Old Republic Home Warranty Reviews 

Smooth transaction

We appreciated the claim service we received as far as the company getting out our home and replacing the necessary part on our 20 year old a/c.

This is by far the greatest home warranty company ever! Always willing to work with its customers by going above and beyond by offering billing options when the client doesn't have the out of pocket payment the day of. The technician Stan was knowledgeable, respectful and trustworthy! Love this company!

It was very easy setting up my appointment online. While the wait was very long when I called in with questions, everyone was very nice and helpful!

The repair technician was totally awesome!

Our AC stop working on Sunday we called Old Republic and in matter of two hours we had a very capable technician here and he was able to fix the problem and he stayed longer to make sure everything was working properly. Very satisfied with both Okd Republic and the repair person that came on Sunday couldn’t ask for more thank you!

I never received an email confirmation detailing he names and contact information of the contractors assigned to fix the problems I requested to be taken care of.

I have had great experiences when calling in for requests to have items repaired. I usually get an appointment within in a few days.

I'm writing again to update my statues since no will answer phone calls or email with a response. Interestingly, I received a response similar to previous ones I’ve gotten when leaving negative reviews. It's clear this company only appears to prioritize negative feedback without taking meaningful action to address concerns. I have been trying to resolve this issue since early July, but as of today, I have yet to receive my additional check or the funds owed due to their ShotPay mistake. Be aware! They will not hold up their promises. Today is Oct 7th. No response or calls.

Old Republic Home Warranty
Sep 25, 2026
Hi, Phillip. Thank you for providing your feedback. Your review is concerning to me, and I would like to help resolve your work order as quickly as possible. A specialist will call you to discuss your concerns in more detail. ~Aaron C

ISSUE 1 - OTR microwave would not heat, they sent out a contractor that required me to assist him getting the microwave removed from the wall above the stove. He needed to order a part and required my assistance again in remounting the microwave. Ordered part, part came in and he once again arrived by himself and required my assistance to remove microwave. Part did not fix the issue so required my assistance once again to remount the microwave until the new part came in. New part came in and this time I said I was unable to assist. The service provider said I had to if I wanted my microwave fixed, which is a very questionable stance from a service provider, I said forget it. I then contacted ORHP and they said I could either help him or purchase a new microwave up to $250. Knowing that would not cover the cost of a replacement I needed to request approval and all of these extra steps, SINCE THEY SERVICE PROVIDER THEY CHOOSE COULD NOT PROVIDE THE SERVICE THAT THEY ARE SUPPOSED TO BE PROVIDING! After many weeks a new OTR microwave was purchased and installed by myself.

ISSUE 2 - Exhaust fan stopped working. Created service ticket and shortly after received an email stating they did not have a service provider in my area for that and I was free to hire a local contractor to do the work and pay for it myself and then they would reimburse me. If the work was more than $250 I would have to submit extra paperwork. So I called and asked if I was still responsible for the $100 “trade fee” if I am having to do all of the leg work myself and the representative said yes and that fee is “to get reimbursed” and said it was in the policy. The policy states that $100 is for when services are dispatched. No services were dispatched. When I asked to speak to a manger she said none were available and would take my information and have one call me back. I declined and said I would hold until one was available to address my concerns. She said that was not an option. Due to the previous experience and the representatives lack of care and concern, I then said ok cancel the service request. Tried to call back a few hours later to speak to a manager and was on hold for twenty minutes and nobody had ever taken the call. At this point our realtor is contacting her representative for this company in an effort to refund payment since this company can not provide the services it advertises. Will also be following up with the Better Business Bureau.

***UPDATE - three days have passed since the company replied that somebody would call me and nobody has called.

the quick service, the responce from the a.c. guy, normally it takes a few days.

Impossible to get ahold on an actual person. I have called several time and nothing but on hold music. I had a technician cancel my service order, treat me very poorly, and Old Republic sent the same technician the service call. We’re a family of six and have been without AC for several days with the house reaching 90 degrees inside during the day. Useless company to say the least.

I'd give them zero stars if I could. They are thieves. They've been trying to charge us $95 for a trade call that was never completed. No service person ever came to our home. I called and explained it to them, along with sending them 5 different emails to their dispute email. They're a sham. They suspended our policy for non-payment of a fee that should never have been requested. Thieves. Don't buy a policy with them!

I had to wait 2 weeks to get somebody out here the young man was very young and a smart elic the way he talked to me you need to come watch me do this so you can do this again and not have to call me I own this company who do you think you are he said to me you could have done this by yourself and when I ask about something else well can't you see there's a screw in there no I did not see that well this is something that I shouldn't have had to have come out here for.
I just bought this home not familiar with anything here that's why I pay you a year's service fee took long enough to get through to old Republic and then waited 2 weeks because the company had meetings and they were busy the day he was coming he rescheduled 3 times you can bet when this year is up I will never use you again and I will badmouth you to everyone you don't come in my house and be little me when you've paid to fix something and that's what he did my neighbor was here and heard him a man coming out at dark at 8 o'clock at night I don't think so I have reported you to the Better Business Bureau also.
This is Sharon Gunn and like I said what I went through was ridiculous nobody should have to you will not get my money again until after this year is done and I will be gone from you I'm really upset about this your young man coming in here talking to me like I'm trash in my home that I just paid cash for.

Two weeks later and oven still not working. Old Republic kept trying to send out service providers who DO NOT SERVICE MY OVEN. Took @ 3 tries before they sent someone qualified.

Easy to schedule, service provider was prompt with follow up, repair was done quickly, no hassles.

Fast response. Great vendors..professional work

WAITING ON THE PHONE FOR AN HOUR FOR HELP

Submitting my request was simple, easy, and user-friendly.