Orelia Jewellery Reviews 

831
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers had a great experience with this company. People genuinely love the stunning and versatile accessories, mentioning that the items look modern, elegant, and pair easily with both casual and formal outfits. Consumers are also very pleased with the wonderful premium packaging and the remarkably quick shipping service experienced during their online purchases. However, some reviewers were not happy with the overall product quality, pointing out that the gold plating faded quickly after only a couple of wears. A few other people also felt that certain delivery complications and unexpected customs fees created frustrating hurdles during their online shopping journey.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the jewellery is stunning, lightweight, and... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful, delicate, and... See more

Order

Clients share positive opinions on order, noting that the ordering process is simple, straightforward, and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that shipments arrive quickly and... See more

Price

Reviewers mention positive feedback about price, frequently highlighting affordable jewellery and amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mixed Charm & Tiger’s Eye Bracelet Completely smitten with this bracelet. Every charm, every polished link, every stone feels so intentional and elegant. The Tiger’s Eye accents, molten textures,... See more

Company replied

Rated 5 out of 5 stars

This is was my first order from Orelia Jewellery. The Statement Starburst Charm Necklace is a it’s the perfect festive-season piece. The chain feels super lightweight but solid, and the 18k gold plat... See more

Company replied

Rated 5 out of 5 stars

I’m absolutely in love with these emerald huggie hoops! The quality is exceptional — the gold finish is smooth and lustrous, and the green stones catch the light beautifully throughout the day. What... See more

Company replied

Rated 5 out of 5 stars

I recently discovered Orelia and I'm so glad I did. The range of jewellery is amazing as there is something to suit every one. From the purchase through to the after sales experience, everything is im... See more

Company replied


Company details

  1. Jewellery shop
  2. Costume Jewellery Shop
  3. Fashion accessories shop

Written by the company

Orelia makes and supplies beautiful gold & silver plated dainty jewellery such as necklaces, bracelets and earrings. Each piece is designed in house, including letter necklaces, hoop earrings and luxury gift cards. Orelia’s initial necklaces are a worl...


Contact info

4.2

Great

TrustScore 4 out of 5

831 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(831)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Contacted Orelia Customer Service

Contacted Orelia Customer Service, as had an issue with late delivery of my order, entirely due to Royal Mail and wondered if they could help. They were very supportive and responded to my query very quickly. It was happily resolved as eventually my order did turn up. A,ways find Orelia a very nice company to deal with.

5 February 2026
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi Sue, thank you so much for writing about your experience ordering with us.

We're sorry there was a slight hiccup but always happy to help. Glad you were able to receive your jewellery in the end!

Rated 5 out of 5 stars

Beautiful jewellery for all occassions

I recently discovered Orelia and I'm so glad I did. The range of jewellery is amazing as there is something to suit every one. From the purchase through to the after sales experience, everything is impeccable. I really love stacking jewellery and I've found some lovely gold pieces on the website that I now wear regularly. Highly recommend for beautiful jewellery at affordable prices.

2 January 2026
Unprompted review
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Reply from Orelia Jewellery

Thank you Laura! Hope to see you again soon :)

Rated 5 out of 5 stars

Beautiful elegance

I’m absolutely in love with these emerald huggie hoops! The quality is exceptional — the gold finish is smooth and lustrous, and the green stones catch the light beautifully throughout the day.
What I appreciate most is how versatile they are. I can wear them alone for a minimalist look or layer them with other studs for a more curated ear aesthetic, which is exactly what ORELIA does best. They’re lightweight enough for all-day wear yet substantial enough to feel special.

17 September 2025
Unprompted review
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Reply from Orelia Jewellery

Thank you, Olena! Our emerald styles are some of our bestsellers, including these hoops

Rated 1 out of 5 stars

SCAM

SCAM! I ordered jewelry for my partner on the 10th of January and still haven’t received my items. I’ve emailed multiple times and had one response asking for details they already had. My item was sent back to country of origin when it arrived in the uk when I had to chase up from the delivery company. It was requested to be returned, not by me may I add. I’m still waiting for either a delivery of the items or a refund. Awful customer service 👎🏻 I have read a review of the same thing happening to someone else which was what made me quite hesitant to buy the products. It was plastered all over my social media which was what made me look into the products. Trust your gut and don’t use this company

10 January 2026
Unprompted review
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Reply from Orelia Jewellery

Hi Ryan,

Thank you for bringing this to our attention.

If you could kindly confirm your order number for us, or follow up over at info@orelia.co.uk we'd love to pick this up off the back of any previous communication we'd had and see how we can help with this.

Kind regards,
Orelia

Rated 5 out of 5 stars

Beautiful adorable pieces

The most beautiful versatile pieces at an affordable price. Love how there’s so many choices that you can wear all year round

13 January 2026
Unprompted review
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Reply from Orelia Jewellery

Thank you, Irene! Definitely check out the new 'The Edit' collection for some more great everyday pieces

Rated 5 out of 5 stars

Absolutely love Orelia jewellery

Absolutely love Orelia jewellery! The pieces are so pretty, feel really good quality, and arrived beautifully packaged. Perfect for everyday wear and layering, will definitely be ordering again.

5 August 2025
Unprompted review
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Reply from Orelia Jewellery

Thank you so much!

Rated 5 out of 5 stars

Statement Molten Moon & Crystal Charm Lariat Necklace

its lariat design with a molten moon and crystal catches the eye without being over the top. it pairs well with casual outfits as well as more formal attire. ideal for expanding your accessory collection without breaking the bank.

3 January 2026
Unprompted review
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Reply from Orelia Jewellery

We love this one! Such an understated style.

Thank you, Shay

Rated 5 out of 5 stars

Excellent customer service

I was very impressed with this company's customer service. My husband gave me a gift card for Christmas and I couldn't get the code to work, so contacted Orelia on their online enquiry form. The first morning they reopened after Christmas they had sorted it out for me and I was able to place my order. I find their jewellery pretty and contemporary and it's a reasonable price, particularly in the sale!

29 December 2025
Unprompted review
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Reply from Orelia Jewellery

Glad we could help you with this Sarah!

We hope you love whatever you selected.

Happy New Year
Orelia x

Rated 5 out of 5 stars

First class customer service

First class customer service from Orelia. Absolutely brilliant. Replaced and sorted my issue with a ring immediately. Resent a new one without any back and forth. Polite and very timely responses. Excellent.

29 December 2025
Unprompted review
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Reply from Orelia Jewellery

Thank you, Serena - glad we could help!

Orelia x

Rated 1 out of 5 stars

broken after 4 days of wear

broke after 4 days of use and they want me to spend my own money to send it back in order to receive refund

28 December 2025
Unprompted review
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Reply from Orelia Jewellery

Hi Samantha,

We're sorry to hear you have experienced a faulty item. Please know we action any faulty refunds or exchanges without deducting the £3.95 return fee.

Please proceed to submit via our returns portal and we'd love to have this sorted for you.

Orelia

Rated 5 out of 5 stars

AMAZING CUSTOMER SERVICE FROM ORELIA…

AMAZING CUSTOMER SERVICE FROM ORELIA JEWELLERY.
I ordered silver huggie hoop earrings for a Christmas present for my niece. Unfortunately the delivery company decided to return back to seller without my authorization. I sent an email to Orelia explaining this, within 24 hours they called me to replace the item and sent next day delivery at no extra cost to myself. Thank you so much. My niece will now receive her beautiful gift in time for Christmas. I will definitely order from Orelia again.

22 December 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi Kay,

You're very welcome, glad we could help!

Orelia x

Rated 1 out of 5 stars

I’ve not tried the jewellery but looks…

I’ve not tried the jewellery but I joined the collective and it gives me £15 off but nothing is £15!!!

17 December 2025
Unprompted review
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Reply from Orelia Jewellery

Hi Cindy,

Thank you for being part of the Orelia Collective and for sharing your feedback.

The voucher you received is a complimentary reward to use toward a future purchase, with higher-value vouchers available as you move up through the tiers. Our jewellery collection includes pieces starting from £15, so the voucher can be used on its own or alongside additional spend if you choose. We hope this helps clarify how the reward works and that you find something you love.

Kind regards
Orelia

Rated 5 out of 5 stars

Really pleased with my Orelia pieces

Really pleased with my Orelia pieces! They’re elegant, lightweight and go with absolutely everything. Amazing quality for the price - I’ll definitely be ordering more.

1 December 2025
Unprompted review
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Reply from Orelia Jewellery

We're so glad to hear this, we'd love to know what you picked up?!

Rated 5 out of 5 stars

Love it

My experience with Orelia Jewellery has been very positive. I really like their designs – they’re elegant, wearable, and easy to style for both everyday looks and special occasions. The quality feels good, especially for the price point, which I think is very reasonable.

Delivery has always been quick and hassle-free, and everything arrives beautifully presented. Overall, it’s a brand I genuinely enjoy wearing and would happily recommend.

10 December 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Thank you so much, Anna. We're so glad to hear your ordering experience was smooth and jewellery well received!

Rated 5 out of 5 stars

A company you can trust.

I ordered some pearl drop earrings beautiful but unfortunately one of the earrings arrived broken. I got in touch and they were so helpful and got my refund very quickly. Thank you so much and looking forward to ordering again soon. A company you can definitely trust. As they are so helpful and quick to respond.

9 December 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Hi Janet,

Thank you so much, this means a lot. Always happy to help!

Orelia x

Rated 5 out of 5 stars

Stunning Earrings

I am so happy i selected this gorgeous earrings..they are so festive gorgeous 18k gold plated earrings.i loved them.

5 December 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

We love to hear this, Sarota, thank you! Hope they get lots of wear this festive season!

Rated 5 out of 5 stars

This is was my first order from Orelia…

This is was my first order from Orelia Jewellery. The Statement Starburst Charm Necklace is a it’s the perfect festive-season piece. The chain feels super lightweight but solid, and the 18k gold plating gives it that warm, festive glow. The starburst charms are delicate yet shimmering, with that subtly magical sparkle without being overly flashy.
I especially love how versatile this necklace is - I’ve worn it with a cosy knit and jeans for a casual get-together, and it also pairs nicely with evening outfits.

11 November 2025
Unprompted review
Orelia Jewellery logo

Reply from Orelia Jewellery

Thank you so much! This piece is a team favourite too!

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