Banner for Ornate Home Furniture and Mattress
Ornate Home Furniture and Mattress logo
Visit website

Ornate Home Furniture and Mattress Reviews 253

•
TrustScore 4 out of 5

4.2

Home Furniture Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting that representatives are knowledgeable, attentive, and patient in answering questions and assisting with orders. The ordering process is frequently described as easy and efficient, with many customers appreciating the quick responses and smooth experience. However, some people were dissatisfied with aspects of the product and delivery. Specific issues mentioned include receiving damaged or used items, products not matching online descriptions, and significant delays in receiving orders. Some customers also experienced problems with delivery, such as items being sent to the wrong address, late deliveries, or unhelpful delivery personnel.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. While some customers praise the high quality, durability,... See more

Order

Consumers find order experiences to be ambiguous. While many praise the easy ordering process, great prices,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness,... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers found the delivery process... See more

Based on these reviews

Rated 4 out of 5 stars

The company should have given me a heads up that it had to come from the manufacturer to them. I couldn't figure out why it was taking so long. I DO appreciate that they had the gentleman put it into... See more

Rated 5 out of 5 stars

Jeremy helped us purchase our new couch and he was excellent. He was very patient with alllllll my questions since I’m extremely picky with large purchases. Their prices were so much lower than Ashley... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Özi and Barrath. Their customer service was 100% professional, friendly, and attentive from start to finish. They took the time to answer all my questions and made s... See more

Rated 5 out of 5 stars

Got the exact same couch as my local supplier and even with freight charges from Ornate I save $500. Very pleased and legit company. They communicated well about delivery and were on time. I will buy... See more

Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Living room shop
  4. Mattress Shop
  5. Outdoor furniture shop
  6. Sofa store

About Ornate Home Furniture and Mattress

Written by the company

About Ornate Home Furniture and Mattress

Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience.

Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast.

Brands & Selection

Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections.

  • Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview
  • Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster
Flexible Pay-Over-Time
Furnish your dream home today—pay over time. No hidden fees. No surprises.
Real-Time Order Monitoring
Track every step with confidence—from checkout to delivery.
Talk to Real Furniture Experts ⭐
Get personal, no-pressure help from our design team—tailored to your needs.

From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.

The Ornate Home Promise

Written by the company

Real Experts. Reliable Delivery. Fair Prices.
At Ornate Home, we make furnishing your home simple and stress-free. Since 2021, thousands of customers across the U.S. have trusted us for quality furniture, transparent pricing, and dependable nationwide delivery. With our primary showroom in Santa Ana, CA and distribution centers across the country, we deliver coast to coast — including white-glove options. You’ll also work with real furniture and design experts who provide personalized, no-pressure guidance every step of the way. Flexible pay-over-time options, real-time order tracking, and a curated selection from 50+ trusted brands mean you can shop with confidence — and without surprises.

Contact info

4.2

Great

TrustScore 4 out of 5

253 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 46% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The whole process was easy

The whole process was easy. The company is very communicative from start to end. Delivery service was exceptional and the furniture is better than we could've imagined.

11 March 2026
Rated 4 out of 5 stars

Good ordering process but I can't track the order

Good ordering process and prompt confirmation. At this point I can't see the tracking progress because when I enter the order number and last name I keep getting an error message. Hopefully all is good with my order. Delivery is not for another week or more.

9 April 2026
Rated 5 out of 5 stars

Great experience

Great experience , great prices excellent customer service Anne , was vey helpful and detailed she is awesome

9 April 2026
Rated 2 out of 5 stars

Still haven't received my item but…

Still haven't received my item but getting tons of emails about reviewing the company and the products.

Ornate home had fair prices, so I have 2 stars, but ordered over a month ago and still can't get a clear answer on when will be shipped or delivered.

All they do is blame the shipping company and tell me to be patient

7 March 2026
Rated 5 out of 5 stars

Got the exact same couch as my local…

Got the exact same couch as my local supplier and even with freight charges from Ornate I save $500. Very pleased and legit company. They communicated well about delivery and were on time. I will buy from them again.

6 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look