Non existent customer service. I reached out via email and never received an answer. Questionable product quality. Pocket lining of the pants I bought opened up in the first week. Pricing is good thou... See more
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See what reviewers are saying
Great local shop for ballers, and that's a rare thing nowadays. This time we bought online, after the order was taken it took few days to process it (5 working days) but as soon as we contacted the cu... See more
Fast shipping, nice product with more than fair discount. Shipping costs are pretty high compared to other sites, but you get models, that elsewhere are sold out. Highly recommended site from me to... See more
The product arrived in perfect condition and as requested. I am not giving the highest rating because, unlike other products I have ordered online, the tracking information was scarce and never provid... See more
Company details
Information provided by various external sources
Founded by sneaker collectors, Oqium wanted to give the community something different that would give them a new vision by infusing the world of basketball into the sneakergame.
Contact info
Kleine tocht 6, 1507CB, Zaandam, Netherlands
- 020 722 07 01
- customerservice@oqium.com
- oqium.com
3.4
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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No customer service at all
No customer service at all. A lot mails but no reply. Wont recommend.
7 November 2024
Don’t shop online basically
Don’t shop online basically. Maybe local is better. They sent the wrong item. Completely wrong item. They will not respond at all to emails or calls. I’ve reported to trading standards for breach of distance selling law and put in request from bank to reverse the charge.
19 November 2024
Unprompted review
Good experiences
Good experience but need to be mentioned that the items fit small.
You need models to show how items fit in my opinion
21 October 2024
Order never came.
Order never came.. no refund no communication.. nothing. Do not use this company.
10 October 2024
Unprompted review
Disgusting service no response
Placed an order on 20th Sept 24. Still not received. I have Called many times, emailed, complained through their site NO RESPONSE absolutely disgraceful. Where is my order or refund!!!!!!!
20 September 2024
Unprompted review
Placed order on 3 different sneaker…
Placed order on 3 different sneaker releases, every time few hours later I get an email that my order is cancelled
19 September 2024
Fast and good service
Fast and good service! I ordered some beautiful original sneakers and received them the next day!
19 September 2024
nice worker!!
I visited this store during my trip to Amsterdam during summer and I’ve had a really great experience ^^ I went to buy a jersey top as a gift and the worker there was really nice although I didn’t understand dutch. I told him what I was searching for and despite not being sure if it was in stock, he still went to look for the sizes I was asking for and even went to get different models for my liking. I ended up buying one and to my surprise they had a really big sale so I got what I wanted for a much cheaper price than expected! I’m definitely visiting the next time I go to the Netherlands cause I really appreciated the customer service ^_^
15 June 2024
Unprompted review
Reply from Oqium
We’re so happy to hear that you had a great experience with Oqium! Your feedback really means a lot to us, and we’re glad we could meet your expectations. Our team works hard to provide the best service, and knowing that you’re satisfied makes it all worthwhile.
If you ever need anything or have any questions in the future, feel free to reach out—we’re always here to help.
Thanks again for choosing Oqium, and we hope to see you again soon!
Best regards,
TEAM OQIUM
No customer service response even when…
No customer service response even when the shoe size isn’t my size
23 July 2024
Reply from Oqium
Thank you for your feedback.
We’re sorry to hear about your experience with us, and we understand your frustration. It seems that we have not met your expectations, and for that, we sincerely apologize.
Unfortunately, we are unable to assist without specific details regarding your order or the questions you had. Please reach out to us directly at customerservice@oqium.com or through our website, and we will do our best to address your concerns promptly.
Your satisfaction is important to us, and we appreciate the opportunity to improve our service.
Best regards,
TEAM OQIUM
N0 response from customer care.
The company refuses to respond to my requests for support and never answer their telephone lines. They seem to rely on the "If I ignore it, it will go away." It's one way of making money/stealing...I suppose.
16 July 2024
Unprompted review
Reply from Oqium
Thank you for your feedback.
We’re sorry to hear about your experience with us, and we understand your frustration. It seems that we have not met your expectations, and for that, we sincerely apologize.
Unfortunately, we are unable to assist without specific details regarding your order or the questions you had. Please reach out to us directly at customerservice@oqium.com or through our website, and we will do our best to address your concerns promptly.
Your satisfaction is important to us, and we appreciate the opportunity to improve our service.
Best regards,
TEAM OQIUM
I ordered 2 pairs of sneakers for my…
I ordered 2 pairs of sneakers for my kids at the end of april. I’ve never received it. Oqium told me that they will check with the delivery company but I have no news from now. Still waiting for my refund !
29 April 2024
Unprompted review
Reply from Oqium
Thank you for your review.
We sincerely apologize for the inconvenience you've experienced with your order. We understand how frustrating it must be to wait for your sneakers and your refund.
Please rest assured that we are actively looking into this matter with the delivery company. We want to ensure that you receive the appropriate resolution as quickly as possible.
If you haven’t received updates from us, we encourage you to reach out to our customer service team at customerservice@oqium.com so we can provide you with the latest information regarding your order and expedite your refund.
Thank you for your patience, and we appreciate your understanding as we work to resolve this issue.
Best regards,
TEAM OQIUM
Great & quick service!
I received a sweater with flaws but they were very helpful and I immediately received the new sweater without flaws!
The service was very quick & great!
Thank you guys!
2 July 2024
Reply from Oqium
We’re so happy to hear that you had a great experience with Oqium! Your feedback really means a lot to us, and we’re glad we could meet your expectations. Our team works hard to provide the best service, and knowing that you’re satisfied makes it all worthwhile.
If you ever need anything or have any questions in the future, feel free to reach out—we’re always here to help.
Thanks again for choosing Oqium, and we hope to see you again soon!
Best regards,
TEAM OQIUM
Just GREAT 🔥🙌🏽
25 June 2024
Reply from Oqium
We’re so happy to hear that you had a great experience with Oqium! Your feedback really means a lot to us, and we’re glad we could meet your expectations. Our team works hard to provide the best service, and knowing that you’re satisfied makes it all worthwhile.
If you ever need anything or have any questions in the future, feel free to reach out—we’re always here to help.
Thanks again for choosing Oqium, and we hope to see you again soon!
Best regards,
TEAM OQIUM
Really love your products and your…
Really love your products and your customer care purchased Jordan 13 shoes recently and sweater shirts l got them in time,l will definitely buy other clothes
25 June 2024
Reply from Oqium
We’re so happy to hear that you had a great experience with Oqium! Your feedback really means a lot to us, and we’re glad we could meet your expectations. Our team works hard to provide the best service, and knowing that you’re satisfied makes it all worthwhile.
If you ever need anything or have any questions in the future, feel free to reach out—we’re always here to help.
Thanks again for choosing Oqium, and we hope to see you again soon!
Best regards,
TEAM OQIUM
Reply from Oqium
We’re so happy to hear that you had a great experience with Oqium! Your feedback really means a lot to us, and we’re glad we could meet your expectations. Our team works hard to provide the best service, and knowing that you’re satisfied makes it all worthwhile.
If you ever need anything or have any questions in the future, feel free to reach out—we’re always here to help.
Thanks again for choosing Oqium, and we hope to see you again soon!
Best regards,
TEAM OQIUM
Package still has not arrived 3 days…
Package still has not arrived 3 days after expected delivery
24 June 2024
Reply from Oqium
Thank you for your feedback.
We apologize for the delay in the arrival of your package. We understand how frustrating it can be when an order does not arrive as expected.
Please know that we dispatched your order on the next business day as promised. However, we are dependent on the carrier for delivery times, and sometimes delays can occur that are beyond our control.
If you have any further questions or need assistance, please don’t hesitate to reach out to our customer service team at customerservice@oqium.com. Thank you for your patience and understanding.
Best regards,
TEAM OQIUM
Perfect experience
Great discounts, everything in order with my order. Will definitely buy again soon!
21 June 2024
Reply from Oqium
We’re so happy to hear that you had a great experience with Oqium! Your feedback really means a lot to us, and we’re glad we could meet your expectations. Our team works hard to provide the best service, and knowing that you’re satisfied makes it all worthwhile.
If you ever need anything or have any questions in the future, feel free to reach out—we’re always here to help.
Thanks again for choosing Oqium, and we hope to see you again soon!
Best regards,
TEAM OQIUM
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