I made several purchases on their online shop, around 10, for a decent number of clothes. Usually clothes are good quality and in perfect condition, some are packaged / sealed, others in an open... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
1. There are frequent issues when shopping, especially with selecting colors and sizes. For example, choosing “white” often leads to other colors being shown instead. 2. After viewing a... See more
Company replied
Products are very good but making a return although pretty simple to do, take a long time to go through and their customer service is terrible.
Company replied
I finally got my refund. Was a little worried as I had waited nearly a month for even an update on my return but after contacting support via their contact form, Aline expedited my case and I was re... See more
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Company details
- Haute couture fashion house
- Children's clothes shop
- Clothing Shop
- Men's clothes shop
- Shopping outlet
- Ladies' clothes shop
About Otrium
Written by the company
Wear over waste
We want all clothing produced to be worn. No new clothing in landfills. We partner with fashion brands to sell archive or older collections at irresistible prices. But Otrium is more than amazing fashion deals. We are smarter for your wardrobe.We are smarter for your wallet.We are smarter for your world. Up to 75% off fashion brands you love, every day.
Otrium app
Hundreds of designer outlets in one app
You can easily find archive fashion you love online and on our app. Scan the QR code to download the Otrium app!
Contact info
Danzigerkade 16A, Amsterdam, Netherlands
- otrium.com
3.2
Average
8K reviews
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1. There are frequent issues when…
1. There are frequent issues when shopping, especially with selecting colors and sizes. For example, choosing “white” often leads to other colors being shown instead.
2. After viewing a product and going back to the previous page, the site always resets to the beginning rather than returning to where I left off. When trying to load more items (e.g., 70 products at a time), the page often crashes or shows an error after 2–3 times. This hasn’t been improved, which can be frustrating for users who just want to continue browsing without starting over.
3. There’s no quick-buy option — you always have to click into each product to purchase, and again, the site returns to the very top afterward.
4. Refund processing takes quite a long time.
That said, I’ve still managed to find a few items I really liked at great prices. I hope the website can eventually reach the same level of user experience as Zalando.
⸻
4 May 2025
Reply from Otrium
Hi,
Thank you so much for taking the time to provide such detailed feedback—this is really helpful to us!
We completely understand your frustration regarding these issues, and we're already actively working on implementing improvements to address many of the points you've raised. Our goal is to continuously enhance the browsing experience, including smoother navigation and better selection features.
Regarding refunds, our current processing time is within the standard range, typically 3–4 days after receiving items back in our warehouse.
We truly appreciate your helpful insights. Such feedback plays a key role in improving our user experience, and we hope you'll notice these improvements soon.
If you have any more suggestions or questions, feel free to reach out!
Warm regards,
The Otrium team
Returns are slow
Returns are slow and a bit confusing. Not confirmation when sent item back, in comparison with other online sellers.
2 May 2025
Reply from Otrium
Hi Hristiyana,
Thank you for your review. We are sorry to hear that you were unhappy with the returns process. Our sincere apologies for the inconvenience.
Usually, our customers always receive an automatic confirmation once their return has arrived at our warehouse. We apologize if this wasn't the case for you. It could be that the email landed in your spam folder or that a technical error occurred. You can always reach out to our customer service in such a case or check the DHL tracking website for updates regarding the delivery of your return.
Regarding the duration of the processing of your refund, we can see in our system that your refund was fully processed within 4 days after arrival in our warehouse. Whilst we consider this an acceptable waiting time, we're always striving to handle returns in an even more efficient manner.
We hope we have been able to help you well. If you have any further questions, our Customer Experience Team is here and happy to assist you.
Kind regards,
The Otrium team
Always getting percentage off when buying
Keeping as much items inside my basket or on my favourite, being notified when some of the items are on sales.
And get frequent percentage when buying.
24 March 2025
Reply from Otrium
Hi Sboniso,
Thank you so much for your review! We're happy that you enjoy our offers. Your positive experience speaks volumes, we're committed to bringing you more delightful moments in the world of fashion. We look forward to see you again soon at Otrium website!
Sincerely
Otrium
Reply from Otrium
Hi Nuno,
Thank you for your review! Great to read that you are happy with our services. We wish you lots of shopping fun in the future!
If you have any further questions, feel free to contact us. We are happy to help you!
Greetings,
The Otrium team
Fast delivery to Spain
Fast delivery to Spain. Occasionally the wrong item has been delivered, it is dealt with promptly and corrected
Products are excellent enabling me to buy discounted items not readily available in Spain.
5 March 2025
Unprompted review
Reply from Otrium
Hello Patricia,
Thank you for taking the time to share your positive experience with Otrium! We're happy to hear that you loved the delivery time and the discounts! Your experience is our top priority, and we can't wait to be there for you in the future. Wishing you countless fashionable moments ahead!
Thanks,
Otrium
DO NOT ORDER FROM THIS WEBSITE
DO NOT ORDER FROM THIS WEBSITE. My order was send back to their distribution hub because the parcel was broken and I have never received it. It’s been A MONTH and I have never received my refund. Last week one of your operators (I have the screenshot to prove it) told me that in three days I would have received the refund. It’s been another week and I haven’t seen my money back
1 March 2025
Unprompted review
Reply from Otrium
Hi,
Thank you for your review. We are sorry to read that you never received your order and are waiting on your refund. Our sincere apologies for the inconvenience.
Fortunately, based on this review, we were able to track down your order and thus contacted you further right away. It is very important to us that our customers feel appreciated and we have been able to accommodate you immediately with appropriate solutions and compensation.
Hopefully we were able to help you in this way. Should you still have any questions, our Customer Experience Team will be happy to help you as best we can.
Kind regards,
The Otrium team
Great store
This is a great store, my favorite. I buy regularly on this site, the discounts are great, the delivery is fast. The return is also very simple.
16 February 2025
Unprompted review
Great value for the products
Great value for the products
good communication
relatively fast deliver
the downsize is the refund process period takes time
27 January 2025
Unprompted review
Order n+ COM
Order n+ COM - 086098
Unfortunatly, owing my different mails I never receives the label to send you back the returm of my order. Ans no tekephon answer.
Pls I need a contact to receice the return label.
Thanks
10 January 2025
Unprompted review
Reply from Otrium
Hi,
Thank you for your review. We are sorry to read that you were unable to receive our return labels. Our sincere apologies for the inconvenience.
Fortunately, based on this review, we were able to track down your order and thus contacted you further right away. It is very important to us that our customers feel appreciated and we have been able to accommodate you immediately with appropriate solutions and compensation.
Hopefully we were able to help you in this way. Should you still have any questions, our Customer Experience Team will be happy to help you as best we can.
Kind regards,
The Otrium team
NOT SERVICE AT ALL!
Everything was fine for almost two years of my orders. But now it's a disaster. There is no customer service at all. Disable your AI Oliver, because it is useless.
In the end, I waited for my return label for several weeks. Now I have been waiting for a refund for the returned items for 21 days. I am forced to write letters to the service every day, every day I have to deal with your AI, which you obviously do not know how to work with. It is useless and does not solve the problem. Each time I am forced to waste time and write the same thing to different emails and through your website, which, by the way, has also become extremely crooked.
Your AI does not switch me to a human, at my request. It simply does nothing, just sends automatic responses, automatically closing the ticket, and then it also asks to "rate the quality of the service". Ridiculous!
It was and remains a nightmare. Your service has slid to -100 over the past six months. I think you should seriously think about your management processes, because dropping your rating and getting dozens of negative reviews in such a short time is downright powerful.
Good luck!
8 January 2025
Unprompted review
Good experience
Easy to order, nice selection, good prices - and fast and uncomplicated delivery. Will order again :)
13 December 2024
Unprompted review
I feel ripped off.
I placed an order on 27 November, which has not arrived. I have complained to Otrium via the contact form and by writing to the official Instagram account and have received no response. I will not buy from them again and I will certainly not recommend them to anyone. I feel ripped off.
27 November 2024
Unprompted review
Trying to exchange something
Trying to exchange something. Because the shoes were not the one I ordered. It seems to be impossible. The very friendly robot is giving me not the right answer. I do not have a link or qr code to use
16 December 2024
Unprompted review
Absolute nightmare ! SHAMEFUL
Absolute nightmare! Package opened. Bag in parcel opened and torn ! The brand-name clothe I bought (dress) was stained, damaged and in catastrophic condition. I have the photos in my possession. Outrageous! An impossible gift! RUN AWAY. I expect a return and a full refund as soon as possible. Shameful !
14 December 2024
Unprompted review
Everything went wrong with my order
Everything went wrong with my order. My goods arrived damaged and no one from customer service cared...
5 December 2024
Unprompted review
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