ORI London Reviews 

2,181
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 703 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic variety of vibrant colors, stylish patterns, and durable, well-made materials that make these bags exceptionally practical and comfortable for daily commutes, school, and travel. Consumers also appreciate the straightforward online shopping interface, thoughtful pocket organization, and surprisingly fast shipping services provided by the team. However, some people mentioned that their orders experienced unexpected delivery delays, tracking complications, or long waiting times. A few reviewers were dissatisfied with missing packages, sizing discrepancies compared to website specifications, and slow communication when requesting customer support.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the fantastic color options, durable and... See more

Quality

Reviewers mention positive feedback about quality, frequently highlighting that the products are... See more

Delivery service

People report positive experiences with delivery service, noting that orders consistently arrive quickly and... See more

User experience

Users describe positive interactions with user experience, highlighting how easy it is to navigate the... See more

Order

Customers had positive experiences with order, frequently highlighting the simple online process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the same backpack I have for my coworker who was always admiring it. She is absolutely thrilled! When I emailed to request the 10% discount be added to my account your people were incredibly... See more

Rated 5 out of 5 stars

Quick service. Quality product. I've been looking for a small Gatwick duffle ever since we bought one for my husband in Iceland. The size is perfect for a camera bag and it fits most airlines' p... See more

Rated 5 out of 5 stars

I recently purchased a Bond Pocket Crossbody Bag in Artichoke for a birthday gift. It arrived on time. It's the perfect bag for this teen who loves the color green. Artichoke Green is a beautiful... See more

Rated 5 out of 5 stars

I'm a teacher and I was searching for a new backpack. I went with Ori London because of your values, eco-conscious design, style choices, and price. I ended up ordering two because I couldn't decide.... See more


Company details

  1. Bags and luggage shop
  2. also in
  3. Fashion accessories shop

Written by the company

ORI bags and backpacks are designed to make you smile and live life in color. You can feel confident that the things you entrust your ORI to carry are safe.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.7

All reviews

(2,181)

681 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Extra pockets are an afterthought

I have been wanting an Ori London for over a year now and have finally purchased one. The material is durable and straps are comfortable, however when bag is fill , the top straps are not long enough to hold the bag with. The zippers do not open with ease. I am mostly disappointed in the lack of space for the water bottle holders (I was unable to put a water bottle in it’s intended slot when bag was as packed full) and front zipper pocket. I would opt for buy another bag in the future.

7 August 2026
ORI London logo

Reply from ORI London

Hello Kelly,
Thank you for your review and we appreciate your business. Have you considered that maybe a larger size would work better for you? As for the side pockets, they do fit a slim water bottle only, which can bretough if you have a really large one.
Please reach out to hello@orilondon.com if we can further assist you in picking a better fit.
Best,
ORI CS

Rated 5 out of 5 stars

Fantastic EDC Bag

The Ori backpack is fantastic. It is durable and stylish, comfortable to carry, compartments for easy fast retrieval, and has room for my everyday carry needs.
It is excellent gear.

22 August 2025
Rated 5 out of 5 stars

Great website

Great website. Easy to narrow the search to what is most relevant to the shopper. Since some backpacks come in Small, Medium, Large, I suggest some comparison visuals that help the shopper understand the sizes.

6 August 2026
Rated 5 out of 5 stars

My favorite Traveling Backpack

Excellent company to deal with with bags that travel well and are organized and easy to clean. Excellent quality and love that they are made from recycled materials. Very highly recommend!

5 August 2026
Rated 5 out of 5 stars

I am in love with this backpack

I am in love with this backpack. It is very stylish and functional. I have a long commute and the backpack is easy to carry. The fact that these items come in so many colors is amazing! The quality is great too.

5 August 2026
Rated 5 out of 5 stars

Great for Old and Younger!

My cousin from London gave me this same backpack in blue and I take it everywhere. I bought one in peri purple for my daughter who works full time and has a toddler. She loves the bright color and says it is perfect for those days when she doesn't need a full on "nappy pack". Thank you for a great product!

5 August 2026
Rated 1 out of 5 stars

Never received product

Never received product. No updates about shipping and no response to email inquiry.

5 August 2026
ORI London logo

Reply from ORI London

Hello,
We are so sorry that your item got lost by the shipper. We are sending a new one out for you asap.
Best,
ORI CS

Rated 5 out of 5 stars

The design and fabrics are very nice

The design and fabrics are very nice. The Martini color of the Camden backpack is a medium gray. I couldn’t tell from the website if it would be gray or a deep purple. I like it. I also bought a small Finchley backpack which is great for day to day (it’s not very small).

5 August 2026

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