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Otrium Reviews 8,313

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TrustScore 3 out of 5

3.2

Haute couture fashion house
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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the good prices and fast delivery, often finding genuine products from reputable brands. People frequently mention the wide selection of items available and the ease of the return process for items that don't fit. However, some people were dissatisfied with various aspects. Several customers reported issues with product authenticity or quality not matching descriptions, and some experienced problems with their orders not arriving or being significantly delayed. There were also concerns about the clarity of the return policy, particularly regarding the calculation of the return window, and occasional difficulties with the website's functionality.

What people talk about most

Product

Customers had ambiguous experiences with product quality and authenticity. While some reviewers praised the... See more

Delivery service

People report ambiguous experiences with delivery services. While many customers praise fast shipping and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers report fast shipping and... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers praise the great and incredible prices, good... See more

Return policy

Users describe ambiguous interactions with the return policy. While some customers found the returns process... See more

Based on these reviews

Rated 3 out of 5 stars

I made several purchases on their online shop, around 10, for a decent number of clothes. Usually clothes are good quality and in perfect condition, some are packaged / sealed, others in an open... See more

Company replied

Rated 3 out of 5 stars

1. There are frequent issues when shopping, especially with selecting colors and sizes. For example, choosing “white” often leads to other colors being shown instead. 2. After viewing a... See more

Company replied

Rated 3 out of 5 stars

Products are very good but making a return although pretty simple to do, take a long time to go through and their customer service is terrible.

Company replied

Rated 4 out of 5 stars

I finally got my refund. Was a little worried as I had waited nearly a month for even an update on my return but after contacting support via their contact form, Aline expedited my case and I was re... See more

Company replied

Company details

  1. Haute couture fashion house
  2. Children's clothes shop
  3. Clothing Shop
  4. Men's clothes shop
  5. Shopping outlet
  6. Ladies' clothes shop

About Otrium

Written by the company



Wear over waste

We want all clothing produced to be worn. No new clothing in landfills. We partner with fashion brands to sell archive or older collections at irresistible prices. But Otrium is more than amazing fashion deals. We are smarter for your wardrobe.We are smarter for your wallet.We are smarter for your world. Up to 75% off fashion brands you love, every day.










Otrium app

Hundreds of designer outlets in one app

You can easily find archive fashion you love online and on our app. Scan the QR code to download the Otrium app!




Contact info

  • Danzigerkade 16A, Amsterdam, Netherlands

  • otrium.com

3.2

Average

TrustScore 3 out of 5

8K reviews

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Rated 1 out of 5 stars

Carefully if you send back an…

Carefully if you send back an item...i've lost my money!!! thank their unable capacity to work properly

25 September 2025
Unprompted review
Otrium logo

Reply from Otrium

Hi Matteo,

Thank you for sharing your experience, we are terribly sorry to hear that you have not received your refund. We would like to solve this as soon as possible for you. Please email us at service@otrium.com

We hope to hear from you soon!

Warm regards,
The Otrium Team

Rated 1 out of 5 stars

False advertising and terrible customer service

I've been a longstanding and happy customer, but things have been going downhill rapidly in the past year or so. From incomplete deliveries and defective items to customer service being virtually unreachable by phone or chat, the experience isn't like what is was before.

Now, Otrium seems to have added misleading advertising to the list. Earlier this week, I received an Otrium flyer with a 30% discount code by post at my home address. The flyer specifically indicated that the code could be used for my favourite brand that happened to be on offer for a few days. Yay, good news!

However, the code did not work. I placed the order anyway, to make sure I didn't miss out on the items and was positive that Otrium would fix the problem afterwards. As the phone and chat was unavailble I emailed Otrium customer service abou the problem and kindly requested that they retroactively apply the discount given the problem occurred on their end.

Much to my surprise the response was: tough luck, there's nothing we can do anymore now that you've placed the order already.

26 September 2025
Unprompted review
Otrium logo

Reply from Otrium

Hi Biejan,

Thank you for your feedback, I'm very sorry to hear about your experience with our customer experience and not being able to use the discount code you were given.

We have sent you an email with a solution and are awaiting for your reply, so we can solve this as soon as possible.

We hope to hear from you soon.

Warm regards,
The Otrium Team

Rated 5 out of 5 stars

Regular customer

High quality products, great prices, quick delivery, easy returns, good customer service, overall very pleasant experience.

9 September 2025
Rated 4 out of 5 stars

Deal steal !

Great deals.
Accurate photos.
Speedy delivery.
And returns are satisfactory.
Would say the only niggle is the price fluctuation of a product.
A product purchased already and when wanting a repeat, the price occasionally doubles or more. Happens infrequently.
Overall, a pleasure trip !

3 August 2025

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