Oqium Reviews 3,452

Great products and a quick delivery

Everything was perfect! I am at the 3rd order here!! Thanks guys!!

Took some time for the item to arrive but my size was not available anywhere else so very happy.

The product arrived in perfect condition and as requested. I am not giving the highest rating because, unlike other products I have ordered online, the tracking information was scarce and never provided a delivery estimate. This caused the birthday gift to be delayed more than necessary. Other than that, keep up the good work.

Good good good

Great shop!

The catalog on the website is great, great discounts too, but I was just disappointed in the customer service because I wrote emails asking how to make a return and I didn't get any response, so if you could correct that please that would be much appreciated

I sent a return over 4 months ago, dpd seems to have lost it since the tracking number says it will be "delivered tomorrow" for a few months now. I have tried their customer service over and over and have yet to receive a single response... the only place I was able to speak to someone was on Instagram and they told me that they couldn't help me.

Great deal and multiple choices on their website!
Traking and fast shipping

Fast service, great price. Bought a pair of Puma Arizona blue. Ordered over Easter, received before the week was out. Double boxed & the trainers were bang on!!. Excellent service

Two weeks ago I ordered clothes from Oqium for the very first time. Unfortunately the expected quality of some products did not meet my expectations. When I checked the packaging, there was no return label included. Neither was there any chance to request a return label on their website. For over a week now I have been trying to reach customer care, in order to clarify the returning of products and refund. So far I have not received any feedback, nor any support at all. It's just hilarious how little Oqium cares about their customers and does not comply to their return policy stated on their website at all. It just feels like being scammed, literally...

Missing item on my order and didn’t respond to my emails to investigate or send the item. Had to contact the credit card company to get the money back. Poor customer service.

Quick, competent and nice to order

Good, very good indeed.

Terribly unprofessional company.
I placed an order worth £170 to the UK. Two days later, I was informed that one of the items was out of stock. Poor inventory management — though it can happen elsewhere too. At that point, I emailed them saying I would prefer to cancel the entire order, and my parcel price had already been reduced to £127. Unsurprisingly, that message (and every one I sent after that) was completely ignored.

The seller also didn’t bother to rebook the shipment for the reduced order value. As a result, my parcel was held at customs, and I was told I needed to pay £74 in import charges. Of course, a £127 order shouldn't be subject to customs duties — but the seller declared the full original amount of £170, which pushed it over the threshold.

This company is extremely amateur. If you're ordering from outside the Netherlands, be prepared that if anything goes wrong, you won’t get any support. Their communication is absolutely nonexistent.

No communication. Sent a T-shirt that didn't match the description, no communication on how to return. Had to raise with credit card company.

Very Bad experience. Ordered a Taion Vest. Received a Damaged product. Had to send back on own cost. Not a good standard. Wouldnt recommend.