Non existent customer service. I reached out via email and never received an answer. Questionable product quality. Pocket lining of the pants I bought opened up in the first week. Pricing is good thou... See more
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Great local shop for ballers, and that's a rare thing nowadays. This time we bought online, after the order was taken it took few days to process it (5 working days) but as soon as we contacted the cu... See more
Fast shipping, nice product with more than fair discount. Shipping costs are pretty high compared to other sites, but you get models, that elsewhere are sold out. Highly recommended site from me to... See more
The product arrived in perfect condition and as requested. I am not giving the highest rating because, unlike other products I have ordered online, the tracking information was scarce and never provid... See more
Company details
Information provided by various external sources
Founded by sneaker collectors, Oqium wanted to give the community something different that would give them a new vision by infusing the world of basketball into the sneakergame.
Contact info
Kleine tocht 6, 1507CB, Zaandam, Netherlands
- 020 722 07 01
- customerservice@oqium.com
- oqium.com
3.4
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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I still haven't received a refund
I still haven't received a refund. You are not in touch and are ignoring my messages. this is terrible
7 February 2025
Reply from Oqium
Hi Andril,
We’re very sorry to hear about your experience. According to our records, the refund has been successfully processed. We also reached out via email to discuss this further.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we look into this matter.
Best regards,
Oqium Customer Service
This time only because they took to…
This time only because they took to long to delivery and I payed to be quicker
25 February 2025
Reply from Oqium
Hi Lucas,
We're very sorry that we didn’t meet your expectations, and we truly appreciate your feedback. We are continuously working to improve our service, and we hope to provide you with a much better experience next time, as that is our standard.
Best regards,
Oqium Customer Service
All ok!!!!!
25 February 2025
Promised refund never received - now being completely ignored!
At first, I thought Oqium had great customer service - but month later I'm still waiting for my refund and I'm being completely ignored.
I placed an order (#166340) on 17th August 2024 and later returned the items, in accordance with the return policy. On 18th October 2024, I received an email confirming that my refund had been initiated, yet months later, I still haven’t received it.
I have tried to contact them multiple times and even sent a letter-before-action, but I am being completely ignored.
I am now initiating a complaint through the UKICC.
18 October 2024
Reply from Oqium
Hi Rebecca,
We’re very sorry for the inconvenience and that the situation has not yet been resolved. We will reach out to you via email to discuss this further and find a solution.
Once again, our sincere apologies, and we appreciate your patience.
Best regards,
Oqium Customer Service
This is one of the best store in EU
This is one of the best store in EU and one of my favorite in the world.
18 February 2025
Excellent store for ballers
Excellent store, especially for basketball fans!
Quick shipping, great prices, excellent choice of brands and goods!
17 February 2025
Worst customer service in the world!!!!
Delivered the wrong size item, I emailed customer service multiple times, I called the contact number and had no response back. I have had to send the trainers back at my own expense but will be taking things further.
1 February 2025
Unprompted review
Reply from Oqium
Hi Kevin,
I sincerely apologize for this incident and the inconvenience it has caused. We will process your refund as soon as possible and want to assure you that this is not the level of service we strive to provide.
Once again, we truly appreciate your patience and apologize for the situation.
Best regards,
Oqium Customer Service
Fast delivery and quality products but…
Fast delivery and quality products but the communication with customer is poor. I have ordered some items on the 18th of this month but but I haven't gotten any updates about my order, while my the others oders were smooth and on point.
11 February 2025
Great job I’m enjoying this keep it up
3 February 2025
Perfection.
Nothing to complain about, everything went smoothly and the shoes were perfect.
3 February 2025
great seller i will buy again
27 January 2025
Always a trusted retailer
Always a trusted retailer.
Great discounts and fast shipping.
27 January 2025
Fast cheap and nice
24 January 2025
Quick and correct communication
Quick and correct communication. Happy with the service!
24 January 2025
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