Opus Retail Solutions Limited Reviews 31

This is the worst Epos In history. The only point of sale that have managed to take my card but the system just does not work

We've had an excellent experience working with Opus for the last 8 years. Brilliant service getting our system moved across from our previous EPOS. They even came all the way to Shetland to make sure the changeover happened with no problems. Niall and all the team have been excellent throughout the last 8 years solving any queries we have and helping develop any new additions to the software we have needed.

I would highly recommend Opus. Always fast to resolve any problems and have always found everybody to be very helpful.

Opus work with us continually improving the offering and adapting to our needs. Niall and the team are a pleasure to work with.

Opus have always looked after our computers and programs. I wouldn't trust anyone else as without our computers our company cannot function. Customer service is second to none!

We have been working with OPUS for 20 years and have always found their support team to be helpful and quick to resolve any issues. OPUS consistently improves their products and has completed several bespoke projects for our business. The system effortlessly supports our multiple stores and online site, making our operations seamless. Our business would not be where it is today without the OPUS retail system. We are always pleased to recommend OPUS.

I've been using Opus Retail Solutions for over 25 years. I had a small problem this morning which was once again was sorted out in minutes. Brilliant service, thanks again

I find it suspicious that these reviews mention "25 years" with the company. Their website and blurb go on to suggest it was founded 30 years ago, and the correspondence with Jon and Niall suggests this also. However, a review on companies house states it was founded in 2010 - a large difference from 30 years! It simply can't be true!

My experience has been awful to start with. This company really should not be allowed to trade, their till system simply doesn't work. The card statements do not reconcile, and they are claiming they have "no record" of my company - I am owed thousands.

I've been working with Opus Retail Solutions Limited since 2012, and couldn't be more satisfied with their service. They've consistently delivered reliable solutions that have streamlined our processes and enhanced our efficiency.

What sets them apart is their commitment to customer satisfaction. Their support team is always responsive and knowledgeable, ensuring any issues are resolved quickly. Their deep understanding of the retail industry and proactive approach have been invaluable in keeping our business competitive.

Overall, Opus Retail Solutions Limited has been a fantastic partner, and I highly recommend their services.

We use Opus and are delighted with their System and support that they to provide. I would thoroughly recommend them.

Opus Retail Solutions are a pleasure to deal with, all staff are extremely responsive and helpful. Their customer service go above and beyond. Any issues or queries that we have are always responded to quickly and resolved efficiently. We would highly recommend Opus Retail Solutions.

OPUS have been first class from beginning to end. Phone support are always friendly and very quick to resolve any issues,

Great company to work with, staff friendly & helpful staff. Worked with them for almost 20 years.

Very good product with an after sales service to match. A lot of features and reports that can be utilised by most businesses. From our experience, extra bespoke features can be developed on request.

I searched around for a number of months for a new, robust EPOS system for my 2 retail premises.
I was informed about Opus Retail Solutions as a potential solution for me.
Niall & the team have been fantastic & over the next few weeks we pretty much designed an EPOS solution for my business. The equipment, software & training provided by Opus was absolutely 1st Class. The 24/7 support is also a great piece of mind as the team are very prompt & helpful to deal with any changes, issues or simply questions I have.
I would highly recommend Opus, by far in my 14yrs of retailing they are by far the best I have used, I only wish I knew about them 10yrs ago..

Phil

We have been working with Opus for over 7 years and have never had any issues. Any technical issues are dealt with swiftly and I have always found their staff extremely helpful.

Opus have managed our EPOS system for many years and they continue to offer an efficient, friendly and bespoke service. If you ever have any questions or issues they are always on hand to sort it out. I thoroughly recommend Opus and have been a happy customer for many years.

I have been a customer of Opus Retail Solutions since 2021, and in that time have found their product to be reliable and comprehensive.
Their service desk is consistently helpful, and their culture is progressive, making ongoing changes and updates to the software to adapt to a rapidly changing business environment.
The product they offer is excellent value for the operational savings I make using it.

Excellent company to work with. Good system with friendly knowledgeable staff wanting to understand your business, not just sell a product.

The overall experience with Opus has been horrendous. It started out terribly with a poor installation and a worker that clearly had zero idea of how the “system” was setup.

The self ordering screen simply does not work - with regular orders going missing, along with card payments!

I’ve attempted to reach out to the team regularly but there is zero response.

Overall - steer clear!

Firstly, I had high hopes for Opus. The sales process was smooth with Fari and Marty.

Really disappointed, however, because the system was overall not what I expected.

After a few weeks I noticed discrepancies and overall is a system that is not working well.

Unfortunately we needed to use another system now as it doesn’t work the way it was sold.

Do not go near the company. Overall a very bad experience, trying to add strange charges to bills