ORCA Plumbing and Heating Reviews 

427
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently emphasize the exceptionally friendly, knowledgeable staff who always provide prompt and efficient plumbing and heating solutions. People deeply appreciate the clear communication regarding upfront costs and the helpful appointment updates sent prior to arrival. Reviewers consistently state that engineers complete repairs cleanly and leave residential properties spotless after successfully finishing their work. However, some people mentioned occasional minor issues requiring a quick follow-up visit or brief communication regarding schedule punctuality. Consumers remain thoroughly satisfied overall, noting that the responsive team reliably resolves any unexpected concerns with great professionalism.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the prompt arrival and professional... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional and... See more

Customer service

People report positive experiences with customer service, noting that staff are helpful from start to finish.... See more

Price

Reviewers highlight positive aspects of price, noting that overall costs are fair, competitive, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to an operation could not get upstairs easily. Downstairs toilet broken. Called ORCA plumbing, very helpful on phone from start to finish. Called back the same day having reviewed photos I sent, e... See more

Rated 5 out of 5 stars

I’ve known and used Orca for a while and wouldn’t hesitate in recommending them. They are prompt, knowledgeable and pleasant. Most recently they dealt with a boiler in my son’s home, it was making uns... See more

Rated 5 out of 5 stars

Orca are just the best! The service from Tony and the team is first class, nothing is ever too much, they appreciate they are coming into your home, often to do a messy job, but they ensure everythin... See more

Rated 5 out of 5 stars

Excellent service from Orca Plumbing and Heating once again. I have been a customer for many years and value the customer service, advice provided. On this occasion a toilet issue !! Nothing worse... See more


Company details

  1. Central Heating Service

Information provided by various external sources

ORCA was established in 2012. We supply services for all your plumbing and heating needs both domestic and commercial. We pride ourselves on offering an excellent service from start to finish. ​ Being a Gas Safe registered company we feel it is important to deliver in a professional and safe manner, with our customers feeling reassured in what we do. We design and install all aspects of plumbing and heating. ​ Our engineers are experienced, motivated and highly qualified to ensure that we are the right company for your needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

427 reviews

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No recent history of asking for reviews

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4.9

All reviews

(427)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A prompt and efficient visit by a plumber

The plumber came the day after my phone call as arranged, identified the cause of the problem which was a much reduced flow of hot water from the kitchen mixer tap, replaced a faulty part and removed the airlock so that the hot water was flowing normally again. He was pleasant and efficient.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service to fix my broken…

Excellent service to fix my broken boiler.
The response to having no heating or hot water was quick.
Greg, James, and Oli were professional and knowledgeable.
Communication was good from Marcus about what the problem was and what needed to be done.
I had a full service and repairs.
Will definitely use this friendly and helpful company again

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Really pleasant team

Really pleasant team, clean workers who ensured the surrounding area was protected .
Job was completed and tested without issue .
Very happy and I can recommend this team.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Booked for my annual bolier service

Booked for my annual boiler service, prompt arrival, very cheerful chap, had an apprentice with him, was very good teacher, i learnt a few things :-). As always good realiable service

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Company were very easy to deal with to book an appointment for a boiler service. Costs were made clear in advance. Kept updated on engineer arrival. The engineer was prompt, polite and very professional. Received report and invoice promptly following visit. Would recommend and will be using again.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Altogether excellent: prompt response to urgent call, Two young men, highly competent, considerate and polite. No time wasted. Left the place clean and tidy. Now everything works!

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Good company to deal with.

I've been using Tony and his company for 2 years now since installing a new boiler, servicing the boiler and installing a Hive thermostat, all done smoothly and I can highly recommend them.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

A great service

I’ve used Orca for a few years. We had a gas leak 2 days before Christmas. They managed to fit in a repair and saved Christmas for us!

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Wish I could give 10 stars!!

Orca are just the best! The service from Tony and the team is first class, nothing is ever too much, they appreciate they are coming into your home, often to do a messy job, but they ensure everything is protected and you won't even have known they were there (other than your heating is working again!!). They identify the problem quote prior to the work, follow up and explain what they need to do and why. Payment is taken after the work is completed. Having found them, I would not go anywhere else.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

New boiler fitted

Just had my new boiler fitted ' left him to get on with it , totally professional and a very good job, great price toooooo 👍, definitely recommend him and his company

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Wizards in plumbing and Heating. I’ve known and used Orca for a while…

I’ve known and used Orca for a while and wouldn’t hesitate in recommending them. They are prompt, knowledgeable and pleasant. Most recently they dealt with a boiler in my son’s home, it was making unsettling noises and emitting noxious burnt smells. They attended and immediately diagnosed problem. Went to get replacement part (not easy as boiler is 23 years old!) fitted it and problem solved. Thank you James you are a genius.

30 October 2025
Unprompted review

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