otoQ Reviews 

Still today 3rd October no deposit money have been returned. I see other customers complain they are not getting their money back.

This company with office in Athens near the airport charged me s large deposit and after 3 month they still have not returned my money. Stay away from them.

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I am writing this review to express my complete disappointment and utter contempt for the service provided by this rental company.

I rented a car for 3 days in May 2025. The vehicle was returned in perfect condition, with the fuel level above the required threshold. Since I do not own a credit card—a fact I communicated to the agency in advance—I was forced to pay the full amount of €650 upfront with my debit card at the time of pick-up. According to the company, this amount was to be refunded to my account within a maximum of 60 days.

To this day, I have not received a single cent back. Despite repeatedly contacting customer service, the only responses I initially received were apologies and empty promises that the issue would be resolved. After that, they completely stopped replying to any of my emails or requests for updates.

This is by far one of the worst experiences I have ever had with a rental company. Their conduct is unprofessional, dishonest, and unacceptable. I will now proceed with filing a formal complaint through the appropriate legal channels.

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Scrivo questa recensione per esprimere la mia completa delusione e il totale disprezzo per il servizio offerto da questa compagnia di noleggio.

Ho noleggiato un’auto per 3 giorni a maggio 2025. Il veicolo è stato riconsegnato in condizioni perfette, con il livello del carburante oltre la soglia richiesta. Non possedendo una carta di credito — fatto che avevo comunicato preventivamente all’agenzia — sono stato costretto a pagare l’intero importo di €650 subito, al momento del ritiro, tramite carta di debito. Secondo quanto dichiarato dalla compagnia, tale somma mi sarebbe dovuta essere riaccreditata sul conto entro un massimo di 60 giorni.

Ad oggi non ho ancora ricevuto un solo centesimo. Nonostante i miei ripetuti contatti con l’assistenza clienti, le uniche risposte iniziali sono state scuse e promesse vuote che il problema sarebbe stato risolto. Successivamente hanno completamente smesso di rispondere a tutte le mie email e richieste di aggiornamento.

Questa è senza dubbio una delle peggiori esperienze che io abbia mai avuto con una compagnia di noleggio. Il loro comportamento è poco professionale, scorretto e inaccettabile. Procederò quindi con una denuncia formale presso le autorità competenti.

Hello everyone! An update they have replied to me earlier from a MONTH that they will return back the money and I still didn’t receive my 900€ after 3 months WAITING! For a car rented for only A DAY! And now they stopped responding to my emails

UPDATE AFTER otoQ REPLY:

OtoQ has not informed me about any errors on their side via email as they publicly claim. They ignored me for a month and only publicly reacted after I wrote public reviews. If they will release my deposit, I will update the review accordingly.

ORIGINAL REVIEW:

My security deposit was not returned, even though I gave the car back on time and in perfect condition, in accordance with all the rules set by the company. Do not rent a car from here!

Warning – Security Deposit Not Refunded

I rented a car from this agency in Tirana, Albania from 27/05/2025 to 04/06/2025 (Voucher No: D010743988-QTNP). I paid a €650 security deposit by credit card. The vehicle was returned in perfect condition, as confirmed by their final inspection report.

However, after nearly three months and multiple follow-ups since 16/08/2025, my deposit has still not been refunded. The local office ignores my messages and provides no valid explanation.

This is unacceptable and highly unprofessional. I am preparing to escalate the matter to consumer protection authorities and legal channels.

I strongly advise future customers to think twice before renting here.

Terrible experience. After arriving at the airport, I had to walk 10 minutes to catch a shuttle that drove another 12 minutes to the rental agency. The car wasn’t ready when we arrived—it came 20 minutes later, dirty—and we were told to wait another 30 minutes if we wanted it cleaned.

I had booked two infant car seats and even got a confirmation email, but no seats were available. I had to buy one myself (€70), and despite promises, I was never reimbursed. On top of that, the driver’s side window controls were broken, so at every toll I had to open the door to pay.

Since the agency isn’t at the airport, everything took far longer than it should have. Overall, very poor service. Definitely not recommended.

We still didn't receive our deposit money back: 450€, it's been almost two months from car return date, we contact them 100 times but not responding, these people are fake, we go through justices to alert about them.

Reply to you: please check the booking référence : 6MCDDB, Confirmation or Voucher N: 721211890207, booking date : 21/05/2025 , delivery date : 29/05/2025, Athens Airport.

Indicate me your valid main office téléphone no please? I hope there is some one incharge for this company to respond,

Sure, we have evidence to prove it and video.

My experience was really bad with otoq Tánger, they brought me a really dirty car and not thé same car model, I booked Kia Ceed sw and they gave me Citroën Elise.I booked the car 11 August to 20 August. when I was leaving thé car on the airport parking in Tánger, a Guy with thé otoq worker they tried to defrauded me saying I must pay 50€ to clean thé car. When I Saïd no, one of the guy's became agressived to me, It was Really bad experience

This is not a car rental company, it’s a scam operation. After paying over £1,000 online, I arrived to collect my car at Sarajego Airport and was ambushed by rude, aggressive, and utterly unprofessional staff. They staged a bizarre “meeting” with extra employees before demanding an outrageous £1,300 for hidden “insurance.” When I refused, they threatened to steal my full online payment if I cancelled.

The staff were arrogant and intimidating, laughing while insisting “you won’t find cheaper anywhere else.” Within minutes I found Enterprise outside the airport offering a far better car for less than half the price, without extortion, lies, or threats.

This company survives on deception, bullying, and daylight robbery. They put me in an extremely stressful situation, ruined the start of my trip, and tried to rob me blind. I’m disputing the charge with my bank and urge everyone: do not go near this company. They are con artists, liars, and thieves.

Rented from otoQ at Sarajevo Airport and it was a nightmare. They refused to refund my deposit without reason and added hidden charges when I arrived. Customer service was rude, dismissive, and completely unhelpful. This company is a scam avoid at all costs.

Save yourself the headache and go to Enterprise across the street for proper service and transparent pricing

Probably the worst car rental company I have ever encountered (in Bosnia). Rude man demanded more money on arrival for things that were not included when booking. Then refused to refund the money when we didn’t accept the charges. It is obvious why this rental company is hidden on the second floor in a corner …

SCAMMERS, AVOID AT ALL COSTS

This is by far the worst car rental experience I’ve ever had. After paying over £1,000 online, I arrived to collect the car and was met with unprofessional behaviour. The agent called in two other representatives for a bizarre “meeting”, then suddenly demanded an additional £1,300 for so-called “mandatory insurance” hidden in their terms and conditions. When I had already purchased standard insurance,

When I refused, they threatened to keep my online payment if I cancelled. The man was extremely rude, even claiming “you won’t find cheaper anywhere else.” Within 10 steps outside the airport, I found Enterprise offering a far better car for less than half the price and without surprise charges.

This company is nothing but a money trap – they rely on intimidation and hidden fees to squeeze more cash out of customers. I’m disputing the charges with my credit card provider and urge everyone to avoid them completely. They are scammers.

I had rented a car August 2nd in Casablanca airport where i was supposed to pick up my car...
Unfortunately I was greeted by an Otoq employee (Abdulsamad) who had no respect or attitude towards Otoq customer..
It all started when I reached airport at 8 and tried calling but there was no answer from him.. Eventually he answered and i had to walk to where he was and he mentioned that car will be available @ 9.00 We had to wait till 9.30... Now returning the car Abdulsamad was another issue, Supposed to pick up the car and again he was late to 9.45 Luckily I had my brother n law available otherwise I would have missed my flight because of his ignorance.... WONT THINK OF RENTING OTOQ FROM CASABLANCA OFFICE

Scammers ..avoid
I recently had a terrible experience with this car rental company. When I arrived to collect the car, the agents demanded an additional €900 for insurance, claiming it was well known condition in Bosnia thay I have to have full insurave, cant accept standred insuance with credit card blocking l. I was shocked and frustrated.
Despite my objections, they threatened to keep my online payment if I cancelled. Feeling trapped, I decided to walk away and seek a better option. I went outside the airport to find loads of companies all acppted standred onsuance and offer better deal then we ended up renting a car from Enterprise, which was significantly cheaper and didn't require any additional payments.

I'm not sure if I will get the payment i made back as they threatened not to return it if i dont accept the additional charges. i will dispute the charges with my credit card company.

Strongly advise others to avoid this company.

Scam try to charge more

Do not use this company!

I rented a car in Mexico with them and on arrival at Cancun airport was told they didn't have any cars available and were unable to honour my booking.

The representative on the phone was incredibly rude and did not offer any alternative or refund. When I tried to call the company again, they kept sending my calls to voicemail.

AVOID AT ALL COSTS!

I rented from OTOQ at Chania Airport. On arrival they said they hadn't got the car we booked but they gave us an almost brand new MG M3 Hybrid Automatic which was utterly brilliant. The guy we collected the car from was very laid back. The car was clean and the transaction very smooth.
We paid a few hundred Euros deposit but for some reason they didn't take it from my card - which was great!
We returned the car very smoothly and efficiently.
The collection point and office is a couple of hundred yards from the airport arrivals door (on other side of the road) but easy to get to.
I will certainly use them again. There were no problems and the car was wonderful

I was nervous to rent from OtoQ has I had read a number of negative reviews, however if you follow the T’s & C’s and are organised then everything should be fine.
Our flight was delayed which could have caused problems, due to their 1 hour grace period. As soon as we landed I called the office and spoke to the manager. Yes we had one hour, but with a bit of planning we could make it work, and we did.
We had already purchased comprehensive insurance through our broker, so in this regard we were covered and our confirmation showed this.
In regards the toll pass, I’m sure you can pre-plan this and manage it yourself, but we opted for the $16 a day charge to keep us covered. There was no way we’d incur that many charges, but peace of mind driving in a foreign country was worth the cost.
Overall we had a good experience, but you need to be prepared and organised.

Terrible company. It is a fake alias of ‘Drive365’, i assume due to the low reviews they spread them over two companies in the same office (Tirana airport).

simply sort the reviews by newest or lowest to avoid the fake reviews they force people to leave (under threats of not returning their deposit), and see the people who have their deposits either not returned or not fully returned (with no explanation), or the people who are charged 500+ euros for microscopic scratches (on cars with 20+ bigger scratches already, so what is that money going towards?), and who are intimidated and bullied by the staff.

They tried to charge my partner and I 320euros for a 2.5cm scratch, even though their own policy document requires it be bigger than 4cm to charge such a price!

Cleary they cannot make enough money by valid business practices and instead rely on deceit and intimidation. it’s so sad because albanian people are so great otherwise!

I did a reservation for a car at driveboo who has assistion with bsp car and ended with this corrupted company named otoq cars. All the negative review are True. I did a reservation for a citroenc3 end ended with a dacia logan what had many defect. The employees didnt want to give me the car a have payed for and fooled me dacia logan and told me they dont have any other cars. The dacia logan also came at the last moment because a co-worker was driving it. The give me a verry dirty car what was a danger to drive with. When I told them that the price for dacia logan is half of a citroenc3. They rever to the weigth and size of the car that is similar of the same category. The made a reservation van 1077 euro and told me after the car has been bring back it will be released in 2 ore 3 days. 5 days later and the reservation on my creditcard its blocken. The country was morocco. They way this employees work is beyond humainty and they make abuse of your situation. I would like to come in contact with the owner of this company named Stavros Perakakis. He is the Founder & CEO of the company. Panos Pilaftsis is the Managing Director at otoQ Car Rental. I would the have my money back! All the information on the voucher was wrong. Phone number and meet and greet location was totaly some where else. They where standing at the parking p2 is casablanca. On the voucher it says meet en greet, that outside the exit hall of the airport not an parking place. If I dindt sow up they could say. The comtumer didnt so up so we have the right to Chanel en take of all your mony. This guys are asked and trained for it. To fool people like this is a big shame for the owners and there employees. Get out of morocco. Because your company is causing this corruptie. Phone number on the voucher was from a other company that they said had worked with. They was no option based on the information to contact this company. Truly discusting. Give me mony back !!!