Oral-B Official Store UK Reviews 

2,383
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,624 reviews, reviewers had a great experience with this company. Customers frequently praise the fast delivery service, noting that orders arrive promptly, securely packaged, and often by the next day. Many consumers are truly impressed by the products, sharing that their teeth feel noticeably cleaner, healthier, and polished after switching to these electric toothbrushes. Some reviewers were not happy with charging capabilities, mentioning unexpected issues with battery life or incompatible two-pin charger plugs. A few other people also felt that the physical handle design could be improved, noting problems with a slippery surface or a stem that feels too wide.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items arrive promptly and... See more

Delivery service

Consumers find delivery service to be efficient, with many reporting fast next-day shipping, items arriving... See more

Order

Customers had ambiguous experiences with order processing. Many reviewers found ordering straightforward,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy the products are to use and... See more

Quality

Clients share ambiguous opinions on quality, with many consumers expressing frustration over severe hygiene... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Oi brush was easy to purchase alrhoughtbid did take more than the advised 48hrs to arrive. The brush itself is very average and I feel like although it was in offer unless you pay much more the b... See more

Company replied

Rated 4 out of 5 stars

The product was expensive but the heavy discount and the credit card repayment scheme were brilliant and made it possible to buy. It arrived fast with great tracking info. The product itself is good a... See more

Company replied

Rated 4 out of 5 stars

The images of the toothbrush were helpful and the comparisons chart on their website was a deciding factor for me. It helped the most when deciding which tooth brush i needed. The price was reasonabl... See more

Company replied

Rated 4 out of 5 stars

The packaging leaves a little to be desired! The Oral-B pack of 4 iO brush heads would have fitted neatly through the letterbox, but not in the enormous cardboard envelope it was sent in. This require... See more


Company details

  1. #8 of 10 best companies in Dental Supply Shop
  2. #12 of 13 best companies in Dental clinic
  3. #3 of 4 best companies in Dental Hygienist
  4. #14 of 16 best companies in Dentist
  5. #13 of 13 best companies in Teeth whitening service

Written by the company

Explore Oral-B's electric, manual and battery toothbrushes. Read important information on how to maintain good oral hygiene and a healthy smile.


Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

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4-star
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2-star
1-star

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4.2

All reviews

(2,383)

1,628 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product!

its a great product and great value for money!
highly recommended to everyone!

19 August 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Liam

Rated 5 out of 5 stars

Excellent tooth brush

Game changer. Really impressed with the performance.
The delivery was fast too

11 August 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Liam

Rated 5 out of 5 stars

Great product.

Great product.

11 August 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Liam

Rated 5 out of 5 stars

Easy to use

Easy to use. No problems at all. Item came next day delivery

11 August 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Liam

Rated 1 out of 5 stars

What I was sent and displayed on your…

What I was sent and displayed on your website was not sent.

3 August 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello David,

Thank you for your review.

I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Relations team.

Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.

Kind regards,
Liam

Rated 3 out of 5 stars

Ordering was easy

Ordering was easy. Best deal found online. Delivery was quick. I am disappointed that the new electric toothbrush does not have enough grip when cleaning. It is too smooth a surface when wet and constantly slips down in my hand. The noise is much less then my old oral b vitality brush which is a great improvement. The new brush head feels comfortable around my teeth.

18 August 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Liam

Rated 5 out of 5 stars

Very easy transaction

Very easy transaction. Next day delivery A*

18 August 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Liam

Rated 5 out of 5 stars

Excellent service.

Excellent service.. good price, quick delviery.

11 August 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Liam

Rated 5 out of 5 stars

I was happy with my oral B pro but this…

I was happy with my oral B pro but this one is better. Think it is a bit softer so the bristles reach tricky areas more easily and the result is a deeper clean. Downside - more expensive brush and replacement heads.

11 August 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Liam

Rated 5 out of 5 stars

This is my 3rd electric toothbrush

This is my 3rd electric toothbrush. The first 2 didn’t last too long. This one I purchased directly through Oral B, so my expectations are high. So far I’m loving it and my oral hygiene feels nicer again paying more attention to my gums.

18 August 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Liam

Rated 5 out of 5 stars

Super fast service.

17 August 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Liam

Rated 5 out of 5 stars

Arrived on time

Arrived on time - very efficient service

17 August 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Liam

Rated 4 out of 5 stars

Goods arrived in good time

Goods arrived in good time but over-packaged. Goods arrived in a large box, 2 - 3 times the size itneeded to be. Packaging could have been at least 50% less.

11 August 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Liam

Rated 5 out of 5 stars

Great toothbrush and very impressed

OMG, I have been using an electric toothbrush for years and never really thought of how much it could improve. So I took the plunge and upgraded to the IO5 brush, and so glad I did!
My teeth feel so much cleaner, and I can use the app to ensure that I am brushing my teeth correctly and with right amount of pressure and time. Would highly recommend upgrading if you already have 1 or buying 1 if you don't use an electric toothbrush, as well worth the money.

18 August 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Liam

Rated 5 out of 5 stars

Excellent

Excellent, thank you.

10 August 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Liam

Rated 2 out of 5 stars

Wrong brush head unable to return as…

Wrong brush head unable to return as pack opened. Not able to see product without opening wrapping

18 August 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello Peter,

We appreciate you sharing your experience. We understand it's frustrating when the wrong item arrives and cannot be returned after opening. We are reviewing our packaging to prevent this.

I appreciate you accepting my call regarding this.

Kind regards,
Liam

Rated 5 out of 5 stars

This is my second IQ toothbrush now & I…

This is my second IQ toothbrush now & I really like the product. The order was recieved the day after I ordered it which was fantastic, & I love the colour (pink).

18 August 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Liam

Rated 4 out of 5 stars

Great product but not perfect

The product was expensive but the heavy discount and the credit card repayment scheme were brilliant and made it possible to buy. It arrived fast with great tracking info. The product itself is good and seems to work well. One star taken off because it didn't come with an adaptor for a regular 3 pin plug socket

18 August 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Liam

Rated 5 out of 5 stars

Ease of use

Ease of use
teeth feel nice and clean

18 August 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Liam

Rated 5 out of 5 stars

Excellent upgrade from my old brush.

The io3 is a new upgrade from my old Braun ultra 3D toothbrush. The io3 is far superior in comparison. I would recommend to anyone considering a new electric brush.

17 August 2026
Oral-B Official Store UK logo

Reply from Oral-B Official Store UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Liam

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