OrderWise has already been transformational after implementing it and we have so much further yet to go. We can't thank Niall, in particular, enough for his superb customer service and for going above... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Orderwise Accounts training was clear, practical, and well paced. The trainer had excellent knowledge of the system and explained not just what to do, but why, which made it much easier to apply day t... See more
Dave's training was great. Simple to follow, engaging and informative. He broke down the system in a way that was easy to understand, covering not just the basics but also practical tips that will... See more
Company replied
Had an issue with our Sage 200 that turned out to be partly our end - still unsure of why our settings disappeared but got it sorted in the end. Hannah handled it gracefully despite it being our m... See more
Company replied
Company details
Written by the company
Orderwise Business Management Software. Stock Control Software With Warehouse & Order Management, Website & Accounts Integration, KPIs, CRM & Much More.
Contact info
LN1 2LR, Lincoln, United Kingdom
- orderwise.co.uk
4.2
Great
304 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 61% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Abbii and Michael from Support
Abbii and Michael from the Support Team are amazing! They put every effort needed to address and resolve an issue providing detailed information in their responses. We only feel reassured once a ticket is handled by either of them. Thank you!
10 October 2024
Unprompted review
Reply from Orderwise
Thank you for your review! It's great to hear your faith in the support team. This feedback will be passed on.
Quick and detailed response!
10 October 2024
Unprompted review
Reply from Orderwise
Thank you for your feedback! This will be passed onto the support team.
TERRIBLE SUPPORT SERVICE
TERRIBLE SUPPORT SERVICE
The software is good, BUT support service costs £9000 a year, you can only have 5 users to raise a ticket, meaning that people have to raise tickets on the behalf of others.
Once a ticket is raised you will be lucky to get a response in 3 days, their favourite response time is just before 5pm, ensuring that no one is in the office. The response is usually in the form of a help file, they will promptly close the ticket before you get a chance to respond.
This results in multiple tickets being raised, lost function for weeks at at time, and issues going unresolved meaning the team have to create ineffective work arounds.
0/10, would not recommend, Orderwise is without a doubt the worst company that I have to engage with during my working life.
AVOID
10 October 2024
Unprompted review
Reply from Orderwise
We’re sorry to hear about your support experience. We’re committed to delivering the best possible service to the Orderwise community, and we take your feedback very seriously. Please can you email customer.enquiries@orderwise.co.uk with your name and customer details, and we’ll raise your feedback internally.
Spoke with Debbie Stout
Spoke with Debbie Stout, very professional and logical approach, always provides the answer and solution to the problem.
Huge asset to Orderwise...
9 October 2024
Unprompted review
Reply from Orderwise
Thank you for taking the time to leave a review! It's great hearing that Debbie resolved your issue in a professional and positive manner. We will make sure that this feedback is passed onto her!
Fantastic support
Fantastic support. Efficient as always and printer issue is fixed. Thanks Abbii
9 October 2024
Unprompted review
Reply from Orderwise
Thank you for your feedback! This will be passed onto Abbii.
Hannah was very helpful
2 October 2024
Unprompted review
Reply from Orderwise
Thank you for your feedback! This will be passed onto Hannah.
Abbii was very helpful in dealing with…
Abbii was very helpful in dealing with our issue. Contact was quick and the issue dealt with quickly which got us back working. Thank you for all your help
2 October 2024
Unprompted review
Reply from Orderwise
Thank you for taking the time to leave a review! We love to hear that Abbii was able to provide swift and accurate support for you. We look forward to supporting you in the future.
Hannah was super helpful and really…
Hannah was super helpful and really helped me navigate through the system
2 October 2024
Unprompted review
Reply from Orderwise
Thank you for leaving your review! We will make sure that this feedback reaches Hannah.
Great employees
I have been working with Joe C at Orderwise now on multiple projects and cannot praise him enough. Contstantly going above and beyond and ensuring the project is carried out to it's entirety.
1 October 2024
Unprompted review
Reply from Orderwise
Thank you for this feedback regarding Joe! We are really pleased to hear that Joe has consistently helped you with your issues and we will ensure that this feedback is passed onto him.
Reply from Orderwise
Thank you for taking the time to leave a review.
Quick response to my OrderWise problem
Hannah Reilly came back quickly to sort out a login issue I was having with OrderWise.
From previous experience with Hannah, I can say this is very typical of her approach to customer problems.
Top work.
1 October 2024
Unprompted review
Reply from Orderwise
Thank you for leaving your feedback! It's great to hear that you receive a consistent level of quality support. We will ensure that this is passed onto Hannah.
Very quick and helpful responses.
1 October 2024
Unprompted review
Reply from Orderwise
Thank you for your feedback! We are happy to hear that your issue was resolved quickly. We look forward to providing you with support in the future.
FANTASTIC Orderwise Stock sync support request
Danielle helped me this week with some technical issues we have had with syncing our stock. She was incredibly efficient and even changed me up to get the matter resolved. Top-quality support and execution. 10/10
30 September 2024
Unprompted review
Reply from Orderwise
Thank you for taking the time to leave your feedback. We will make sure this is passed onto Danielle.
Fantasic Support
I had some problems with my OrderWise in our business, and had contacted OrderWise for support, as we needed the program operational, ASAP. Within a very short time, I was contacted by one of their support engineers, Hannah and she had a facility to even remotely connect to my work PC! My issue was resolved in around 8 minutes and everything is back to normal. Thank you Hannah for your quick support, much appreciated.
27 September 2024
Unprompted review
Reply from Orderwise
We appreciate your feedback! This will be passed onto Hannah.
System Error OW
Hannah demonstrated expertise in solving technical issues promptly, ensuring minimal downtime and seamless operations. Customer support was responsive and knowledgeable, addressing concerns efficiently. Overall, the service is reliable, professional. Highly recommended!
27 September 2024
Unprompted review
Reply from Orderwise
Thank you for leaving your review! This feedback will be passed onto Hannah!
Pointed out setting I had missed…
Pointed out setting I had missed quickly and efficiently
25 September 2024
Unprompted review
Reply from Orderwise
Thank you for your review!
Fast reply and helpful screenshots…
Fast reply and helpful screenshots answered my query.
25 September 2024
Unprompted review
Reply from Orderwise
Thank you for taking the time to leave your feedback.
Fantastic detailed training today from…
Fantastic detailed training today from Dave Hamilton. Thanks
24 September 2024
Unprompted review
Reply from Orderwise
Thank you for leaving your training review! We will make sure Dave receives this feedback!
Dave was fantastic
Dave was fantastic! Explained everything well & in detail. 100% best trainer!
18 September 2024
Unprompted review
Reply from Orderwise
Thank you for taking the time to leave a review! We will make sure this feedback is passed onto Dave!
eCommerce query
Hannah gave clear instructions on where to find what I was looking for and gave a quick response
24 September 2024
Unprompted review
Reply from Orderwise
Thank you for your feedback! This review will be passed onto Hannah.
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