Ottoni Fabbrica Reviews 641

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its high quality, elegant design, and the absence of plastic components in contact with water, which many actively seek. The ordering process is frequently described as smooth, and the delivery service is highlighted for its speed and efficiency, even for international shipments. People also appreciate the excellent customer service, noting quick and helpful responses to inquiries and issues. However, some customers also noted that the kettle's exterior can become extremely hot during operation, posing a burn risk due to a lack of insulation. A few other people also felt that the kettle they received did not cut out as described, or that it stopped working after a few years, which was shorter than expected for a product of this quality.

What people talk about most

Product

People report positive experiences with product. Customers are highly satisfied with the quality and design... See more

Quality

Customers consistently note positive experiences with quality, praising the well-designed, plastic-free, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast shipping, with some... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight excellent communication and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the efficiency and... See more

Based on these reviews

Rated 5 out of 5 stars

I love the kettle! Excellent customer service, like others have commented I ordered the EU plug by mistake and Federica contacted me to amend this to UK, very efficient service from start to finish!... See more

Rated 5 out of 5 stars

I ordered a kettle from Ottoni Fabbrica because they’re known for having no plastic parts in contact with the water: exactly what I was looking for. There were a few delivery issues with UPS, but the... See more

Rated 5 out of 5 stars

I decided to purchase a kettle from Ottoni Fabbrica for a number of reasons. 1. I avoid plastic where possible. 2. It is manufactured in the EU and I prefer to support EU production when... See more

Rated 5 out of 5 stars

Excellent product and service. The company responded to my initial enquiries about products with a UK plug. Quick delivery and well packaged. After a lot of research, I have finally been able to pu... See more

Rated 1 out of 5 stars

I was very pleased with my expensive (£108) kettle. It was beautifully designed, stainless steel and seemly well made. But it stopped working after after a few years due to a misaligned plastic extens... See more

Rated 5 out of 5 stars

Amazing kettle and milk frother delivered on time to the UK, this is my second kettle I've purchased to use at work my original one is still used daily and ive had it for 4 years they are far superior... See more

Rated 5 out of 5 stars

good product Well designed kettle, feels like very good quality and has worked very well since we got it. It's a treat to find a manufacturer which still makes such things in Europe and everything... See more

Rated 5 out of 5 stars

Great to find a kettle that is manufactured close to home (I couldn’t find any manufactured in my home country, UK, but Italy seems the closest). Great to find one that is plastic free, high-quality,... See more

Rated 5 out of 5 stars

Order handled promptly and delivered quickly from Italy to England. Ottoni Fabbrica provide an informative website about their products and the origin of components (Germany and Italy). And the... See more

Rated 5 out of 5 stars

I bought from Ottoni Fabbrica their Alice kettle a little bit over a year ago. I don't normally write reviews but I just absolutely love this kettle. It is one of the best purchases I have ever made a... See more

Rated 5 out of 5 stars

All excellent - very beautiful and functional kettle. It is made of high quality (18/10) stainless steel, pours beautifully, is very easy to fill and boils quickly.

Rated 5 out of 5 stars

I searched for ages to find a stainless steel, electric kettle, with no plastic parts that touch the water you drink. It also had to be made in the EU or a country with similarly good regulations. Ot... See more

Rated 5 out of 5 stars

I am annoyed that there are no kettles made in England, a tea drinking country. Only one that is much too big and heavy for me. Delighted to find a European kettle and components made in ITALY. I a... See more

Rated 5 out of 5 stars

As the item I wanted was out of stock I wrote to ask when it would be in and received a lovely response from Frederica who was extremely helpful. And true to her word sent an email when it was back in... See more

Rated 5 out of 5 stars

Delivery was quick but most important the product is perfect and we can drink our tea plastic free now!

Rated 5 out of 5 stars

Great packaging, great product and 100% plastic free (where water touches). Very quick delivery. Worth the investment.

Rated 5 out of 5 stars

I looked all over for a kettle that was not made in China and found Ottoni. I ordered a kettle from Italy - made in Italy and received it in the UK within 4 days!!! The item is classy and the serv... See more

Rated 5 out of 5 stars

That's exactly what I was looking for!!! No hidden plastic anywhere! Design looks so classy! Top ratings for the quality also! Thank you so much!

Rated 5 out of 5 stars

Great service and the package was received very quick. The kettle looks beautiful and works like a charm.

Rated 5 out of 5 stars

We bought this instead of plastic ones. No plastic parts to worry. Surface gets quite warm so be careful with small kids. We like it !

Rated 5 out of 5 stars

I've been using Ottoni fabbrica kettles for years. I love this kettle. However, the outside gets very hot because it's not insulated. This might not be ideal if you have small children.

Rated 3 out of 5 stars

Delivery time excellent. Unfortunately kettle doesn't cut out. I had an Ottoni Fabbrica kettle a few years ago and it lasted about two years - which for the high price I would have liked it to last... See more

Company replied

Rated 4 out of 5 stars

Very Nice Cooker, but extremely hot on outside while boiling water. If you touch by accident you burn yourself hard


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

641 reviews

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Rated 5 out of 5 stars

Excellent product and service

Excellent product and service. The company responded to my initial enquiries about products with a UK plug. Quick delivery and well packaged. After a lot of research, I have finally been able to purchase a well-designed, smart-looking kettle that is plastic free inside. It is just what I was looking for and I am very pleased with my purchase.

4 February 2026
Rated 1 out of 5 stars

Nice kettle but short-lived

I was very pleased with my expensive (£108) kettle. It was beautifully designed, stainless steel and seemly well made. But it stopped working after after a few years due to a misaligned plastic extension welded to the steam tube becoming detached. Impossible to repair. I had expected it to last for longer.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing kettle and milk frother…

Amazing kettle and milk frother delivered on time to the UK, this is my second kettle I've purchased to use at work my original one is still used daily and ive had it for 4 years they are far superior to any kettle ive ever purchased I highly recommend ottoni. Many thanks Ottoni 😊

1 December 2025
Rated 5 out of 5 stars

Quality!

That's exactly what I was looking for!!! No hidden plastic anywhere! Design looks so classy! Top ratings for the quality also! Thank you so much!

28 November 2025
Rated 5 out of 5 stars

I love the kettle!

I love the kettle!
Excellent customer service, like others have commented I ordered the EU plug by mistake and Federica contacted me to amend this to UK, very efficient service from start to finish! The kettle is perfect, no plastic inside, which I couldn't find anywhere else. The design is great both to look at and use. The lid is just lifted off, so no worry about a mechanism failing. There isn't a gauge (as no plastic in contact with water) but I have easily adjusted to this. And it's made in Italy which was another plus.

26 November 2025
Rated 5 out of 5 stars

Perfect

I decided to purchase a kettle from Ottoni Fabbrica for a number of reasons.

1. I avoid plastic where possible.
2. It is manufactured in the EU and I prefer to support EU production when a UK option isn't available.
3. The company has consistently excellent reviews on Reddit, TrustPilot, and elsewhere.

From placing the order to delivery, communication was excellent and I was kept updated at every stage.

The kettle arrived within a few days and was very well packaged. The build quality and materials are outstanding, and the design feels premium. Several visitors have even asked where I bought it after seeing it.

After two months of daily use, I'm extremely impressed. I only use filtered water from my fridge, and there isn’t a trace of limescale inside.

Overall, I highly recommend Ottoni Fabbrica.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Great product and service

Great to find a kettle that is manufactured close to home (I couldn’t find any manufactured in my home country, UK, but Italy seems the closest). Great to find one that is plastic free, high-quality, and from a company with efficient customer service and delivery. Thank you!

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing plastic-free kettle

I bought from Ottoni Fabbrica their Alice kettle a little bit over a year ago. I don't normally write reviews but I just absolutely love this kettle. It is one of the best purchases I have ever made and I want to write review purely so that their business would flourish also in the future. It is so rare nowadays to find a company that cares this much to manufacture products with heart. If you want a kettle that is plastic free, where no plastic touches your water while you boil it, this is the kettle to get. You will not regret it.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

MADE IN EUROPE!

I am annoyed that there are no kettles made in England, a tea drinking country. Only one that is much too big and heavy for me. Delighted to find a European kettle and components made in ITALY. I already have a delightful green fry pan. Well done Italy! What style!

2 October 2025

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