Otto Tiles & Design Reviews 68

The process was very clear. Team answered questions quickly and helped me choose the right option.
Thanks to the team.

Gorgeous hand made tiles on the website. We received a beautiful handmade product that was badly stained with what looked looked like chicken shit and blue byro ink all over. Some tiles were pretty badly banged up and chipped. My installer had to buy paint thinner to dissolve all the weird stuff that was on it. Will look great installed but would prefer to work with a more reputable firm that worries about how the tiles are packed. Wish i could attach some photos.

A polished turd of a company..
We saw on the website some beautifully designed encaustic tiles which we ordered to use as a surround for a wood burner.
When they arrived around a third of the tiles had quite bad staining (I’m not the first person to flag this in a review I notice).
I reached out to Otto, who promptly sent me a generic AI generated response clearly intended to fob me off.
The company line is that some variation in colour is to be expected as the tiles are hand made and it’s a natural process.
I completely understand that, I was expecting some colour variation, but not to the extent that I saw in what I had received. I can’t use them- they look stained.
I sent photo evidence but again received an ai generated email which skirted all my questions.
Why on the website do none of the lovely photos showing what you could buy reflect the reality of the result I received?
My last email asking for the worst ones to be replaced has been ignored.
Not only have I wasted time and money on tiles I cannot use, I’ve been left angry and frustrated at the response from the company who clearly couldn’t care less.
Otto tiles please don’t insult me by responding to this review with more drivel about how you’re sorry I feel this way and some colour variation is to be expected etc. Be honest, try caring about your customers and not just their money.

Absolutely beautiful handcrafted tiles and Dilek at Otto Tiles was enormously helpful. Will definitely use them in my next project.

Incredibly frustrating customer service experience. I reached out to the company via phone to request a custom tile order. They advised they could accommodate the request and to send details via email. After emailing with the details I was told by someone else from the “Customer Service” team that the order would not be possible.

Based on what I was told on the phone I had planned the whole room and ordered complimentary items such as the sink and paint etc. Dealing with this company has therefore wasted both my time and money and they couldn’t seem to care less. So if you value your time and money, avoid this company.

I’d recommend Maitland & Poate and Claybrook if you want nice tiles + dealing with a customer service team who actually have knowledge about their products and care about customer experience.

Mali reached out to me to explain there was a communication mistake and that the shipping back was $800 not $1,500. While I still think it is too high, I do appreciate the follow up and care he took in explaining.

After a flood ruined our basement. Otto Tiles expert team suggested their waterproof collection. We installed beautiful porcelain tiles look wooden planks. Now our basement is a cozy family room totally protected from moisture.

Opening our first coffee shop was scary but Otto Tiles made it special. Their vintage pattern tiles created an authentic European cafe feel. Customers often take photos of our beautiful floor. The tiles become our signature style feature.

I was pleasantly surprised by the delivery from Otto Tiles and Design. My tiles arrived in perfect condition and ahead of schedule. This level of service makes me eager to shop here again in the future.

Otto Tiles and Design offers an impressive variety of tiles. I love browsing through the different collections of encaustic cement and Moroccan tiles. There is something every style and preference. I am very satisfied with my purchase.

We just went browsing on a rainy Sunday. The beautiful display caught our attention. Three hours later we had planned our entire home renovation. Their tiles brought our vision to life perfectly.

Living in a tiny space. I needed something special to make it stand out. Otto Tiles porcelain collection gave my apartment that luxury hotel vibe I always wanted. Every corner now feels Instagram worthy.

The staff at Otto Tiles and Design were incredibly helpful. They guided me through my options and helped me find the perfect tiles for my project. Their knowledge and friendliness made the shopping experience enjoyable and stress free.

I visited Otto Tiles looking for something unique for my bathroom renovation. Their terrazzo tile selection was amazing. The final result looks exactly like the showroom display I fell in love with.

I recently purchased tiles from Otto Tiles and Design. The quality is outstanding and the designs are stunning. Each tile adds a unique touch to my home. I highly recommend this shop for anyone seeking beautiful tiles.

The handmade Moroccan tiles I bought from Otto Tiles transformed my kitchen completely. The staff helped me pick perfect colors and patterns. Installation was smooth and the quality is outstanding.

Otto Tiles transformed my ordinary bathroom into a stunning Moroccan inspired oasis. The intricate Zellige tiles with their rich hues and delicate patterns are simply breathtaking. The quality is amazing and the customer service was great. from the initial consultation to the final installation the process was seamless and enjoyable. I couldn't be happier with the results.

I am an architect with over 20 years of experience in the hospitality and residential industry. I am delighted with the quality and service Otto Tiles provides.

The selection of terrazzo tiles they offer is extensive, showcasing a wide range of colours, patterns, and finishes. This diversity and bespoke design options allowed me to find the perfect tiles for my latest projects.

What truly sets Otto apart, however, is their dedication to quality. Additionally, the customer service was great. The team was responsive, knowledgeable, and always eager to assist with any questions or concerns I had. Their expertise in terrazzo tiles was evident, making the selection process smooth and enjoyable.

Thank you, Otto. I look forward to working with them on future projects!

I ordered some beautiful tiles back 3 months ago from Otto tiles. I was pregnant and since ordering the tiles I’ve had some health and non health related issues (which I will not go into) which meant that our renovations could not go ahead.

I was told by Otto tiles that they cannot accept a return of the tiles as they would not match the batch. I asked if they would consider just looking at them (as they are still packaged and unused) to see if they match their current batch as the May well be fine. However, they refused to even look at them, they just straight up said no. I understand the return policy but given what I’ve gone through all I was asking them was to look at them.

I even asked if they wanted to give me store credit instead of a refund as I’m sure one day I will buy more tiles from them and again, they did not even entertain the idea.

Very cold, insensitive and I compassion company.