We went for a double origin hybrid pro mattress, had it nearly a month now, thought it would’ve softened up an bit but still quite firm so we’ve put a topper on it now so a bit more comfortable. Unfor... See more
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Recently upgraded to the medium spec mattress from the basic model from two years ago- WHAT AN IMPROVEMENT. The basic mattress is incredibly hard and we always used a Panda mattress topper. The newer... See more
We chose this mattress as we were struggling to find a decent mattress in a reasonable price range . Customer service was speedy and helpful, we had two reasons to contact , delivery was slow but we... See more
Delivery very good. As we are both light weights we found the mattress a bit firm, but this was easily sorted by adding our existing mattress topper. It does mean that we've lost the cooling effect an... See more
Company details
- #79 of 86 best companies in Mattress Shop
About Origin Mattress UK
Written by the company
World Leader In Sleep Technology
We innovate sleep products that relax your body, keep you cool through the night and feel uniquely amazing – so you can wake up fresh each morning and take on the world
Origin HexaGrid Material
Deep Pressure Relief Like Nothing Else
Our all-new Origin HexaGrid Material offers 30% more pressure relief* across your entire body by adapting to its shape and distributing pressure more evenly. With HexaGrid you’ll experience comfort and support on a whole new level.
Optimal Temperature Regulation
1.5x More Cooling Than Memory Foam*
Our mattresses regulate temperature by absorbing excess heat from the body and releasing it to the surrounding environment. This allows your body to stay the sweet-spot temperature of ~18.3°C that your body craves for quality sleep.
Written by the company
- Over 200,000 Happy Sleepers
- Origin is the biggest up-and-coming mattress brand in the UK. We combine world-class German engineering; the latest in sleep science and mattress technology; and extensive sleep tests to engineer the very best. But don’t take our word for it, try Origin risk free for 200 days!
200 Night Sleep Trial
Free delivery, returns, and pickup. Enjoy a 200-night trial period along with a 15-year guarantee.
We have full confidence that you'll be delighted with your Origin Mattress, which is why we provide a 200-night trial period. This extended duration allows you to familiarise yourself with the mattress and confirm that the Origin Mattress is the perfect fit for you. Should you not find satisfaction with your new Origin Mattress within the initial 200 nights, just reach out to us, and we'll organise a complimentary collection and refund. No strings attached – it's as straightforward as that!
Contact info
United Kingdom
- enquiry@originmattress.co.uk
- originmattress.co.uk
4.1
Great
2k reviews
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Replied to 95% of negative reviews
Typically replies within 24 hours
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Great price & quality compared to similar brands
Delivery went smooth, good comms on delivery slot. And they took the old mattress away all fine, as we'd added that service.
3 May 2026
17 days no refund
Returned my mattress due to it not being the right one for me. It’s now been 17 days and I still haven’t received my refund.
It’s been 2 days and they haven’t responded to my email.
I’ve never had a company take this long to do a refund. Starting to fear I won’t be getting it. Been terrible communication, it took over 2 weeks to get the mattress collected and now no refund.
7 June 2026
Unprompted review
Reply from Origin Mattress UK
Hi there,
We’re very sorry to hear about your experience and understand your frustration regarding the delay in your refund.
We would like to clarify that refunds are processed once the returned mattress has been collected and confirmed. As also mentioned in our email, once the collection has been completed, we kindly ask customers to let us know so we can proceed with the refund promptly.
Based on our records, we have been responding to customer emails as promptly as possible, so it is possible that your recent email may have been sent to an incorrect email address or may not have reached us successfully.
We sincerely apologise for the delay and for the inconvenience caused.
Please kindly reach out to us again through our official support email at enquiry@originmattress.co.uk with your order details, and let us know your order number so we can assist you further.
Kind regards,
Origin Mattress Team
Do not use this company a clarification.
Do not use this company!
Hello, As we live on Orkney an island there are always some companies that do not deliver to an island community, so i thought that ordering a mattress from Origin who promised via the chat messenger that they could deliver seemed promising.
They advised that there would be a delay owing to the location between 7 and 12 days over and above the standard delivery time frame and the reviews seemed good so I ordered the mattress.
Two days shy of one Month later the mattress arrived in a battered and bruised box. I immediately emailed the company and was offered a £25 discount if I accepted the battered box I rejected and asked them to take it away.
this they did eventually, only for the VERY same box to arrive back to me about two weeks later.
You could not make it up!! I told them to take it back again which they did.
DO not trust this company on delivery, for time scales and replicating deliveries. Very poor.
24 May 2026
Unprompted review
Reply from Origin Mattress UK
Hi Jeffrey,
We’re very sorry for the experience you had and appreciate you taking the time to share your feedback.
As your delivery was to an offshore location, the shipment was handled by an offshore courier partner, which unfortunately requires a longer delivery lead time compared to mainland deliveries. We sincerely apologise for the delay caused.
After the mattress arrived, we understand that you requested a cancellation and refund due to the condition of the box, and we proceeded to arrange a collection accordingly.
Unfortunately, the courier later attempted to redeliver the items again. We had already instructed the courier to return the goods and not attempt delivery again, so we sincerely apologise for the confusion and frustration caused by this error.
We truly regret the inconvenience caused throughout this process and appreciate your feedback, as it helps us improve both our communication and coordination with our delivery partners.
Kind regards,
Origin Mattress Team
Great mattress
Great mattress - delivery seamless and communication good on delivery details too.
3 May 2026
Very good quality
2 May 2026
Had to return double mattress because…
Had to return double mattress because the size was not right. The return process is a nightmare. I was asked for every picture of the mattress with labels from front and back.They are very reluctant to process a refund and arrange a pick up but very quick to place an order.
4 June 2026
Unprompted review
Reply from Origin Mattress UK
Hi Silvia,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We would like to clarify that our return process, including the required photo documentation, is part of our standard procedure and is clearly stated in our Terms & Conditions for returns within the trial period. This is not due to reluctance in processing refunds, but rather to ensure we have the necessary records to verify the item and facilitate a smooth return process for both parties.
In your case, for the Hybrid Double mattress received on 2 June 2026, we understand your concern regarding the size. As advised earlier, we also suggested allowing some time for the mattress to fully expand after unboxing, but we respected your decision to proceed with the return.
To proceed with the return, we requested photos including the white label with the code for verification purposes.
We truly appreciate your cooperation and patience, and we are still here to assist you in completing the return once the required information is provided.
Kind regards,
Origin Mattress Team
Lumbar Support Super Kingsize
Lumbar Support Super Kingsize, very comfortable for side,back and front posit. Already comes with thick spongy top. Don't need any further. Its a very thick mattress anyway, so finding bedding for further additions of topper would be difficult. Sitting on side a bit soft, though. Overall good investment in oneself.
8 May 2026
Order and delivery perfect
Order and delivery perfect , mattress was discounted plus two free pillows which are lush .also used discount code Weclome5, so happy with overall price. Delivery perfect. Mattress I’m still not sure about , had it about 6 weeks now, hubby loves it but I’m not too sure, very firm , no give in the mattress at all , quality is good, just hoping I get used to it
27 April 2026
Was kept upto date of delivery
Was kept upto date of delivery, fast delivery. Extremely happy with my mattress it's everything as advertised, also enjoying my free pillow 😊
Highly recommend great value.
30 April 2026
Good quality and comfy
Firstly I made a mistake when selecting delivery date, I contacted customer services who kept in touch and arranged to change dates. Nice and easy very helpful and much appreciated.
I was a little skeptical after seeing some reviews, i was also worried it would be too firm as I prefer softer mattresses.
I've had it arpund a month now and honestly, its great. Comfy from day one. Supportive without feeling like you're laying on a brick like my previous Emma mattress. I like the peotective cover allso. The pillows im still unsure of - but that's mainly due to the position I sleep in, laying on my back they are great though, and to be fair I can sleep with no pillow.
Would absolutely buy again. Great price and great quality mattress
4 June 2026
Unprompted review
everything is great
everything is great! the mattress is very comfortable, we have been sleeping on it for a month now, and my back really stopped hurting!! I am in shock, because I was looking for a mattress that was not too hard, not too soft, and not too expensive so this one is perfect!!😍 fast delivery, the driver who delivers was very gentle, since the delivery was early my child was sleeping, when my husband opened the door they brought it in so quietly that when we woke up with my daughter and saw that the mattress was already there🥰 thank you very much! I recommend!
7 May 2026
Poor communication, item not even in stock when purchased
We payed for the mattress and requested delivery 3 weeks later so we could finish decorating our bedroom. We had no communication leading up to the delivery date. On the day it was due to be delivered I contacted origin as we had had no email or call to tell us what rime it would be delivered. I had to wait for a response as you can only contact them via email not by phone, only to find out the mattress was not even in stock and it would be another month before it would be available. Quite annoyed that they were happy to hold onto my £1300 but I wasn't important enough as a customer to be updated on the availability of the product Id already paid for. Cancelled the order and bought a different mattress from another more established brand.
7 May 2026
Reply from Origin Mattress UK
Hi Charles,
We’re very sorry to hear about your experience and for the frustration caused.
At the time of fulfilment, the mattress you ordered was unfortunately out of stock, which led to a delay. We completely understand how disappointing this must have been.
As soon as you contacted us and requested cancellation, we arranged for the order to be cancelled and a full refund was processed on 1 June 2026.
We sincerely apologise for the inconvenience caused and truly appreciate your feedback.
Kind regards,
Origin Mattress Team
The bed lost all structure
The bed lost all structure after a few months, resulting in the centre collapsing. Ended up buying a new mattress from a different company. They may have to most infuriating customer service of any company I have dealt with. The staff appear to willfully misunderstand complaints and provide conflicting information
4 June 2026
Unprompted review
Reply from Origin Mattress UK
Hi Jordan,
We’re very sorry to hear about your experience and the frustration caused.
We have reviewed your case and unfortunately, as the mattress was delivered on 22 August 2025, the request now falls outside our 200-night trial period. For this reason, we are unable to proceed with a return and refund under the trial policy.
If you would still like us to assist, we can proceed with a warranty assessment, which would require supporting photos and dip measurements so our team can review the issue properly.
We appreciate this may not be the outcome you were hoping for, and we are sorry for the inconvenience caused.
Kind regards,
Origin Mattress Team
Comfortable product
Arrived quickly . Easy to unpack .Very comfortable mattress at a reasonable price
3 May 2026
Really surprised, almost as good as a water bed …
Really surprised at how quickly and how comfy and soft these mattresses are, we had a water bed before this and we have struggled to find a bed mattress that gives us both comfort, and give in the mattress as well as smooth and comfortable nights sleep.
29 April 2026
Very comfortable mattress I would…
Very comfortable mattress I would recommend to everyone
6 May 2026
Good order process, comms and comfort. Happy customer
Swift and easy ordering, clear instructions and delivery confirmation. Delivery service very good, on time and respected our home taking large box through to bedroom. Checked and signed, removal of old mattress also good.
Unpacking and resting time done, initial impressions are an excellent mattress, comfortable and supportive on our personal choice of medium / firm selection. The topper adds a couple of inches to the overall height, so make sure fitted sheets still fit. Adds a luxurious feel. The complimentary pillows are a little too ‘thick’ / dense for our use, shame no zipper to remove some of the filling, they feel very good quality, just too ‘high’ for us.
Very pleased with the overall quality, comfort and purchase experience with Origin, thanks.
29 April 2026
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