I ordered the Komi nendoroid about a year ago and never received it. Now I have no way of filing for the money back because the website is offline.
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See what reviewers are saying
Cannot login to my account + no updates regarding my pre-order. Never buying here again, how do you even mess up your user database? Hope I will receive what I paid for otherwise a lawsuit wou... See more
Fair and Square. They are dealers and they deliver. It can take a big while but then it happens to be an overrun article the producer had problems to come up with. They dont tell you stories about g... See more
Dont preorder here you will probably get scammed out of your money for a year. They: Dont respond to emails. Dont follow Dutch consumer laws. Has barely functional customer support. And deliver... See more
Company details
Information provided by various external sources
Otaku Square is Europe's webshop for anything anime, manga and other Japanese pop-culture!
Contact info
Marsdiep 16A, 8321MC, Urk, Netherlands
- +31850013955
- service@otakusquare.com
- otakusquare.com
As always great service
As always great service. Well packaged to prevent damage to the item packaging. Delayed at customs however this is not the fault of the shipper.
13 September 2020
Unprompted review
I found everything to be top notch.
13 September 2020
Unprompted review
Very Good!
Delivered on time and with no damage to the product.
Absolutely no complaints from me.
11 September 2020
Unprompted review
Great Packaging
Shoutout to Otaku Square for great packaging: the outer box I received was quite beat up, there was even a shoe print on it, the inner box and the figure inside was fine though thanks to said packaging.
Thank you
9 September 2020
Unprompted review
Figure came unharmed
The shipment toke longer than expected, but that is expected during a pandemic. My package came with a hole in the side, probably because my local post service likes to be kind to my packages. However, despite the hole on the side of the box, the figure came unharmed (AWESOME!). Thankful for the kind packaging of this company as the figure was expensive.
9 September 2020
Unprompted review
Legit item and comes in good condition.
I bought a Rias figurine shipping to the US. It's legit and the item came in perfect condition within 2-3 weeks, although the packaging box was kind of beat up from shipping, the tight packaging inside prevent any damage to the item. Overall, I am very satisfied with Otaku Square and I am willing to shop from them again in the future. The communication took longer than 48 hours but I don't mind since they got back to my questions a few days later.
5 September 2020
Unprompted review
Very satisfied
Package arrived in perfect conditions, box and figure were in perfect conditions as well. Lot of waiting time due to the Covid-19. Will surely buy from this site again.
1 September 2020
Unprompted review
Ereshkigal 🖤
Got a little worried due to be an overseas shipment but Ere came here in perfect condition. Her box was undamaged and everything was unscathed.
1 September 2020
Unprompted review
Very good service!
I live in the U.S. and I recieved my figure rather quickly and was able to track my order easily. I got it today with no damage done to the box or the figure itself. Will be purchasing more from Otaku Square!
26 August 2020
Unprompted review
Thank you for follow-up!
There is a hiccup during my shopping experiences but received an excellent follow-up at the end and that's it - there's always someone there to follow-up with you when problems occur at the end. I am confident to recommend this seller. No worry guys. I'm happy with the purchase after all!
26 August 2020
Unprompted review
Reply from Otaku Square
Hello Winson,
We are sorry to hear that you have not received a response from us yet.
I will be reaching out to you soon through e-mail, and hope that we can resolve any issues you may have with your order.
Again our apologies for this inconvenience.
--------------------------------------------------------------------
Update 27-08-2020:
We have come to a resolution with the customer.
Fast
Package arrived in excellent condition! Very fast shipping as well for a preorder!
25 August 2020
Unprompted review
A nice alternative for ordering figures within Europe
The order arrived well packaged and undamaged to my door. A bit later than the original ETA (but that's understandably due to Covid19). Would order again.
25 August 2020
Unprompted review
Good packing
Good packing, shipping box was beat up bad in transit but figure came in perfect condition due to good packing. Deducting 1 star because I was never sent a tracking # via email so it was a surprise when it came since I didn't even know it had shipped.
24 August 2020
Unprompted review
Order arrived on time
Order arrived on time, very well packed so no risk of damage to the product. I recommend this website for figurines (also no custom taxes in Europe).
23 August 2020
Unprompted review
Got the figure fairly quickly from them…
Got the figure fairly quickly from them shipping was very quick. Although the figure base has a minor imperfection with 1 of the pegs being to long so the base wables.
21 August 2020
Unprompted review
Packaging of the figure was really…
Packaging of the figure was really good, the best I have seen so far, not scared about getting a damaged figure. I think they could improve on their communication, got a mail the figure was delayed(Preorder) from April/May to November and then got a mail it was on it's way to me in August. It's not bad but could have been better.
19 August 2020
Unprompted review
Reply from Otaku Square
Hello,
Thank you for your review! We are happy to hear that you are satisfied with our packaging standards.
As for the delay, unfortunately it is currently hard to make a good estimation on when a figure will arrive in our warehouse. This means that we currently stick to the safe side and are very generous in adding some margin for error in our estimations. After all, it's better to receive something early than late.
We do hope to improve our estimation once the situation becomes more predictable, and hope to be at your service again in the future!
Best regards,
Otaku Square
2nd Figure and more will be ordered.
This is the second figure I ordered and it was delivered earlier then expected, quick and well packedged. Very happy and will order more from OtakuSquare in the future
13 August 2020
Unprompted review
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