One of the worst e-businesses I have dealt with so far
Extremely poor customer service - in fact, one of the worst I have seen so far for an e-business. I ordered a Vetsak sofa mid September, it is now December and I still have not received my order, even though the website indicated 6 weeks max. for delivery.
I have had to send numerous emails already to get updates on my order; Homestories seems to think it is not their job to keep the customer informed.
Here is the detailed history:
Sept 25: I contacted Homestorys to get an update and was told Vetsak can have up to 2 weeks delay for delivery. Estimated delivery date: early November.
Oct 15: I contacted Homestorys as discussed to get a specific delivery date. They explained they had already received part of my order but some elements are still missing; and it should be 3 to 5 more weeks until they get the rest. I am asked to contact them again end of November to get a new delivery date.
Nov 6: I write again to see if there is any update. I also took the liberty of contacting Vetsak’s customer service directly to see if they are indeed experiencing any delays at the moment. Spoiler alert: they are not. I confront Homestorys, offering to send screenshots of the conversation. Their reply? They basically accused Vetsak of lying to get customers to buy from them rather than a third party. Classy!
Nov 27: no update from Homestorys, I write yet another email asking for yet another update. No reply as of yet.
Homestorys, get your act together. I’ll happily amend this rating when you start showing some respect for your customers.