Ørskov Copenhagen Reviews 115

I am very happy with Orskov's products — the quality, design, and craftsmanship are excellent.

Initially, I tried to place an order through the official website. However, after completing the purchase, I discovered that shipping costs would be charged separately, and since I was ordering from outside the EU, the delivery fee turned out to be even more expensive than the product itself.

Naturally, I decided to cancel the order. What impressed me the most was the outstanding customer service. The team handled the cancellation professionally and refunded my purchase without any issues. On top of that, Maria from customer support went the extra mile and provided me with the contact details of an official local reseller where I was able to purchase the same products at a much better overall price.

The products are fantastic, and the customer service was even better. A special thank you to Maria for her kindness, professionalism, and willingness to help. It turned what could have been a disappointing experience into a very positive one.

No tracking link, no delivery, no answers.

I bought a log barrel last November. It arrived with a defect. Customer service offered a 50% discount on the price I paid for the barrel. Or I could send it back. I chose the keep the item and get the discount. I was refunded of 50% on the price without VAT which of course is NOT the price I paid as the end customer. I have been emailing them since November as this is dishonest from the company as they never mentioned this. They only respond after long delays or after being chased again and again. I had to call them to just get an answer to my last email. It has now been 2 months and I haven't been able to get an honest answer from them or to get the full 50% refund on what the price I paid. It was completely misleading as their 50% discount is not a 50% for the customer. This is outrageous. After this experience I definitely would not recommend the company.

I bought a log barrel last November. It arrived with a defect. Customer service offered a 50% discount on the price I paid for the barrel. Or I could send it back. I chose the keep the item and get the discount. I was refunded of 50% on the price without VAT which of course is NOT the price I paid as the end customer. I have been emailing them since November as this is dishonest from the company as they never mentioned this. They only respond after long delays or after being chased again and again. I had to call them to just get an answer to my last email. It has now been 2 months and I haven't been able to get an honest answer from them or to get the full 50% refund on what the price I paid. It was completely misleading as their 50% discount is not a 50% for the customer. This is outrageous. I definitely would not recommend the company.

lovely products, fair prices. thank you

It’s been more than one week the parcel is still in Belgium. No tracking available, what is it doing for 7 days in Belgium ?!

Fantastic price quality ratio, very nice products

I’m really happy with the mouse pad I ordered, and the shipping was really fast.

Better than expected - well done THX

Very fast in shipping the products! High quality products, very happy!

Perfect Service

Customer service was outstanding, and shipping was timely. Thank you for your support.

The placemats are described as “genuine handcrafted leather”. But they look like plastic. No leather structure whatsoever.
I could have bought plastic placemats for a fraction of the price. Disappointing.

Great Service and beautiful products.

I saw your glasses in a restaurant in Berlin and I fell in love. I immediately searched for the site.
Easy purchase online, good parcel tracking and nice surprise receiving a very elegant and well-done book with all your products.