Oral-B Official Store UK Reviews 

2,379
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,624 reviews, reviewers had a great experience with this company. Customers frequently praise the fast delivery service, noting that orders arrive promptly, securely packaged, and often by the next day. Many consumers are truly impressed by the products, sharing that their teeth feel noticeably cleaner, healthier, and polished after switching to these electric toothbrushes. Some reviewers were not happy with charging capabilities, mentioning unexpected issues with battery life or incompatible two-pin charger plugs. A few other people also felt that the physical handle design could be improved, noting problems with a slippery surface or a stem that feels too wide.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items arrive promptly and... See more

Delivery service

Consumers find delivery service to be efficient, with many reporting fast next-day shipping, items arriving... See more

Order

Customers had ambiguous experiences with order processing. Many reviewers found ordering straightforward,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy the products are to use and... See more

Quality

Clients share ambiguous opinions on quality, with many consumers expressing frustration over severe hygiene... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Oi brush was easy to purchase alrhoughtbid did take more than the advised 48hrs to arrive. The brush itself is very average and I feel like although it was in offer unless you pay much more the b... See more

Company replied

Rated 4 out of 5 stars

The product was expensive but the heavy discount and the credit card repayment scheme were brilliant and made it possible to buy. It arrived fast with great tracking info. The product itself is good a... See more

Company replied

Rated 4 out of 5 stars

The images of the toothbrush were helpful and the comparisons chart on their website was a deciding factor for me. It helped the most when deciding which tooth brush i needed. The price was reasonabl... See more

Company replied

Rated 4 out of 5 stars

The packaging leaves a little to be desired! The Oral-B pack of 4 iO brush heads would have fitted neatly through the letterbox, but not in the enormous cardboard envelope it was sent in. This require... See more


Company details

  1. #8 of 10 best companies in Dental Supply Shop
  2. #12 of 13 best companies in Dental clinic
  3. #3 of 4 best companies in Dental Hygienist
  4. #14 of 16 best companies in Dentist
  5. #13 of 13 best companies in Teeth whitening service

Written by the company

Explore Oral-B's electric, manual and battery toothbrushes. Read important information on how to maintain good oral hygiene and a healthy smile.


Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

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4.2

All reviews

(2,379)

1,628 reviews in the last 12 months

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Rated 5 out of 5 stars

My dentist recommended I change to an…

My dentist recommended I change to an electric toothbrush with a round brush head. Did a bit of research and settled for the oral b io2 recommended as a good option to start with as affordable. Arrived quickly & well packaged and managing well to use it hopefully my dentist agrees.

22 August 2026
Rated 1 out of 5 stars

IO needs redesign, it’s impossible to keep clean

I’m extremely disappointed with my Oral-B iO toothbrush. I bought it expecting a premium product, but the design has made it incredibly difficult to keep hygienic.

Despite thoroughly rinsing the toothbrush after every use, drying it, and storing the brush head separately from the handle, the inside of both the brush head and the handle repeatedly develops mould.

I have tried everything I reasonably can to prevent this, but it keeps happening. It is incredibly unpleasant to discover mould inside a toothbrush that I use every day to clean my teeth. I shouldn’t have to dismantle and meticulously clean a toothbrush after every use just to stop it becoming mouldy.

The actual brushing performance of the iO is good, but for me that is completely outweighed by how unhygienic and frustrating the design is to maintain. For the price of the iO range, I expected a much better-designed product.

It has become such a persistent issue that I have now decided to switch to sonicare which aren’t as good, but don’t cause a health hazard. I’m genuinely disappointed that a product marketed as a premium electric toothbrush can have such a fundamental hygiene problem.

Oral-B really needs to rethink the design of the iO handle and brush-head connection. A toothbrush should not repeatedly develop mould inside it when it is being properly rinsed, dried and stored correctly.

16 April 2026
Unprompted review
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hi,

Thank you for taking the time to leave a review.

We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trustpilot account?

We look forward to getting this resolved.

Kind Regards,

Sam

Rated 1 out of 5 stars

No interdental brush heads and your…

No interdental brush heads and your company unable to say when/if next available. So I have brought a new expensive toothbrush which I cannot use as my dentist specifically says I must use interdental brush as I have a retainer. Very disappointed

22 August 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Sam

Rated 1 out of 5 stars

Oral B Superfloss - once great, now poor quality

My wife loved using Oral B superfloss. We would regularly buy it in bulk. Now they've changed the specification to a poorer-quality. It no longer does the job. The recent one-star reviews of Oral B superfloss on Amazon tell their own story. A classic case of a company shooting itself in the foot by trying to make savings on their production cost.

29 August 2026
Unprompted review
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hi,

Thank you for taking the time to leave a review.

We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trustpilot account?

We look forward to getting this resolved.

Kind Regards,

Sam

Rated 1 out of 5 stars

Customer service doesn't speak English

I needed to ask for replacement of my charger. It's just a charger, cmon. And my agent didn't even understand my name(Andrew), also didn't understand my postcode(this time I won't tell u which one). I needed to repeat it like 3 times, which is very strange.

22 August 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

Very pleased

The delivery was really quick and I was pleased to get some freebies. My new toothbrush (iO6) is really great....I had been using an oralB electric for a while but hadn't realised how old and how worn out it was. my dentist recommended a change and its a brilliant clean.

15 August 2026
Rated 3 out of 5 stars

Although I am very happy with the…

Although I am very happy with the toothbrush, the problem arose when I needed to charge it. The charger has a 2 pin plug which does not fit into a standard 2 pin to 3 pin adaptor. It appears the 2 pins are too close together. I would appreciate if you could replace the charger as currently I can't charge my toothbrush

11 August 2026
Rated 4 out of 5 stars

The packaging leaves a little to be…

The packaging leaves a little to be desired! The Oral-B pack of 4 iO brush heads would have fitted neatly through the letterbox, but not in the enormous cardboard envelope it was sent in. This required the postman to ring and wait.

14 August 2026

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