OTO Reviews 141

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

It worked fine for the first season, then the unit wouldn't charge (no red led light). Oto sent a new one, it worked fine for the second season. It again wouldn't charge for the third season (no red... See more

Rated 3 out of 5 stars

I found OTO to be a mixed bag. The Sleep Drops relaxed me to an extent, but they weren’t a game-changer for a good night’s sleep, even after finishing the bottle. The flavour was pleasant, but I had i... See more

Rated 5 out of 5 stars

The sleep drops that you put under your tongue were excellent, they relaxed and promoted a state of calm just before bedtime. Although more expensive than most, the added flavourings helped for a bett... See more

Rated 2 out of 5 stars

This is definitely a product that is good in theory. I tested my water pressure at the spigot and at the end of the small brass connector and both are sending PSI of 46. I contacted Oto and they are s... See more

Company replied

Company details

  1. Vitamin & Supplements Shop
  2. Sleep Clinic

About OTO

Written by the company



OTO is the UK's leading CBD lifestyle brand with an award-winning range of skincare, wellness and beverage products that are designed to allow people to discover the power of CBD through thoughtful and effective products that easily and enjoyably fit into their daily lives.

Through their unique curation process, they source the highest quality essential oils, scents and flavours from around the globe, blending them with pure CBD. Every step of their design process is taken with care, and uncompromising attention to detail.

OTO's products can be found in some of the most esteemed retail and hospitality venues around the world, from Selfridges to the Mandarin Oriental Hotel.

Some of OTO's best-sellers include, CBD Sleep Drops, which are renowned for their incredible ability to transform the quality of your sleep, and CBD Cocktail Bitters, a world's-first product which allows you to create the finest 'mindful cocktails' wherever you are.

Contact info

3.0

Average

TrustScore 3 out of 5

141 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Love the product so happy with it!

Love the product so happy with it! It’s really helped with my anxiety due to the menopause. Great company to purchase from kept me updated on my order and because it was slightly late due to high demand they gave me 25% off my following order.

3 June 2022
Rated 5 out of 5 stars

Amazing products and superb customer…

Amazing products and superb customer service. My order was slightly delayed by only a day or two and the OTO team sent me some handcream in both full size and handbag size for free plus a £20 discount voucher for my next purchase. Customer service way above and beyond!

1 June 2022
Rated 5 out of 5 stars

Excellent customer service

Ive recently been communicating with Jess at OTO and thank them for their service and correspondence which has been efficient, friendly and overall very helpful - all prior to me trying their products. I feel like they value me as a customer. Thank you for your help.

25 May 2022
Unprompted review
Rated 5 out of 5 stars

Cleansing Jam Exfoliator

What an amazing product. I’ve only been using it for 3 days but I’m already seeing a change in my skin. It’s now glowing! My friends are also commenting on how much better my skin looks. They’ve started using it as well now.

22 May 2022
Unprompted review
Rated 5 out of 5 stars

The sleep drops are a game changer

The sleep drops are a game changer! For having sleep problems for years they have completed worked! Im now having a relaxing and peaceful 8 hours sleep. Brilliant.

15 May 2022
Unprompted review
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Reply from OTO

We're delighted you found them! Thank you for your review

Rated 1 out of 5 stars

Awful customer experience. Amateurish

Awful customer experience. Ordered items. It says next day delivery. Waited 4 days to be sent a message that they had dispatched. 9 days after order. Still no delivery. I had to chase them to find out what the issue was. Really poor customer service. No notification given of any issues. Items now out of stock will not be able to dispatch until 19th which is 17 days after initial order. Which I was notified had actually dispatched. If you go online now it still says next day delivery. Which it won’t be as the items are not in stock. If you want to support your mental health avoid their incompetence. Go elsewhere. Cannary next day delivery achieved. No problems. Very poor OTO. I posted on their instagram the same message as above which they deleted and then blocked me as a result. Afraid that people will hear about a real customer experience instead of being brave enough to publicly hold their hands up and be transparent and honest. I’m not posting any info that isn’t 100% truth and an accurate account of my customer experience. 1 star is only there as you can’t write a review without a star. 0 stars would be my accurate assessment. Especially after deleting my honest comments on instagram. Shame on you OTO.

12 May 2022
Unprompted review
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Reply from OTO

Dear Lee, we pride ourselves on our customer service and quick delivery however, for the first time ever since OTO's inception, we not only let you down but a great deal of other customers. You must understand that unhappy customers are bad for business and as a small but growing business in a very regulated and complicated space, sometimes FMCG businesses are beset with problems that are completely out of their control. This is not an excuse, it is fact and for the first time in our near three year history we had one such problem that culminated in orders not only being delayed but not being delivered at all.

We tried ever so hard to explain the problem to you on the phone and more importantly, apologise and rectify, but you wouldn't hear it. The way you spoke to our customer services advisor was not acceptable.

You're welcome to your opinion and to air it. Contrary to your beliefs, we are not afraid at all about what people say about us which is why we have recently included Trustpilot as a way of people sharing their honest review.

We have refunded customers who requested one, apologised to everyone and given discounts to all concerned for their next purchase.

We can only apologise, again.

Rated 5 out of 5 stars

Try all their products!

I have tried a few of the OTO products and have never been disappointed.
I recently ordered the Seltzer drinks and they are AMAZING! Not only does the drink have a delicious flavour (I particularly like the green tea and blood orange), I feel focused, and sharp. Will definitely order more.
OTO are an amazing brand and their customer service is top notch!

12 May 2022
Unprompted review
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Reply from OTO

Thanks Tristan, your comments are really appreciated.

Rated 1 out of 5 stars

Avoid the trouble

So, the CBD sleep drops I order had arrived and when I opened the parcel, the seal of the box containing the drops had been opened. When I opened the box and inspected the drops, there is no seal on that. Odd, right? I wrote to Scotty saying that the product had no hygiene seal whatsoever and he responded that a new bottle was going to be sent. Nothing. I returned the original bottle with no help to cover the shipping costs either despite the error being on their side. I'm sure some poor chump will also get this used bottle and have to deal with what appears to be a long running con. £55 plus return shipping spent with nothing to show for it. JERKS!

10 May 2022
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Reply from OTO

Dear Rachel, we're very sad to read your review as we take great pride in what we do. As Scotty may have explained, we had to open a few boxes as we realised that some were missing the very smart insert that adds to the [normally] wonderful unboxing experience. The box should have been re-stickered but unfortunately in your case that has not happened for which we apologise. Everything we do is hand made and sometimes mistakes regrettably can happen. I can also assure that in no way is the product second hand - our industry is highly regulated and we were the first super premium CBD brand to be validated by the recent FSA (Food Standards Agency) Novel Foods legislation.

We asked you to return your bottle which you kindly did and it was received this morning - thank you. On receipt, a replacement was immediately sent to you and we had actually already decided to refund you in full for your trouble. We asked for the bottle to be returned because we take complaints very seriously and human error or not, we need to ensure that it won't happen in the future. Once again, we apologise unreservedly and hope you enjoy the Sleep Drops nonetheless. Best wishes OTO

Rated 4 out of 5 stars

I’ve been taking the sleep drops for…

I’ve been taking the sleep drops for about 3 weeks now and I can honestly say my sleep has improved.

7 May 2022
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Reply from OTO

Thank you so much Jess for your very kind and positive comments. We are so pleased you like our products

Rated 5 out of 5 stars

Excellent product

Excellent product. Higher level of CP than the competition. Smart packaging

6 May 2022
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Reply from OTO

Thank you Lizzie and we are delighted that you keep coming back for more.

Rated 5 out of 5 stars

The best CBD drops I’ve ever purchased…

The best CBD drops I’ve ever purchased 👍this is my fourth bottle so far! This is now a bedtime staple😀 can’t do without it. It tastes gorgeous unlike some of the high strength CBD which I find bitter and unpleasant. I always get a restorative and refreshing nights sleep 😴. Amazing group of people who created this wonderful product!!!

4 May 2022
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Reply from OTO

Dear Mohammed, thank you - we are so pleased that you like the Sleep Drops

Rated 4 out of 5 stars

I have found it to be extremely…

I have found it to be extremely helpful. A few drops and within minutes I feel calmness settling in. I’m typically experiencing menopause symptoms and whilst this isn’t a cure it is a welcomed addition.

4 May 2022
OTO logo

Reply from OTO

Hi Nicola, thank you for taking the time to review OTO and we are very pleased that you enjoy our Sleep Drops. KR OTO x

Rated 5 out of 5 stars

OTO cleansing jam

The OTO cleansing jam is fantastic. My skin feels so fresh and clean after using it. Such a lovely product that has such beautiful packaging to top it off!

3 May 2022
Unprompted review
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Reply from OTO

Thank you so much Hannah, we love it too!

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