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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product for its quality, comfort, and effectiveness in providing reliable protection. Many people highlight how the product has significantly improved their confidence and daily lives, allowing them to engage in activities without worry. The customer service is also frequently commended for being excellent, polite, efficient, and responsive. However, some customers experienced issues with the ordering and delivery process, noting that shipments occasionally took longer than anticipated. A few other people also felt that the sizing was inconsistent or that the product's design, such as the waistband or absorbent pad, could be improved. There were also mentions of dissatisfaction regarding the company's return policy, particularly when customers found the product uncomfortable or the sizing incorrect after opening a single item.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the comfort,... See more

Quality

Clients share positive opinions on quality, with many praising the product's comfort, absorbency, and overall... See more

Order

People report ambiguous experiences with order. While some customers praise quick delivery and express... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers experienced fast and easy... See more

Customer service

Customers generally report positive experiences with customer service, highlighting efficient, courteous, and... See more

Based on these reviews

Rated 4 out of 5 stars

The two main issues, after surgery, radiotherapy and chemotherapy, it is difficult to control bladder leaks. As I live in Spain, in the summer I can dry my pants in about two days but don’t often use... See more

Rated 4 out of 5 stars

Good fit comfortable price a bit high but better than Pads or nappies so worth paying Waist band folds absorption pad falls out no way to secure it But have released a new version with improveme... See more

Company replied

Rated 4 out of 5 stars

The boxers are a great fit and absorbs well however I still suffer from leaks outside the area that is protected. Hard to explain but I believe that the total leg area also needs to have some absorbin... See more


Company details

  1. Underwear shop

Written by the company

Orykas is a men’s underwear brand specially designed for those experiencing light to moderate urinary leakage. Our mission is to provide discreet, comfortable, and high-performing solutions — without compromising on style or dignity. We use high-tech, Oeko-Tex® certified bamboo fabric that is ultra-absorbent, breathable, and gentle on the skin. Each boxer is engineered to absorb up to 300 ml of liquid, offering day-long protection and peace of mind. Worn and trusted by over 23,000 men, Orykas is redefining what comfort and confidence mean for men facing bladder leakage. We currently serve customers across France, Germany, the United Kingdom, Ireland, the United States, and Australia, through dedicated e-commerce platforms.


Contact info

4.0

Great

TrustScore 4 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No items were ever received

I have not received my briefs that i ordered a month ago. Had some initial communication but that has stopped. I am going to ask for a full refund today.
A product that may have helped me on a daily basis, guess ill never know. DO NOT BUY FROM THIS COMPANY.

8 August 2025
Unprompted review
Orykas logo

Reply from Orykas

Hello Jeff

I cannot see any messages (email or chat) from you. My apologies if I have missed them.

I have just sent you an email regarding your order.

Thank you
Alice

Rated 2 out of 5 stars

Ordered 6 pairs 8xl

Updated 28/8/25

Ordered 6 pairs 8xl. Took nearly a month to arrive. On opening I found that all 6 were XL size only. I emailed last Friday, 1 August. I’ve heard nothing. I’ve sent reminders. I’ve checked my order, definitely 8xl.

Now received the correct 8xl size. Nice material, appear well constructed. But it’s taken an extra month. Plus the sizing doesn’t run true. These aren’t 8xl. They’re nearer 6xl and unwearable.

Product is potentially good. Customer service is poor. My e-mails didn’t get through. Issue with their system, they say. Deliberate and by design, I suspect.

Don’t buy!

7 August 2025
Unprompted review
Orykas logo

Reply from Orykas

Hello John

I have searched in our messaging system and have no trace of emails or reminders from you.

I have sent you an email regarding your request.

Regards
Alice

Rated 5 out of 5 stars

Comfort & Confidence

These are very comfortable and feel like normal briefs.
Best thing is feeling confident to venture out.

5 August 2025
Unprompted review
Orykas logo

Reply from Orykas

Thank you so much for your kind review Tim.

We’re absolutely delighted to hear that you’re feeling both comfortable and confident — that’s exactly what we aim for. Knowing that our briefs help you feel at ease while out and about truly means the world to us.

Thanks again for your trust and support!
Warm regards,
Alice
Customer Service

Rated 5 out of 5 stars

A Reliable Product That Gives Total Confidence!

I heard a lot about Orykas and thought I would give them a try and so glad I did! I was extremely pleased with the result as they are very well made and as importantly extremely comfortable. They are also extremely eco-friendly as they use bamboo fabric certified by OEKO-TEX so you know you're doing your bit to help the environment which is so much needed! It really does give you such welcomed confidence knowing that you're well and truly covered if ever you were to get 'caught short' so to speak. The H/O are very helpful, supportive and really responsive to all mails. Go buy some as you will not be disappointed! Malcolm D

18 July 2025
Unprompted review
Orykas logo

Reply from Orykas

Hello Malcolm

Thank you so much for you review, it was a pleasure dealing with such a lovely customer.

Have a lovely day!
Alice
Customer Service

Rated 5 out of 5 stars

I had difficulty accessing the ordering…

I had difficulty accessing the ordering system. Then Alice from Orykas support stepped in and organised it from her office in France to come to dear old Aussie land. They arrived as per the delivery schedule which detailed every step of the way where the goods were located etc.
What excellent service as well as polite, efficient and patient support staff.
The products are already in use and are of great comfort and reassurance to this 85 y.o. having recently undergone 6moght s of hormone treatment and 4 weeks of radiation for prostate cancer, leakage can be an issue.

15 June 2025
Unprompted review
Orykas logo

Reply from Orykas

Hi Francis

Thank you so much for you kind words, it was indeed a little complicated to begin with but with your infinite patience and kindness we succeeded.

Have a lovely day
Alice
Customer Service

Rated 5 out of 5 stars

I had trouble finding a solution for my…

I had trouble finding a solution for my incontience. I tried all types of diapers but found they still leak. I decided to try these based on what they claimed . They were right, they fit comfortably, don't leak and best of all, don't smell. I'm ordering more to save money

28 July 2025
Unprompted review
Orykas logo

Reply from Orykas

Hi Frank

Thank you for taking the time to write a review.

We are happy that our boxer shorts are to your satisfaction, and hope they bring you a new sense of confidence.

Have a lovely day
Alice
Customer Service

Rated 5 out of 5 stars

Great absorbing underwear.

I was pleasantly surprised at the amount of liquid help by the underwear held!! They are comfortable to wear all day or night!! It will definitely cut my budget for buying disposable underwear!!

23 July 2025
Unprompted review
Orykas logo

Reply from Orykas

Hi Robert

Thank you so much for your review.

We are very happy that you feel comfortable day and night and that your budget will be cut.

Have a great day
Alice

Rated 5 out of 5 stars

Who buys just one pair?

When I started looking for a solution, Orykas looked like the best of the best to me. Although a bit pricey, I ordered one pair. When they arrived I knew within a few minutes of opening the package that everything was as they advertised. Within a few minutes of receiving my order, I ordered 6 more pair thinking that the cost didn't matter. When that order arrived last week I realized that if I had a few more pair, my laundry schedule wouldn't change. I scrolled back through my email to my first order and based on the price for one pair, I thought maybe my laundry schedule would be ok with just seven pair. Then I checked my first order of six and realized that the price each for one pair and the price each for six pair was significantly different. Makes sense since the amount of work involved to pick and ship one pair would be the same as picking and shipping six pair. So today I ordered an additional six pair and I am a really happy Customer. The price each for six pair is the same or less than any other product on the market, and the Orykas are far superior in what they do. Thank you Orykas.

28 July 2025
Unprompted review
Orykas logo

Reply from Orykas

Dear Peter

Thank for for taking the time to write such thought out review. We are very happy to count you as one of our happy customers.

Have a lovely day

Alice
Customer Service

Rated 5 out of 5 stars

I have felt drier for the first time in…

I have felt drier for the first time in a long time.
It gives me confidence that I can travel overseas again.

28 July 2025
Unprompted review
Orykas logo

Reply from Orykas

Hi Daniel

Thank you for taking the time to write a review. We are happy that our products have given you the confidence to travel overseas.

Kind regards
Alice
Customer service

Rated 4 out of 5 stars

Very Good Product

There are a few issues shipping takes a while due to being based in France, but USA sites are coming. The waist bands tend to roll and could be better. The little extra pad is not worth the hassle it falls out and can be an embarrassing thing. They do fit tight so order one size larger.

28 July 2025
Unprompted review
Orykas logo

Reply from Orykas

Hello Ed

Thank you for taking the time to write a review.

FYI, we can help you select the size if you have a doubt.

Kind regards
Alice
Customer Service

Rated 5 out of 5 stars

Great quality and really absorbent

The fabric is soft and high quality, and it absorbs way more than I expected. Feels like real underwear, not like those embarrassing adult diapers. I finally feel comfortable and confident again.

27 July 2025
Unprompted review
Orykas logo

Reply from Orykas

Hi

Thank you for your review. We are happy that you feel comfortable and confident again.

Have a nice day
Alice
Customer service

Rated 4 out of 5 stars

Should be good.

The pants were too small, no stretch at all. They didn’t even cover my butt. Just too short. So, make sure you consider your size and maybe go a bit bigger. After talking with support about a replacement for a few weeks of back and forth, I have now been promised a replacement in larger size and they're on their way.

23 July 2025
Unprompted review
Orykas logo

Reply from Orykas

Hi Carl

There appears to have been an email delivery issue, which could explain the radio silence.

I have sent you a private message with all the information regarding your exchange.

Kind regards
Alice
Customer Service

Rated 5 out of 5 stars

While on a plane and can't make it to…

While on a plane and can't make it to the toilet or it is occupied they help out while you wait they are comfortable to wear and soft to seat on great all round

26 July 2025
Unprompted review
Orykas logo

Reply from Orykas

Thank you so much for your feedback!
We’re really glad to hear that our boxers help you stay comfortable and confident, even in tricky situations like being on a plane.
That’s exactly what we designed them for a discreet, reliable, and comfortable solution wherever you are.
Thanks again for your trust!

Customer Support

Rated 1 out of 5 stars

Buyer beware

Nothing good to say about my experience here. First, I purchased three of the briefs and it took an incredibly long time for them to be delivered, probably because they were coming from China or Taiwan or somewhere in that region.
When they arrived, I unpacked them and tried on a pair. They were very snug but I thought they might be okay. They weren't. They squashed my junk in a most uncomfortable way and even apart from that they were just plain uncomfortable.
I tried contacting the company to exchange for a larger size, as they indicate is allowed on the website. Nonsense. They told me that I would need to mail the underwear to someone else in the US who needed that size. If I did that, they would send me a larger size. I was astonished. I've never experienced an online clothing vendor who wouldn't simple exchange for the correct size.
So, the product is uncomfortable, they don't stand behind their promise to make an exchange, and the customer service was horrible. I would never purchase this product again.

23 July 2025
Unprompted review
Orykas logo

Reply from Orykas

Dear Glen

Thank you for taking the time to share your feedback.

As mentioned during our exchange yesterday, we are doing our best to reduce our environmental impact by minimising unnecessary shipping. For this reason, when possible, we arrange for customers to forward unwanted items directly to others nearby rather than having them return to our warehouse and be sent out again. M
any of our customers appreciate this initiative and are happy to support this effort toward reducing our carbon footprint.

Regarding customer service, we strive to provide a human, personal experience — not an automated one. I responded to your messages promptly and clearly yesterday, and I truly regret that your experience with us did not reflect the standards we aim for.

Kind regards
Alice
Customer Service

Rated 3 out of 5 stars

Not up to price and expectations.

Pro. Very comfortable.
Con. Overpriced. Leaked through at just over 100ml. Take forever to dry.

22 July 2025
Unprompted review
Orykas logo

Reply from Orykas

Thank you for your honest feedback.
We’re glad to hear you found the boxers comfortable, but we’re sorry they didn’t fully meet your expectations regarding absorbency and drying time.
Our current model is designed to hold up to 300ml, so if you experienced leaks at just over 100ml, there may have been an issue with the product — feel free to contact our customer support so we can look into it for you.
We truly appreciate you taking the time to share your experience, as it helps us improve.
We’re also about to launch a new version of our boxers with even higher absorbency and, most importantly, much faster absorption speed to prevent any risk of leakage or overflow.

The Orykas team

Rated 1 out of 5 stars

Received order or three boxers with…

Received order or three boxers with gifts. On first use leaked within 30 minutes through fabric and out of sides. Useless to me but only receiving response of we can change unused items . I don’t want to change I want a r3fund as they do not meet the promise of the advertisement. No phone line I am expecting a protracted effort to get my money back

21 July 2025
Unprompted review
Orykas logo

Reply from Orykas

Hello Susan

Thank you for your message. I don’t have any communication under your name, but I do see an order with the same surname and a different first name — so I just need to confirm your identity before moving forward.

As with most companies, we’re unable to accept returns of worn incontinence underwear for hygiene reasons. That said, we’re always happy to refund or exchange unworn items.

If you requested a return under another name or email, could you kindly confirm? I’m sure we can resolve this quickly together.

Kind regards,
Alice

Rated 5 out of 5 stars

Oryka pants

The Oryka pants are well designed and comfortable to wear

20 July 2025
Unprompted review
Orykas logo

Reply from Orykas

Thank you so much for your kind words!
We’re really glad to hear that you find the Orykas well designed and comfortable to wear — that’s exactly what we aim for.

Thanks again for your support, and feel free to reach out anytime if you have any questions or feedback.

Warm regards,
Orykas Team

Rated 1 out of 5 stars

We placed an order on June 19th and…

We placed an order on June 19th and have
not heard a reply when it will be shipped out.
The order number is #4279
Just wondering why it is taking so long.

Thanks
Pastor Larry Moss

14 July 2025
Unprompted review
Orykas logo

Reply from Orykas

Hello Larry

Your order has been dispatched. For confidentiality reasons, I will contact you directly in private with all the relevant information.

Kind regards
Alice, the Orykas Team

Rated 5 out of 5 stars

Great communication

Delivery took a bit longer than anticipated, but Alice in the office sorted everything out only because of a big influx of orders. Lovely company to deal with. The pants look of very good quality. Have not tried them yet.

11 July 2025
Unprompted review
Orykas logo

Reply from Orykas

Thank you so much for your kind review and for your patience while we caught up with the influx of orders. We truly appreciate your support and are glad to hear you’re happy with the quality of the product. We hope the boxers meet your expectations once you try them on!

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