osmaps.com Reviews 348

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 316 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, highlighting their excellence and suitability for various activities like walking and cycling. Many people also appreciate the efficient ordering process and the prompt, well-packaged delivery of their items. The flexibility of the online system and the option for waterproof maps are also frequently mentioned as positive aspects. However, some customers also noted that the website can be difficult to navigate, especially when trying to find specific products or locations. A few other people also felt that delivery services, particularly with certain carriers, were slow or resulted in lost orders. There were also occasional mentions of small inaccuracies in maps or issues with book images not matching the delivered edition.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and efficient... See more

Product

Reviewers mention positive feedback about product, highlighting its excellent quality and finish. Customers... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and efficient.... See more

Website

Customers had ambiguous experiences with the website, with some reviewers finding it easy to navigate and use... See more

User experience

People report ambiguous experiences with user experience, with many finding the website easy to navigate,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very efficient and competant. The flexibility of this online system gives a new dimension to those of us who still prefer a paperwork map over tech. Top marks. It has certainly sorted out the dificul... See more

Company replied

Rated 5 out of 5 stars

Map was delivered on time, well packaged and its usual excellent quality. I downloaded it onto my app, unfortunately when I was planning my route when camping, the newly added one disappeared of my ap... See more

Company replied

Rated 5 out of 5 stars

Bought 2 paper maps. Website isn't the easiest to navigate when you know what you want, but don't let that put you off. Delivery was quick and trouble free (despite being evri). OS maps are excellent.... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website. Easy to purchase, and very quick delivery...what's not to like! Purchased our first ever laminated map so wasn't sure what to expect, but it's great it folds just like a pa... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

348 reviews

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Rated 5 out of 5 stars

Easy to use web

Easy to use web. Order process easy to use., Delivery very prompt. Easy download.

1 June 2026
osmaps.com logo

Reply from osmaps.com

We're so glad you found our website and ordering process easy to use, and appreciated the prompt delivery. Thank you for your kind words!

Rated 5 out of 5 stars

Needed a new map as mine was old

Needed a new map as mine was old, and the world has changed since then..... I bought one from this company and it is absolutely beautiful. It's a good big size so you can enjoy exploring. It arrived wrapped in tissue paper in a solid tube so was undamaged. Would highly recommend, if like me, your geography is dreadful!

1 June 2026
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Reply from osmaps.com

We appreciate you taking the time to leave us an excellent review. Your feedback helps us to continue working hard to meet and exceed expectations.
We are delighted that you have chosen to shop with us and wish you a lovely day.

Rated 5 out of 5 stars

Slightly tricky to add maps to the…

Slightly tricky to add maps to the shopping basket, but welcome discount for multi buys, then swift delivery. Maps high quality as always.

2 June 2026
osmaps.com logo

Reply from osmaps.com

We're happy to hear you enjoyed the quality of our maps and the swift delivery. We appreciate your feedback regarding the shopping basket experience.
Thank you for choosing us and we wish you a lovely day!

Rated 5 out of 5 stars

Easy to order and delivered quickly

Easy to order and delivered quickly. Nothing beats an OS map.

9 June 2026
osmaps.com logo

Reply from osmaps.com

Thank you so much for taking the time to share your experience with us. We are delighted to hear that your map arrived quickly We appreciate that you have chosen to shop with us and wish you a lovely day.

Rated 5 out of 5 stars

Prompt delivery

9 June 2026
osmaps.com logo

Reply from osmaps.com

We appreciate you taking the time to leave us an excellent review and hope that you enjoy using your new guidebook.
Thank you for choosing us and we wish you a lovely day!

Rated 4 out of 5 stars

Reliable.

Reliable.

Fast delivery.

9 June 2026
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Reply from osmaps.com

We love to hear positive feedback and take pride in knowing that we are delivering great customer service. We hope you enjoy using your new puzzle book.
Thank you for choosing to shop with us and we wish you a lovely day.

Rated 5 out of 5 stars

Love the maps and love the walking…

Love the maps and love the walking guides. Delivery was as it said on the tin.

9 June 2026
osmaps.com logo

Reply from osmaps.com

Hello Bill, We appreciate you taking the time to leave us an excellent review and we're so happy you love the maps and walking guides!
We are delighted that you have chosen to shop with us and wish you a lovely day

Rated 5 out of 5 stars

Rapid delivery

Rapid delivery, well-packed. Good price, especially with the freebies.

2 June 2026
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Reply from osmaps.com

We're so glad you enjoyed our rapid delivery and good prices, especially with the freebies! Thank you for your kind words.

Rated 2 out of 5 stars

Paid for guaranteed next day delivery…

Paid for guaranteed next day delivery and it arrived following day when I was not in the house and could not leave elsewhere so eventually delivered 2 days after proposed delivery date

9 June 2026
osmaps.com logo

Reply from osmaps.com

We are sorry to hear that your guaranteed next-day delivery was delayed.
We would like to follow this up with you so will be in contact shortly.
Thanks, and have a good rest of your day.

Rated 5 out of 5 stars

Efficient order fulfillment

Great book. Shipped quickly

9 June 2026
osmaps.com logo

Reply from osmaps.com

We appreciate you taking the time to leave us an excellent review and hope you enjoy using your new guidebook.
Thank you for choosing us and we wish you a lovely day!

Rated 5 out of 5 stars

From ordering to landing through…

From ordering to landing through letterbox on my hall floor was a only a couple of days the swiftest delivery I have experiences in years. The Maps are great. I did go with I unweatherproofed, to see quality but I will be buying weatherproofed also. Flawless products, flawless customer service. I give credit where credit is due. Well done. 👏👍👌🏞️🌅🌄

9 June 2026
osmaps.com logo

Reply from osmaps.com

We truly appreciate your continuous support and trust in us. Your excellent review brightens our day and serves as a constant reminder of why we love what we do.
We are delighted that you have chosen to shop with us and wish you a lovely day.

Rated 3 out of 5 stars

Slow delivery

Slow delivery - took over 1 week.

29 May 2026
osmaps.com logo

Reply from osmaps.com

Thank you for your feedback and we are sorry to hear of the slow delivery. We will be in touch shortly regarding this. Thanks again and have a good rest of your day.

Rated 4 out of 5 stars

Beautiful idea and result and quick to…

Beautiful idea and result and quick to deliver. A lovely size map to use and the personalisation makes a really special present.

Only frustration was that you can only have a landscape map and it’s not that intuitive when locking in scale and location.

1 June 2026
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Reply from osmaps.com

We are so happy you found the map to be a beautiful and special gift! We appreciate your feedback regarding the landscape orientation and the scale/location adjustments. We are always working to improve the user experience.

Rated 5 out of 5 stars

Perfect arrived on time

Perfect arrived on time, great all weather map.

8 June 2026
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Reply from osmaps.com

We appreciate you taking the time to leave us an excellent review. We've worked hard on our weatherproof map range and we're so happy that you're satisfied with your purchase.
Thank you for choosing us and we wish you a lovely day!

Rated 1 out of 5 stars

13 years out of date

The map was ordered and delivered promptly. No issues with payment. However, when I tried to use the map it didn't align with the roads that were actually there. I checked, and the map I had been sent was 13 year out of date. An inaccurate map is pretty useless and I expect better from OS. ( It was Explorer 212 )

29 May 2026
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Reply from osmaps.com

We are sorry to hear that you are unhappy with your recent purchase of OS Paper map which is out of date.

We would like to follow this up with you so will be in contact shortly.

Thanks, and have a good rest of your day.

Rated 5 out of 5 stars

map exactly as specified

map exactly as specified. small size making it perfect for hiking. covers exactly the area I need.

8 June 2026
osmaps.com logo

Reply from osmaps.com

Hello John, we appreciate you taking the time to leave us an excellent review. We've worked hard on our custom-made range and we're so happy that you're satisfied with your purchase which covers the exact area you needed.
Thank you for choosing us and we wish you a lovely day!

Rated 5 out of 5 stars

Excellent

Selection in the store was up to date, unlike some for sale in online market places which were years out of date. Map arrived ahead of promised date and in pristine condition.

1 June 2026
osmaps.com logo

Reply from osmaps.com

We're so glad to hear you found our selection up-to-date and that your map arrived early and in perfect condition. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great products & customer service

Great products & customer service! Had to return something faultless process.

1 June 2026
osmaps.com logo

Reply from osmaps.com

We're so glad you had a positive experience with our map products and customer service, and that your return was faultless.
Thank you for choosing us and we wish you a lovely day!

Rated 5 out of 5 stars

Simple to follow process to order maps

Simple to follow process to order maps. Fast and efficient delivery.

1 June 2026
osmaps.com logo

Reply from osmaps.com

Hello Andy, we love to hear positive feedback and take pride in knowing that we are delivering great customer service.
Thank you for choosing us and we wish you a lovely day!

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