Ordered Rise and Fall pendants with brass fittings from Original BTC in U.K. Great customer service experience getting information over the phone from New York showroom staff. This coupled with good w... See more
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Customer service is great. We bought 3 lights, all the same and our electrician sucessfully installed 2, but had issues with the 3rd. BTC is replacing the 3rd one. So refreshing to have personal suppo... See more
Company replied
Chris Lewis helped us create custom finish sconces after being told by the manufacturer it was not possible. But he made it happen for us! We can't wait to have them in our upcoming project. He worked... See more
Company replied
Fantastic experience with both the people at Original BTC Greene St and the wonderful product. Theres nothing like the glowing light of these Hector lamps.
Company replied
Company details
- #7 of 14 best companies in Lighting manufacturer
Written by the company
Original BTC designs and manufactures lights that enrich spaces with warmth comfort and character. Rooted in British heritage yet embracing modern innovation every piece is handmade in England. From initial concept and material selection through to meticulous hand-finishing each stage reflects Original BTC’s unwavering commitment to quality. Its collection also includes the Davey Lighting range whose heritage pieces are still crafted using time-honoured techniques alongside contemporary models. Founded in 1990 by Peter Bowles with early icons such as the Hector Dome Table Light Original BTC remains an independent family-run company with showrooms in London New York Paris and Munich.
Contact info
56 Greene Street, 10012, New York, Manhattan, United States
- +1 646 759 9007
4.8
Excellent
46 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Original BTC - New York
Hi,
Thanks for the 5-star review!
Best wishes,
Original BTC
Ordered Rise and Fall pendants with…
Ordered Rise and Fall pendants with brass fittings from Original BTC in U.K. Great customer service experience getting information over the phone from New York showroom staff. This coupled with good website and diagrams instilled confidence in ordering online from the U.S. Pendants arrived in perfect condition in impressive packing.
6 August 2025
Reply from Original BTC - New York
Hi Charity,
Thank you so much for your kind words! We’re thrilled to hear you had a smooth experience from enquiry to delivery, and that your pendants arrived safely. Thank you for choosing us 🙂
Best wishes,
Original BTC
Reply from Original BTC - New York
Hi there,
Thank you for the 5-star review! We're glad to hear you were happy with your order and overall experience.
Best wishes,
Original BTC
SoHo Shop…
i enjoyed working from the SoHo Showroom. It was professional and efficient. I like to see the items in person.
16 April 2025
Reply from Original BTC - New York
Hi John,
Thanks for the 5-star review, it's great to hear you had a good experience when you came to visit.
I hope you enjoy your light for many years to come.
Best wishes,
Original BTC
Amazing Customer Service
This company has impressive customer service and beautifully made lighting. I needed a replacement glass shade and it arrived almost the next day. They are extremely professional and a pleasure to do business with.
25 March 2025
Reply from Original BTC - New York
Hi Jenny,
Thank you for the lovely review, we are so pleased you are happy with everything!
Best wishes,
Original BTC
Reply from Original BTC - New York
Hi Thomas,
Great to hear thank you for the positive feedback!
Best wishes,
Original BTC
Wonderful customer service
Wonderful customer service, beautiful well made products, super satisfied!
30 December 2024
Reply from Original BTC - New York
Hi Kenna,
Fantastic to hear! Thank you for the 5-star review 😊
Best wishes,
Original BTC
Helpful, communicative, great customer service and product
I needed a light fixture that we had purchased in the past, but was no longer in the running line. They were able to locate it and made the whole process very easy.
8 October 2024
Reply from Original BTC - New York
Hi Kimberley,
Thanks for the 5-star review, glad we could help!
Best wishes,
Original BTC
Great customer service
Great customer service - replacement parts came quick. Thank you.
17 September 2024
Reply from Original BTC - New York
Hi Claudine,
Pleased to hear! Thanks for the 5-star review.
Best wishes,
Original BTC
GREAT JOB!
The speed in which your team got back to me. You were able to help me out and source the item I needed in a timely manner. Truly was great to work with yall!
Thank you again!
Lizzy Friend
Colby Construction Company
11 September 2024
Reply from Original BTC - New York
Hi Lizzy,
Thanks for the 5-star review! So pleased you enjoyed working with us, thanks for choosing our lighting.
Best wishes,
Original BTC
Easy website to navigate
Easy website to navigate. Even easier to order. And thank you for the speedy set up of our trade account.
30 July 2024
Reply from Original BTC - New York
Hi Michael,
Thanks for the great feedback, it's excellent to hear you are happy with the service provided.
Best wishes,
Original BTC
Customer service is great
Customer service is great. We bought 3 lights, all the same and our electrician sucessfully installed 2, but had issues with the 3rd. BTC is replacing the 3rd one. So refreshing to have personal support from a company. We have bought previous fixtures from BTC as well and love the look and quality of the products.
9 July 2024
Reply from Original BTC - New York
Hi Anne,
Sorry to hear you have had some issues with your order.
Hopefully it all gets resolved soon.
Best wishes,
Original BTC
High quality craftsmanship and excellent customer service
Chris was a terrific help to me in making a lighting choice.
18 June 2024
Reply from Original BTC - New York
Hi Mary,
Thank you for the 5-star review and fab to hear Chris was able to help you in making the right choice!
Best wishes,
Original BTC
I love the fixture and quality
I love the fixture and quality. It’s perfect for the space. As shown online.
14 June 2024
Reply from Original BTC - New York
Hi Lynn,
So pleased to hear you love the light and it works well in the space, we hope you enjoy it for many years to come.
Best wishes,
Original BTC
Chris was so helpful!
Chris Lewis helped us create custom finish sconces after being told by the manufacturer it was not possible. But he made it happen for us! We can't wait to have them in our upcoming project. He worked his magic!
25 September 2023
Reply from Original BTC - New York
Hello,
We hope you are pleased with your custom lights and we are pleased to have been able to work with you on your project! Great to hear the positive feedback regarding Chris 😊
Best wishes,
Original BTC
Reply from Original BTC - New York
Hi John,
Thank you for the 5-star review! We are happy to hear you were pleased with the service Chris provided 😊
Best wishes,
Original BTC
Really easy to work with.
Really easy to work with. Great communication. Fast turnaround. Beautiful merchandise.
28 June 2023
Reply from Original BTC - New York
Hi Robin,
Thanks for the excellent review, we hope you enjoy your lights for many years to come.
Best wishes,
Original BTC
BTC products are hand made in England…
BTC products are hand made in England the quality is flawless. The the design cycle was terrific and their updates regarding delivery was outstanding!.
6 July 2023
Reply from Original BTC - New York
Hi Shaun,
Thank you so much for the glowing review, we are so pleased to hear you had a great experience ordering through us. Thanks for choosing Original BTC for your lighting.
Best wishes,
Original BTC
Reply from Original BTC - New York
Hi Kitty,
Thank you so much for the 5-star review.
Best wishes,
Original BTC
Quick turnaround!
31 May 2023
Reply from Original BTC - New York
Hi Shannon,
Thank you for the 5-star review!
Best wishes,
Original BTC
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