O Sullivans On Line Pharmacy Reviews 50

TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered 68 euros worth of toiletries, (payment was taken from my account immediately) but 5 days later I was informed that half of my order could not be supplied. I was offered a total refund whic... See more

Rated 5 out of 5 stars

I bought some gifts for my mum for her birthday and Sullivan's were amazing to deal with. They had the items delivered the very next day and they had even prepared a small hamper which the items I had... See more

Company replied

Rated 5 out of 5 stars

I contacted o Sullivan pharmacy looking for a cream I really love They responded within 24 hours provided the product beautifully packed Amazing service Thank you Hannah mc Kenna 💯 percent s... See more

Rated 1 out of 5 stars

Ordered on the 2nd of February, prescription still not here now the 9th, far from next day delivery. Actually received this spam email asking for a review of the service before the service was even co... See more

Company details

  1. Online Pharmacy

Written by the company

O’Sullivans On Line Pharmacy store is now closed. Thank you to all our valuable loyal customers for shopping with us.


Contact info

2.9

Average

TrustScore 3 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Five star is good but my review only gives one star

I ordered 68 euros worth of toiletries, (payment was taken from my account immediately) but 5 days later I was informed that half of my order could not be supplied. I was offered a total refund which I accepted and I was then informed that it would not show up in my account for up to ten, yes ten days. This was unacceptable in a number of ways. Firstly, why accept payment for something that cannot be supplied. Secondly, I am not aware of any bank account (even in Cork) that does not allow immediate payment into another bank account. To market your company as a trusted one for online transactions there are two things that your customers should expect. They are to despatch items within 48 hours and inform the customer that you have done so, and also to be honest with your customers hard earned cash. You should only take payment when you have items in stock and ready for despatch and when you make a mistake refund payment without delay.

21 March 2026
Unprompted review
Rated 1 out of 5 stars

Stop thinking twice

Tonight, I called this chemist, and believe me when I say that when I call here, I know I'm going to be asked 100 questions. But sure, anything to make them feel important. Anyhow, I called tonight 4 Asian guys, and the pharmacist was a Nigerian lad, but sure look thats OK. The security guard, a small young lad, came forward to serve me with 3 other members of staff behind the counter just looking on. I remarked that Security also served as he added that I'm helping. With the PSA ( SECURITY LICENSE), I didn't know that they have medical training, and with gdpr behind the counter, it is not the place for him with all the other FREE staff standing around.. oh well, here goes. I said I'd like a cream for hemorrhoids please he goes what I repeated it and looked at me with a blank wtf look on his face. I said, "Go asked the pharmacist." So he did both him and they pharmacist looked at each other like what!! the security guy, the young lad then over the counter from where the drugs are dispensed, shouts, is it for work ... what i said is it for work. I said, "What with the look on my face PRIVATE PROBLEM AS IN HELLO EVERYONE in the chemist is listening. The Nigerian lad came from around the counter and asked me what i needed. He's the chemist, so I said hemorrhoid cream. i swear to god he had no clue. I actually had to explain what it was.... imagine he is despencing DRUGS to serious cases but had no clue about pain in the hole cream not acceptable for a chemist no matter how irish staff dont want to work on a Sunday night. I am going forward with this as this late chemist is very important to people in the region and with this kind of incompetence who knows what will happen. It this is a late night chemist a person who speaks perfect ENGLISH to serve the customer who keeps that business in actual business should hold us CUSTOMERS safe as if this staff has no clue about cream for the bum how the hell can they give medicine for heart or any other serious conditions. Im not happy and I'm sick to death of this shop chemist or what ever it is treating us like poo....

4 August 2025
Unprompted review
Rated 5 out of 5 stars

This is my go-to pharmacy

This is my go-to pharmacy. I was there today, and staff member Kayleigh was very helpful. The pharmacist Laurea is SO good- she is kind, patient and knowledgeable. I would recommend O'Sullivan's in O'Connell Street, Limerick very highly.

8 May 2025
Unprompted review
Rated 1 out of 5 stars

i strongly advise stay clear of…

i strongly advise stay clear of Sullivan's late night pharmacy limerick on liddy street they use to be fast and nice but lately with the DEI hire they haven't a clue what there doing last night month i rang in for my prescription i still had to wait 2 days and still didn't have it ready when i went in and today was same thing i rang it in yesterday i was kept 30 mins then missed my bus cos o had to go back they never packed one of my items never again will i step foot in that pharmacy

27 February 2025
Unprompted review
Rated 5 out of 5 stars

I contacted o Sullivan pharmacy looking…

I contacted o Sullivan pharmacy looking for a cream I really love
They responded within 24 hours provided the product beautifully packed
Amazing service
Thank you Hannah mc Kenna 💯 percent service
Thank you
Highly recommend 👌

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent range of stock

Excellent range of stock, staff so helpful, particularly the girls in the cosmetic counter delighted with my new products .

14 July 2023
Unprompted review
O Sullivans On Line Pharmacy logo

Reply from O Sullivans On Line Pharmacy

Thank you for your Kind review

Rated 5 out of 5 stars

Very helpful, knowledgeable staff

Excellent pharmacy. The staff are all very well informed and friendly. If you are new to the area, just visiting or looking to change pharmacy, I would have no hesitation in recommending them.

8 August 2023
Unprompted review
O Sullivans On Line Pharmacy logo

Reply from O Sullivans On Line Pharmacy

Thank you for recommending our pharmacy and your kind review Maeve

Rated 5 out of 5 stars

Top Class Service

Staff are very professional and helpful.. have been getting my prescription here for years and wouldn’t recommend anywhere else in Ennis

18 August 2023
Unprompted review
O Sullivans On Line Pharmacy logo

Reply from O Sullivans On Line Pharmacy

Thank you Adam We look forward to seeing you soon, Best wishes from all at O'Sullivans Pharmacy

Rated 5 out of 5 stars

Best pharmacy in Ennis

Best pharmacy in Ennis, would highly recommend….all the girls are really helpful & so knowledgeable in their areas.

2 August 2023
Unprompted review
O Sullivans On Line Pharmacy logo

Reply from O Sullivans On Line Pharmacy

Thank you Mairead for your Kind review

Rated 5 out of 5 stars

Timely delivery

Timely delivery. Very happy

6 July 2023
Unprompted review
O Sullivans On Line Pharmacy logo

Reply from O Sullivans On Line Pharmacy

Delighted to hear that Jamie

Rated 5 out of 5 stars

Excellent service

Excellent service. My order arrived on time and beautifully presented in a hamper box. Love the few additional free samples and the packaging, makes the whole gift look fab

16 August 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look