Osprey Europe Reviews 

Sara resolved my issue straight away, clearly showing how to access the luggage label holder in the Osprey 65 transporter duffel. I had previously tried Copilot which gave me the wrong answer.

The information about sizing for a unisex one size backpack were lacking on the Osprey website but Sara in customer service were very nice and helped me!

I had questions about the California Prop 65 warning on an Osprey product, and Sara took the time to give a very thorough and easy-to-understand explanation. She answered everything clearly and helped put my concerns to rest.
Really appreciate the detailed response and transparency. Thank you, Sara!

Sara has been very helpful, advising me on specific topics and giving me options for what I needed. It has been a very rewarding experience dealing with her. I am very grateful.

Great customer service from Sara. Solved my query quickly and was very friendly. 🙏🏻😊

It took a while to get an answer - so long that my parcel was sent back, which was a bit of a bummer. Return process was smoothe, but becase of the long wait time for CS tickets it delayed my order with 10 days. My advise, hire more CS agents - Sara was brilliantly helpful. Thank you.

Sara was extremely helpful in resolving a shipping delay. Always very professional and courteous and took initiative in proactively resolving my issue. Thanks!

Backpacks were sent very promptly. I changed one of them (too small). That process also went smoothly and Sara was helpful in providing timely advice and updates about the refund,

I bought an Osprey bag for around €400, only for an airline to break the handle. Their so-called “lifetime guarantee”? Absolute nonsense. To get it repaired, I’d have to ship the entire bag from Paris to Amsterdam at my own expense—just so they can “inspect” it. Never mind that I already removed the broken handle myself and only need the replacement part. But no, they refuse to send it. Their policy is all about creating so many hurdles that you’ll eventually give up, leaving you with a broken bag and them with zero cost.
This is the textbook definition of a fake warranty. It’s designed to sound impressive but is practically useless. Save your money and your trust—Osprey’s guarantee isn’t worth the paper it’s (not) printed on.

Great customer support ! I was attended by Sara and she was super helpful and efficient supporting my request. And of course, great quality products !

I ordered a pack that arrived with missing items.

I emailed customer service and received a reply weeks later asking for pictures of the missing items. (how can i take a picture of somethingthat isnt there?)

They then asked for a picture of what i did receive.

Another few weeks latert they replied saying the missing item are not inlcuded in the pack and im trying to use it not as they intended.

I pointed oiut that on their webite the items ARE included in the pack and i am trying to use the pack correclty.

Im still waiting on a reply, but seems impossible to get hold of their customer service.

I wont be using Osprey in the future.

Great customer service when a problem with my bladder arose (small pin hole leak in the body). Sara from customer services was a great help - thank you!

A big thank you to Sara at Osprey who sorted out a problem I had with a transaction.
Sara was quick, efficient and very personable, thank you

I ordered a product by mistake from Osprey. I tried to cancel it but the delivery was so quick it was with me at 8am the next day. I contacted the customer service team and explained the problem. Sara helped me out and kindly refunded the order even though it was my mistake. Great customer service and the child carrier we have is brilliant as well.

There was a problem with my order, it became stuck in the system, which can happen anywhere occasionally. I emailed through to see what was happening and Sara from the customer care team responded quickly and got everything sorted out. Straight to the point and polite, she was honestly great.

Top customer service, well done 😊

It took some days waiting after my online question for advice, but then I did get solid and good advice.

I wanted to buy a rucksack with 10% off, however the delivery was added on afterwards making the saving around £1.50 rather than £7.50. I contacted Osprey and Sara was so helpful. She gave me a complimentary discount for my inconvenience! So I was able to purchase the rucksack. It was an excellent service.

Outstanding customer service by a company that make great bags. Aftercare is second to none, with Sara in particular deserving a mention for her help.

In my opinion it's always worth paying a little extra for a better product when a company stands behind them like Osprey do!

Lately I wasn't sure about which size to choose for a specific Osprey backpack. So I asked Osprey by email. The reply by email from Sara was very kind, detailed and helpful. Thanks a lot for this.

Although my packages was not delivered at my place and I had no idea where it was, Sara really helped finding it and coming up with a solution.
She was very kind and respectful.
Thank you!