Excellent service and great quality product. I ordered 4 free samples to find the exact shade I wanted, they arrived quickly. Once I had selected the colour I ordered the blind. The website was e... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very happy with my order and great communication with company before my order was processed as I ordered personal photo blinds and I had a lots of questions and had an answer very prompted. Very... See more
From start to finish my whole experience with Order Blinds was excellent. My emails were answered quickly, very efficiently and nothing was too much trouble. I had several blinds that were only milli... See more
Company replied
We loved the pattern and were able to obtain a sample of the fabric which gave us the confidence to place our order. Short lead in time for this made to measure Roman blind. Concise details and fi... See more
Company details
Written by the company
Choose from our huge range of window blind solutions including rollers blinds, shutter blinds, vertical blinds, roman blinds and more, all made to measure in the UK. You can trust in us for easy ordering, market leading quality, best prices all year round and excellent customer service.
Contact info
Unit 10 Barbrey Business Park, NG13 0GY, Bottesford, United Kingdom
- 01159699933
- info@orderblinds.co.uk
- orderblinds.co.uk
4.4
Excellent
484 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I am very happy with my order and great…
I am very happy with my order and great communication with company before my order was processed as I ordered personal photo blinds and I had a lots of questions and had an answer very prompted. Very easy to fitting follow unclouded instructions. Blinds looks great. Just recently. I lost my last one dearest dog and it’s very hard to take for me so I decided to order blinds with my babies together and now I have they in real size and feel like they’re still here with me.
1 September 2025
Unprompted review
Lovely product, easy to deal with
23 June 2025
Unprompted review
Very disappointed with the service I…
Very disappointed with the service I have received. Blinds arrived without instructions.
I had order from them before so didn’t envision any problems with this order. I hadn’t checked the small print so booked a fitter at a cost of £30 call out. Fitter was unable to complete the job as pelmet’s are quite tricky to fit without instructions . Now will need to pay fitter for a second visit . Stacey in customer service was just not interested. They called it human error on there part but my fault for not reading the small print… unhappy customer - Just Beware 🥲
13 August 2025
Unprompted review
Reply from Order Blinds
Hi Maureen,
We’re very sorry to hear about your recent experience and appreciate you taking the time to share your feedback. We completely understand how frustrating it must have been to arrange for a fitter, only for the work to be delayed due to the missing instructions.
As soon as you contacted us, we sent the fitting instructions over by email so the installation could be completed. However, as set out in our terms and conditions, we’re unable to cover any additional costs for fitters or return visits:
“If you are using a blind fitter, we do not recommend booking a fitter until the blinds have arrived and they have been inspected to ensure there are no defects and everything is present.”
This policy is in place to help prevent situations like this, and we regret that this was not your experience on this occasion.
We would also kindly ask, out of respect for our team, that individual staff members are not named in reviews. Please be assured that your comments have been shared internally so that we can address the matter and improve our service.
Once again, we’re sorry for the inconvenience caused and appreciate your understanding.
Kind Regards,
The Order Blinds Online Customer Support Team
Brilliant service
A great company to do business with...The communication was brilliant and they even personalised my blind to exactly what I wanted..
I would definitely use them again..
16 July 2025
Unprompted review
Reply from Order Blinds
Thank you so much for your kind words! We’re thrilled you’re happy with your blind and our service, and we’d be delighted to help you again anytime.
Still excellent product
Had a number of e-mails with company during the ordering of these blinds. Received rapid and helpful responses.
Finished products are lovely.
Have used this company previously which is why I returned to them
1 August 2025
Unprompted review
Reply from Order Blinds
Thank you for taking the time to leave a review and for your continued trust in us! We’re so pleased you love your new blinds and appreciated the support along the way, we're always happy to help!
From start to finish my whole…experience was nothing short of excellent
From start to finish my whole experience with Order Blinds was excellent. My emails were answered quickly, very efficiently and nothing was too much trouble. I had several blinds that were only millimetres different so they were all labelled - brilliant. I cannot recommend Order Blinds highly enough.
Helen - Buckinghamshire
7 August 2025
Unprompted review
Reply from Order Blinds
Thank you for taking the time to leave such a wonderful review, Helen.
We’re delighted to hear your experience from start to finish was excellent, and we’re so pleased the extra details like labelling your blinds made a difference.
Your recommendation means a lot to us!
Reply from Order Blinds
Thank you for taking the time to leave a review! We’re so pleased you found the ordering process easy and that they look great in your space.
Great company
Excellent service and great quality product.
I ordered 4 free samples to find the exact shade I wanted, they arrived quickly. Once I had selected the colour I ordered the blind. The website was easy to navigate and use and gave plenty of information about fitting the blind.
As this is a made to measure product there is a short wait between ordering and delivery but the blind arrived ahead of time.
I will definitely order my blinds from this company as each room makeover nears completion.
5 August 2025
Unprompted review
Reply from Order Blinds
Thank you for taking the time to share your experience! We’re so glad you found the process smooth and look forward to helping with the rest of your room makeovers!
Super replacement vanes
Super replacement vanes. Great level of transparency and good bright white colour. Very happy with quality and extra spare included in each size. Great service.
8 July 2025
Unprompted review
Reply from Order Blinds
Thank you for taking the time to leave a review! We’re so pleased you’re happy with your order and we're glad the extra spares came in handy.
Second order
Second time I've ordered as I was so impressed first time. The blinds are really good quality. The website makes it easy to find your measurement. The prices are probably the best you can get.
3 July 2025
Unprompted review
Reply from Order Blinds
Thank you so much for your kind words and for choosing us again!
We're thrilled to hear you're happy with the quality of our blinds and found the website easy to use. It means a lot to know that our pricing and service continue to impress.
We truly appreciate your support and look forward to helping you again in the future!
The blind looks great
The blind looks great. Measuring was a bit stressful in case I did it wrong. The chain is a bit short, my wife isn’t very tall. Also the chain rubs on the edge of the blind when lifting. I can foresee problems in the future with wear. Good quality and so easy to fit. The chain only rubs on the edge of the blind when lifting or dropping. It’s not a problem for me because I can reach ok. I would recommend these blinds to anyone that doesn’t want to drill holes.
Update. Order blinds contacted me and sorted out my small problem. Well done.
Will definitely use again.
31 July 2025
Unprompted review
Reply from Order Blinds
Thank you for your feedback – we're really glad to hear you’re happy with the look and quality of the blind, and that installation was straightforward!
We're sorry to hear about the issue with the chain. The chain shouldn’t be rubbing on the edge of the blind, so if you could get in touch with us, we’d be happy to see what we can do to help. We can also provide a longer chain, as long as it remains compliant with blind safety regulations.
Please don't hesitate to reach out – we want to make sure you're fully satisfied.
Excellent
Very good quality blinds
So easy to order and well packaged when they came.
I will definitely recommend to anyone thank you
20 June 2025
Unprompted review
Reply from Order Blinds
Thank you for your kind words! We're so glad you found our website easy to use and that you're happy with your new blinds. We really appreciate the recommendation!
Terrible blinds and customer service
Blinds were ordered including a measure guarantee. Of 5 blinds ordered:
- 1 arrived damaged so couldn’t lock into its housing
- 2 didn’t fit into housing
- 2 went up ok but 1 has subsequently fallen down and the other has become locked at set height
Customer service response has been non existent over 4 week period
18 June 2025
Unprompted review
Reply from Order Blinds
Thank you for taking the time to share your experience — we’re very sorry to hear about the issues you’ve encountered with your order.
We sincerely apologize that multiple blinds arrived faulty or have since failed to function correctly. This is far from the standard we aim to deliver, especially when our measure guarantee is in place to ensure peace of mind.
We also want to acknowledge the frustration caused by the lack of communication. While this is by no means an excuse, we’ve recently been extremely low-staffed due to a combination of annual leave and unexpected sickness. This has unfortunately led to slower-than-usual response times, and we genuinely regret the impact it’s had on your experience.
We believe we are now caught up on outstanding communications, so your issues should have been resolved — but if there's anything still outstanding or if we can assist further, please don’t hesitate to let us know.
We appreciate your patience and understanding, and we’re committed to ensuring everything is put right.
Poor customer service & response times
Ordered 2 blinds similar in size different colours.
Mad them both the same. I was made to send numerous photo & video evidence to prove their error. They agreed to replace & wouldn't guarantee remake time, having already waited 2 weeks for them.
Promised to be informed of delivery time, they didn't. Had to chase & after a further 18 days, they hadn't even started to make them.
Gave up & got my money back, which at least they were prompt with! Must have plenty of experience of that process.
Poor customer service & response times.
7 July 2025
Unprompted review
Reply from Order Blinds
Dear Ron,
Thank you for taking the time to share your feedback. We're very sorry to hear about your recent experience and sincerely apologise for the inconvenience and frustration caused.
While we’re glad we were able to process your refund promptly, we understand this doesn’t make up for the issues you faced with your order. We regret that the blinds were not manufactured to your specifications and that our request for photo and video evidence added to your frustration - this process is in place to help us resolve issues quickly, but we appreciate it can be time consuming.
We did explain at the time that there were extenuating circumstances affecting our production schedule, which unfortunately impacted your remake. We want to reassure you that this is not reflective of our usual service standards, and delays of this nature are not common practice.
We are continuously working to improve our communication and turnaround times, and your feedback is important in helping us do so. We're sorry again that we fell short on this occasion and hope we might have the opportunity to restore your confidence in the future.
Kind regards,
The Order Blinds Online Customer Support Team
Ordered a daylight blind
Ordered a daylight blind, they shipped a black out blind, not by mistake but they simply do not understand the difference. Complete idiots 💯
3 July 2025
Unprompted review
Reply from Order Blinds
Dear Mr Marks,
Thank you for your feedback. We’ve carefully reviewed your emails and the photo you provided, and we can confirm that the blind you received is indeed a daylight blind. As shown in your image, light clearly passes through the fabric, which is a defining feature of our daylight range. In contrast, our blackout blinds block all light through the fabric entirely.
It seems you are comparing the daylight blind to a sheer blind, which is much lighter in weave and allows not only light but also a view of the outside through the fabric. These are very different product types, which is why we always recommend ordering free fabric samples prior to placing an order, to ensure you’re happy with the texture, light filtering level, and overall appearance.
We also want to take a moment to address the tone of both your emails and this review. We fully understand that receiving something unexpected can be frustrating, but your message contains disrespectful language that is neither appropriate nor constructive. We're always happy to help and resolve any concerns, but a polite and patient approach allows us to do so more effectively. Leaving a negative review without first giving us a fair opportunity to assist is both disappointing and unhelpful for all involved.
If you’d like to discuss alternative options or need assistance choosing a different fabric, we’re here to help.
Easy to fit
Quick delivery within the timescales given. Easy to follow instructions and easy to fit.
17 June 2025
Unprompted review
Highly recommended
Easy to deal with helpful staff, product top quality and very easy to fit.
2 June 2025
Unprompted review
Light filtering
We ordered several samples with varying degrees of transparency and have now installed the 3% version in our kitchen. Perfect for filtering out the morning sun!
24 June 2025
Unprompted review
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