Orant Neon Reviews 282

TrustScore 4.5 out of 5

4.5

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Rated 3 out of 5 stars

I really liked the sign we purchased from Orant Neon, but the power supply only lasted about 15 months. The website boasts a 2-year warranty, but I was informed via email that the power supply was onl... See more

Rated 5 out of 5 stars

What a great product and experience and we couldn’t be happier with the signs. When I say 5 Star service that’s an understatement. Ms. Marie was the sales representative and she kept us informed on th... See more

Rated 5 out of 5 stars

Great experience working with Daisy on our custom design. I am with a marketing firm, and we had specific needs in terms of color. The sign matched our specifications perfectly and arrived ahead of sc... See more

Rated 5 out of 5 stars

I am so glad I reached out to Orant Neon. I had a great customer who needed that final touch to a great remodel. He was set on a budget, but still wanted something unique. I worked with the team at Or... See more

Company details

  1. Decoration and Interior Design Store

Written by the company

Orant Neon is an international brand boasting local operations and design teams in the US, UK, Australia and Singapore. With more than 30 amazing team members spread across our operational centers, we take great pride in our high-quality products and excellent customer support. Our story begins in Singapore, where entrepreneurs Jake and Jess Munday launched an LED neon sign business. Leveraging their experience in product development and social media marketing, the company created custom LED neon signs for local businesses, weddings, and events. The combination of high-quality signs and the ability to custom-design to customers' specific requirements led to explosive growth. Dainel and Johnny Nguyen, e-commerce industry veterans with over two decades of international experience, saw the potential to help the company expand beyond its initial market. As global orders grew, there was a clear need to increase staff and production capabilities. We have grown our teams in the US, UK and Australia by adding tremendously talented LED neon designers, dedicated support staff and friendy sales people to each office.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

282 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Highly recommend Orant Neon!

Highly recommend Orant Neon if you are looking for a custom neon sign! Daisy was super easy to work with and we received our neon sign today, weeks early. It is high quality & perfect in every way! Amazing, colorful & very professional looking! So happy we purchased through Orant Neon! Will be recommending ya’ll to everyone I know!

23 August 2024
Unprompted review
Rated 5 out of 5 stars

I love my neon sign from Orant Neon

I love my neon sign from Orant Neon. The design team was very prompt with all communications and the sign turn out just like we designed it. I love the multiple settings the sign has too. I love it so much I ordered a second, larger, sign too.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

NSDQ

I loved it. It looks amazing. Thank you so much. I'm definitely going to order another sign.

2 August 2024
Rated 5 out of 5 stars

I just loved my neon sign just…

I just loved my neon sign just submitted a picture for them to design it and within minutes I had my sign done. Florence the representative for Orant Neon was so helpful in achieving my suggested design.

17 August 2024
Unprompted review
Rated 5 out of 5 stars

Turned out sweet!

For now I’ll give it 5 stars! Very happy with the way it looks. Easy to control, wish there was a switch in the cord to turn on and off instead of a remote, cause if the bar loses remote it’s gonna be annoying to plug in and out every day! Hope it last a long time! Will report back

2 August 2024
Rated 5 out of 5 stars

Good for business

I really like the way it came out. Shipping took a little longer but that's probably because I live in hawaii. I wish I could post a pic of what it looks like.

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Orant Neon came through like champs! I had an issue with my order and management contracted me. Chloe took the lead and turned my issues around immediately! Thank you Chloe you’re the best! Would I order again, absolutely!!!

The product I received didn’t look as it did on the proof, dark and unappealing is what I received. When I asked about it I was offered 30% on my NEXT purchase, and that it’s meant for a well lit room. I did that and sent pics and vid footage. But I was stuck with the dark prints that cost over $400 each. First experience left a bad taste in my mouth. If the proofs had looked like what I received I wouldn’t have ordered. Obviously the proofs were touched up. I wouldn’t recommend to anyone!

3 August 2024
Orant Neon logo

Reply from Orant Neon

Dear Thomas,

Thank you for taking the time to share your feedback. We sincerely apologize if the final product did not meet your expectations. At our company, we ensure that every design is approved by our customers before proceeding to production, and we strive to deliver a product that matches the approved proofs.

We understand your concerns regarding the appearance of the product in different lighting conditions and the discrepancy you noticed. We aim to be transparent about how lighting can affect the final look of our products and regret any misunderstanding.

To address your situation, we have asked your sales representative - Chloe, to reach out to you again to discuss a satisfactory resolution. We value your business and are committed to ensuring that you are pleased with the outcome of your purchase.

Thank you for bringing this issue to our attention. We look forward to resolving it promptly and hope to regain your trust.

Best regards,

Lisa,

Customer Support

Rated 5 out of 5 stars

I highly recommend Orant Neon

Very nice design! the whole process from design to delivery was fast & efficient. The sign turned out exactly as it was designed and it looks great. Johnny & Kelly were great to deal with and I will be buying from them in the future.

14 August 2024
Unprompted review
Rated 5 out of 5 stars

This Skeptical Buyer Couldn't Be Happier

I don't usually order from Instagram. However, when I saw Orant Neon, I loved the look. I was pleased to find they are a US company, and they responded to my inquiry within a day. Then, they gave me a great price and shipped quickly! The product - I just couldn't be happier with what I got. I seriously want something else from them...don't know what yet or where I'll put it, but I'll be back for sure!

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Quick, easy and super cool!

Started talking with Florence about getting 1 sign and ended up getting 2 of them for both businesses. She was super helpful in dialing in the details and making them just right. Shipping was quick and they came just as like photos she sent. Very happy with them and will definitely be getting a few more at some point.

22 July 2024
Unprompted review

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