Ottica Lipari Reviews 366

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I’m always sceptic about buying from abroad via webshop but I’m 100% satisfied. From the collection they have (sunglasses I wanted were sold out everywhere but they still had it) to the order confirma... See more

Company replied

Rated 5 out of 5 stars

Can really recommend Ottica Lipari :) had a positive experience through the whole process. Received glasses to Ireland very quickly with tracking in place. Even though the glasses didn’t fit, retu... See more

Company replied

Rated 5 out of 5 stars

I ordered a pair of custom sunglasses and the process was so smooth and fast. Ottica Lipari's custom service was kind and quick to reply. I ordered the sunnies on Friday and they arrived to my door... See more

Company replied

Rated 4 out of 5 stars

It would be 25th on september at Malta. But ı got it today. 4 star because of the delay. Otherwise it would be 5 stars.

Company replied

Company details

  1. Sunglasses shop

Information provided by various external sources

Otticalipari.it è lo shop di vendita occhiali online che vanta alle spalle professionisti con un’esperienza di oltre 40 anni nel settore degli occhiali.

Nuovo Cliente?

Written by the company

Subito per te 15% di sconto.
Se sei un nuovo cliente, potrai usufruire della nostra promo che ti permette di acquistare il tuo nuovo paio di occhiali (da sole o da vista) con una riduzione del 15%. Come? Basta iscriversi alla nostra Newsletter per ricevere sulla tua casella di posta il codice promozionale da utilizzare in fase di acquisto.

Spedizione e Reso Gratuiti

Consegna Gratuita in tutta Italia

Tutti i nostri clienti possono usufruire della consegna gratuita su tutto il territorio italiano. Sappiamo bene quanto essere a proprio agio con i nuovi occhiali sia fondamentale. Proprio per garantire il massimo della soddisfazione ai nostri clienti offriamo il primo reso gratuito.

Contact info

3.2

Average

TrustScore 3 out of 5

366 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was looking for some very specific…

I was looking for some very specific glasses by an Italian brand. I ordered it via Ottica Lipari to deliver to the US. All went well and smoothly. Happy with the product and the experience.

8 December 2020
Ottica Lipari logo

Reply from Ottica Lipari

Hello Yana,
thank you for having taken your time to provide us your feedback.
Looking forward to see you again in our eshop.

Ottica Lipari Team

Rated 5 out of 5 stars

super

all was perfect

1 December 2020
Ottica Lipari logo

Reply from Ottica Lipari

Good morning Nicole,
thank you for your positive feedback!
Clients review are helpful for us.

Ottica Lipari Team

Rated 5 out of 5 stars

Was unable to find the Chanel…

Was unable to find the Chanel sunglasses I wanted in Australia. Ordered and received in 1 week. Cheaper than they would have cost me in Australia had I been able to source them here. Will definitely use again

1 December 2020
Ottica Lipari logo

Reply from Ottica Lipari

Good morning Holly,
thank you for having taken your time to provide us your feedback.
Our team is happy to have met your expectations.
Looking forward to see you again in our eshop.

Ottica Lipari Team

Rated 5 out of 5 stars

Fast shipping

27 November 2020
Ottica Lipari logo

Reply from Ottica Lipari

Hello Clint,
thank you for your feedback.
See you soon in our eshop!

Ottica Lipari Team

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. I ordered shipping to Romania and I was amazed to receive the glasses in just a few days! Good prices too!

26 November 2020
Ottica Lipari logo

Reply from Ottica Lipari

Hi Silvia,
thank you for your feedback.
Clients review are helpful for us.
We hope to see you again on otticalipari.it!

Ottica Lipari Team

Rated 5 out of 5 stars

Absolutely Love!

Absolutely Love!

Packaging, speed, service, everything 10/10

24 November 2020
Ottica Lipari logo

Reply from Ottica Lipari

Hello Carlie,
thank you for sharing your feedback with us!
Looking forward to see you again in our store.

Ottica Lipari Team

Rated 5 out of 5 stars

Quick shipment!

Quick shipment!

- maybe next time Feedback form in English

24 November 2020
Ottica Lipari logo

Reply from Ottica Lipari

Good evening Samantha,
thank you for your feedback!
Clients review are helpful for us.
Come back to visit our eshop.

Ottica Lipari Team

Rated 5 out of 5 stars

Thank you!

Thank you for the quick response and service!

10 November 2020
Ottica Lipari logo

Reply from Ottica Lipari

Hello Tushar,
thank you for sharing your feedback with us!
Looking forward to see you again in our store.

Ottica Lipari Team

Rated 5 out of 5 stars

Great company

Great company, super fast shipping via DHL and amazing product and prices compared to other stores. Will definitely be a return customer.

29 October 2020
Ottica Lipari logo

Reply from Ottica Lipari

Dear Petre,
thank you for your feedback.
We are happy to offer our customers a great shopping experience.
Come back to visit our eshop.

Ottica Lipari Team

Rated 5 out of 5 stars

The store was doing great

The store was doing great. Fast shipping over the Atlantic Ocean, everything was well packed. I definitely recommend ottica Lipari and would buy again!

29 October 2020
Ottica Lipari logo

Reply from Ottica Lipari

Hi Franziska,
thank you for your feedback.
Clients review are helpful for us.
We hope to see you again on otticalipari.it!

Ottica Lipari Team

Rated 5 out of 5 stars

All perfect

All perfect. Very fast Express delivery over the Atlantic. Good product!

29 October 2020
Unprompted review
Ottica Lipari logo

Reply from Ottica Lipari

Hello Sebastian,
thank you for having taken your time to provide us your feedback.
Our team is happy to have met your expectations.
Looking forward to see you again in our eshop.

Ottica Lipari Team

Rated 5 out of 5 stars

Fast

Fast, professional. Original product. I am very pleased. I highly recommend it!

12 October 2020
Ottica Lipari logo

Reply from Ottica Lipari

Hello Grazyna,
thank you for your feedback.
Clients review are helpful for us.
Come back to visit our store.

Ottica Lipari Team

Rated 4 out of 5 stars

It would be 25th on september at Malta

It would be 25th on september at Malta. But ı got it today. 4 star because of the delay. Otherwise it would be 5 stars.

28 September 2020
Unprompted review
Ottica Lipari logo

Reply from Ottica Lipari

Dear Esin,
thank you for your review.
According to your order, the estimated day of arrival of your shipment was September 29th: shall you have found any misleading information on our website or in your order review, please do not hesitate and send your feedbacks to customercare@otticalipari.it .
Any suggestions will be extremely appreciated.
We hope to see you again on otticalipari.it!

Ottica Lipari Team

Rated 5 out of 5 stars

Great store

Great store, easy and smooth transaction with fast shipping. Will use again.

2 August 2020
Unprompted review
Ottica Lipari logo

Reply from Ottica Lipari

Hello Olli,
thank you for your feedback.
See you soon in our store!

Ottica Lipari Team

Rated 5 out of 5 stars

Quick delivery and packed with great…

Quick delivery and packed with great care ! I recommend!

24 July 2020
Unprompted review
Ottica Lipari logo

Reply from Ottica Lipari

Hi Aurélie,
thank you for sharing your feedback with us!
Looking forward to see you again in our store.

Ottica Lipari Team

Rated 5 out of 5 stars

Smooth easy buy

Smooth easy buy. Rapid response. Perfect packaging and quick ! Most important, love the sunglasses ! Grazie !

13 July 2020
Unprompted review
Ottica Lipari logo

Reply from Ottica Lipari

Hello Dirck ,
thank you for sharing your feedback with us!
Looking forward to see you again in our store.

Ottica Lipari Team

Rated 5 out of 5 stars

Great purchase

Great purchase, very fast and proffesional company.

19 June 2020
Unprompted review
Ottica Lipari logo

Reply from Ottica Lipari

Hello Ana Maria,
thank you for your feedback.
Clients review are helpful for us.
Come back to visit our store.

Ottica Lipari Team

Rated 5 out of 5 stars

Sorry I don’t speak Italian so I’ll…

Sorry I don’t speak Italian so I’ll write in English
I wanted to drop a quick note to say well done
Everything was very smooth and the service was perfect and quick I am quite impressed
Good luck and thanks again for the glasses - love them!
Yousra

18 June 2020
Unprompted review
Ottica Lipari logo

Reply from Ottica Lipari

Hello Yousra,
thank you for having taken your time to provide us your feedback.
Our team is happy to have met your expectations.
Looking forward to see you again in the near future.

Ottica Lipari Team

Rated 5 out of 5 stars

Very happy with my new Moscot NEBB Matt…

Very happy with my new Moscot NEBB Matt black,
but also big thumbs up for the Ottica Lipari team for
the fantastic service !
Christ

28 January 2020
Unprompted review
Ottica Lipari logo

Reply from Ottica Lipari

Hi Christ,
thank you for sharing your feedback with us!
Looking forward to see you again in our store.

Ottica Lipari Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look