ORI London Reviews 

2,181
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 703 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic variety of vibrant colors, stylish patterns, and durable, well-made materials that make these bags exceptionally practical and comfortable for daily commutes, school, and travel. Consumers also appreciate the straightforward online shopping interface, thoughtful pocket organization, and surprisingly fast shipping services provided by the team. However, some people mentioned that their orders experienced unexpected delivery delays, tracking complications, or long waiting times. A few reviewers were dissatisfied with missing packages, sizing discrepancies compared to website specifications, and slow communication when requesting customer support.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the fantastic color options, durable and... See more

Quality

Reviewers mention positive feedback about quality, frequently highlighting that the products are... See more

Delivery service

People report positive experiences with delivery service, noting that orders consistently arrive quickly and... See more

User experience

Users describe positive interactions with user experience, highlighting how easy it is to navigate the... See more

Order

Customers had positive experiences with order, frequently highlighting the simple online process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the same backpack I have for my coworker who was always admiring it. She is absolutely thrilled! When I emailed to request the 10% discount be added to my account your people were incredibly... See more

Rated 5 out of 5 stars

Quick service. Quality product. I've been looking for a small Gatwick duffle ever since we bought one for my husband in Iceland. The size is perfect for a camera bag and it fits most airlines' p... See more

Rated 5 out of 5 stars

I recently purchased a Bond Pocket Crossbody Bag in Artichoke for a birthday gift. It arrived on time. It's the perfect bag for this teen who loves the color green. Artichoke Green is a beautiful... See more

Rated 5 out of 5 stars

I'm a teacher and I was searching for a new backpack. I went with Ori London because of your values, eco-conscious design, style choices, and price. I ended up ordering two because I couldn't decide.... See more


Company details

  1. Bags and luggage shop
  2. also in
  3. Fashion accessories shop

Written by the company

ORI bags and backpacks are designed to make you smile and live life in color. You can feel confident that the things you entrust your ORI to carry are safe.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.7

All reviews

(2,181)

682 reviews in the last 12 months

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Rated 5 out of 5 stars

Gifts for new moms

I bought these bags, wallets for my daughters and gifted them to them the other day. They were thrilled at how small and compact they were but could hold all the essentials making it easy to use daily on their own or tossed in their diaper bags.

13 August 2026
Rated 4 out of 5 stars

Greats back pack and duffle bag for my…

Greats back pack and duffle bag for my upcoming trip!!! The only issue I had was with the delivery company OnTrac. They marked my item as delivered at 4:50 pm on 8/18/26. However, my spouse was home all day long and we have security cameras around our home and specifically where this would have been delivered to. No package was delivered all day even though OnTrac indicated it was delivered. I logged a complaint with OnTrac telling them this and that I had video proof nothing was delivered at that time. I also contacted Ori. Interestingly enough, the next morning I awoke and it was on my door step. A delivery driver in a white unmarked van delivered it at just about 11pm! I don’t recommend the company they ship through and told Ori this. I feel like the shipping company contacted the driver or something and that’s why they ended up actually delivering it in the end.

14 August 2026
Rated 3 out of 5 stars

Tapped for the teacher discount and it…

Tapped for the teacher discount and it didn’t go through.

12 August 2026
ORI London logo

Reply from ORI London

Hello

We’re sorry for any confusion regarding the teacher discount. The order contained sale items, which are not eligible for an additional promotional discount. We can only apply one promotion per order, meaning discounts cannot be combined with sale pricing or another promotional offer.

We appreciate you taking the time to share your feedback.

Best,
ORI CS Team

Rated 5 out of 5 stars

I just received my perfect-sized…

I just received my perfect-sized backpacks in super fun colors for myself and my daughter. I am leaving on a long trip and this is just what I wanted! Stylish, sturdy, and simple, not complicated - LOVE the feel of the material and the zippers which open and close with ease. Great selection, service and fast delivery!

18 August 2026
Rated 5 out of 5 stars

We took advantage of a good sale to…

We took advantage of a good sale to stock up on birthday gifts for our daughters. The color selection is fantastic and our order shipped very quickly. I've used my bag every day for months now and I love the combination of aesthetic and function.

12 August 2026
Rated 2 out of 5 stars

False advertising

It took them over 2 weeks to ship my order that was "in stock" AND multiple emails requesting the status of my order. They also didn't even provide an order confirmation until I emailed a request for that. However, They did take the funds out of my account for my order in less than day from when I submitted my order. They also advertise on their site that the produce would be shipping one business day from your order submittion. I would caution anyone from ordering from here, because overall the order and delivery process seemed quite fishy. And took work on my end to force them to ship.

18 August 2026
ORI London logo

Reply from ORI London

Hello

We’re sorry to hear about your experience and understand how frustrating the delay must have been. Our usual processing time is 1 business day before an order is shipped. However, due to the high volume of orders during our sale, we experienced slightly longer processing times than usual.

We sincerely apologise for the inconvenience and appreciate you taking the time to share your feedback with us.

Best,
ORI CS Team

Rated 5 out of 5 stars

I ordered a few bags in some very…

I ordered a few bags in some very beautiful colors and am very happy with them. One of the bags was a gift and my friend is so happy with her bag for her phone. The prices were very good and the shipping was free. Thank you Ori London the the great products.

11 August 2026
Rated 5 out of 5 stars

Great functional product

Great functional product! Discovered the Bantry on the back of a woman in a store. She let me take a picture of the label so I could look up ORI London. I found an array of bags and backpacks in S,M,L sizes and BEAUTIFUL colors. I used the small Bantry as my purse for a mountain weekend. I liked it so much that I came home and ordered a medium Canfield for my next trip to use as my carryon. Delivery time was maybe a week from order to arrival.

17 August 2026
Rated 5 out of 5 stars

Love my bag!

Everything was perfect from ordering to delivery. I love the bag. It is very cute and sturdy.

16 August 2026
Rated 1 out of 5 stars

The ORI Backpack that I received is of…

The ORI Backpack that I received is of a different material and looks inexpensive. I am not satisfied.

12 August 2026
ORI London logo

Reply from ORI London

Hello,

We’re sorry the backpack’s material and appearance didn’t meet your expectations. We’ll be sure to pass your feedback on to our team. If you have any other concerns, please reach out to our Customer Service team at hello@orilondon.com, and we’ll be happy to help.

Best,
ORI CS Team

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