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See what reviewers are saying

Rated 5 out of 5 stars

Excellent, friendly and efficient service! Great strings at a competitive price and sent very quickly. I'll be buying all my strings etc. from them in future!

Company replied

Rated 5 out of 5 stars

Excellent. Good stock of of harder to get Aquila classical guitar Strings (which are excellent) and speedy service

Company replied

Rated 5 out of 5 stars

Absolutely fantastic seller. Lots of products available, and very reasonably priced. I was very pleased with how quickly they sent out my strings, and it was nice that they took the time to include a... See more

Company replied

Rated 5 out of 5 stars

First class service! I needed a very specific string for a baritone ukulele I play in an non standard tuning. I called Artisan and they literally could not have been more helpful. Chris totally knew h... See more

Company replied

Company details

  1. Musical instrument shop

Written by the company

Original Artisan - High quality musical instruments, guitars, charangos, ukuleles, strings & musical instrument accessories from the very best brands across the globe. Free UK Shipping, secure tracked international shipping, 100% satisfaction guarantees and first class customer service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28 reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent, friendly and efficient service! Great strings at a competitive price and sent very quickly. I'll be buying all my strings etc. from them in future!

20 March 2026
Unprompted review
Original Artisan logo

Reply from Original Artisan

Hi Mark,
Thank you for your review. Your kind comments are very much appreciated and we look forward to seeing you again in the future.
Best wishes
Chris

Rated 5 out of 5 stars

Excellent

Excellent. Good stock of of harder to get Aquila classical guitar Strings (which are excellent) and speedy service

12 March 2026
Unprompted review
Original Artisan logo

Reply from Original Artisan

Hi David, thank you for your review, it is much appreciated and it's great to hear our range of Aquila Classical Guitar strings are suitable for your needs. They are fantastic strings and we thank you for your custom.
Best wishes
Chris

Rated 5 out of 5 stars

Good

Good, efficient service. Would buy again from this seller.

20 February 2026
Unprompted review
Original Artisan logo

Reply from Original Artisan

Thank you very much Frank, we really appreciate the review 👍
Best wishes
Chris

Rated 5 out of 5 stars

Absolutely fantastic seller

Absolutely fantastic seller. Lots of products available, and very reasonably priced. I was very pleased with how quickly they sent out my strings, and it was nice that they took the time to include a note which directed me to resources to ensure that the specialist strings ordered would not be damaged upon installation.
I will definitely be back the next time I need synthetic mandolin strings!

10 January 2026
Unprompted review
Original Artisan logo

Reply from Original Artisan

Thank you very much for your kind comments Fergus, we really do appreciate them.
Cheers and have a great day :-)
C

Rated 5 out of 5 stars

What more could you ask!

Great price, shipping was included, and the order arrived the next day!!! What more could you ask. Fabby! Would definitely use again.

8 January 2026
Unprompted review
Original Artisan logo

Reply from Original Artisan

Fantastic, thanks again for your review Andy, it means a great deal to us 👍
All the best.
C

Rated 5 out of 5 stars

This is the second time of use

This is the second time of use. First time they correctly advised I should have different strings to those ordered Second time they arrived the very next post

23 September 2025
Unprompted review
Original Artisan logo

Reply from Original Artisan

Thank you very much for the 5 star rating, we really appreciate it :-)
Best wishes
Chris

Rated 5 out of 5 stars

I have ordered ukulele strings twice…

I have ordered ukulele strings twice from this company. In each case delivery was very quick. They have an excellent product range at good prices.

1 September 2025
Unprompted review
Original Artisan logo

Reply from Original Artisan

Fantastic, thanks for your review William and have a wonderful day :-)
C

Rated 5 out of 5 stars

Excellent selection of strings

An excellent selection of strings for guitars, ukuleles, etc. I have bought strings for ukuleles with unconventional tuning and for electro-acoustic bass guitar. In each case he service was prompt, efficient and friendly. Delivery by first class mail meant that I didn't have to wait for the strings.

26 August 2025
Unprompted review
Original Artisan logo

Reply from Original Artisan

Thank you Peter, we really do appreciate your review and it's great to hear your strings arrived in good time. Glad we could be of service :-)
All the best
Chris

Rated 5 out of 5 stars

Prompt delivery, great service

Ordered strings on a Saturday, had them on the Monday. Appreciate the free postage and helpful, accessible staff.

18 August 2025
Unprompted review
Original Artisan logo

Reply from Original Artisan

Thank you very much for your review Laura, we really appreciate it :-)
All the best.
C

Rated 5 out of 5 stars

Original Artisan - First Class - First Choice

Original Artisan not only stock a wide range of accessories and in my particular case ukulele strings, which I have purchased on a couple of occasions, they provide excellent service coupled with a competitive pricing structure. First class service all round.

6 August 2025
Unprompted review
Original Artisan logo

Reply from Original Artisan

Hi Rob,
That's great to hear and thank you so much for your review it is very much appreciated :-)
Best wishes and have a great weekend.
Chris

Rated 5 out of 5 stars

First class service

First class service! I needed a very specific string for a baritone ukulele I play in an non standard tuning. I called Artisan and they literally could not have been more helpful. Chris totally knew his product lines and was able to advise exactly what I needed. He also explained the differences between two string types and without his help I would have almost certainly have ordered incorrectly. I have now used them several times and 100% pleased with the product lines, friendly advice and service!

25 July 2025
Unprompted review
Original Artisan logo

Reply from Original Artisan

Hi,
Thank you so much for your review and it's always a pleasure to help. Your kind words and custom are very much appreciated.
Best wishes
Chris

Rated 5 out of 5 stars

Five star service

Not only the cheapest price for this ukulele case but delivered in super quick time and free postage. Truly five star service.

10 July 2025
Unprompted review
Original Artisan logo

Reply from Original Artisan

Hi, It's great to hear your case arrived in good time and thank you very much for your review, we really appreciate it :-)
All the best
Chris

Rated 5 out of 5 stars

I normally order from Amazon

I normally order from Amazon, but I came across Original Artisan when searching for a half set of classical guitar strings. To be honest I had not heard of this website before but I am glad I found them They had the half set I needed and delivery was very quick. I have since ordered another 2 sets of strings. each arrived quickly and great value too.
Very pleased.

10 June 2025
Unprompted review
Original Artisan logo

Reply from Original Artisan

Thank you Mr Webb, it's great to hear we had the strings you were looking for and we really appreciate the review :-)
Cheers and have a smashing day.
C

Rated 5 out of 5 stars

The best place for strings

I always buy my strings from Original Artisan. Their customer service is fantastic with great communication and rapid delivery. I recommend them to everyone. Prices are great and quality is guaranteed.

20 June 2025
Unprompted review
Original Artisan logo

Reply from Original Artisan

Thank you for your review Terry 👍 and thanks also for all your past purchases and support, they are much appreciated.
Best wishes.
Chris

Rated 5 out of 5 stars

A quality service…

I have just purchased some Aquila guitar strings from Original Artisan, as I have done on a number of previous occasions, and as always the order acknowledgement and delivery were prompt. My impression is this is a seller that truly cares about the quality of its merchandise and service. Highly recommended.

12 May 2025
Unprompted review
Original Artisan logo

Reply from Original Artisan

Hi Robert,

Thank you for your review, that's very much appreciated :-)

Best wishes and have a great weekend.

Chris

Rated 5 out of 5 stars

FIRST CLASS

FIRST CLASS
I ordered a Jumping Cow Felt pick yesterday afternoon; it arrived in this morning's post 1st Class postage, AND first class service. Efficiency as it should be.

3 June 2025
Unprompted review
Original Artisan logo

Reply from Original Artisan

Fantastic, we're so glad your order arrived on time and thank you for your review, it is very much appreciated :-) Best wishes and we do hope you enjoy your JC pick 👍 Chris

Rated 5 out of 5 stars

I have been a customer of Original…

I have been a customer of Original Artisan for some years. Their products are genuine and always dispatched speedily. Highly recommended.

4 April 2025
Unprompted review
Original Artisan logo

Reply from Original Artisan

Thank you for your review Barry, and thanks again for all your past purchases and support.
Best wishes.
Chris

Rated 5 out of 5 stars

I would never buy from anywhere else now

I have been using Original Artisan you years and always found them to be most accommodating, even when I have been difficult and returned items for others.
Everything arrives swiftly and there has never been an issue. They even gave me advice about how to lengthen the life of my strings.

7 March 2025
Unprompted review
Original Artisan logo

Reply from Original Artisan

Thank you Andy, very happy to be of service. It's always a pleasure to help and your custom is truly appreciated.
Best wishes
Chris

Rated 5 out of 5 stars

Great Service. 5 Star.

Personal service and good advice and recommendations are above and beyond expectations .Highly recommended for old fashioned service.

28 February 2025
Unprompted review
Original Artisan logo

Reply from Original Artisan

Hi John, thank you very much for your kind comments and so glad we could be of assistance :-)
Best wishes
C

Rated 5 out of 5 stars

First class service

Really perfect service from these chaps. Great advice from them and very fast delivery. Will use them again.

21 February 2025
Unprompted review
Original Artisan logo

Reply from Original Artisan

Thank you very much Tom, that's much appreciated :-)
All the best
Chris

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