Robert Oulsnam and Company  Reviews 

1,027
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, supportive, and always ready to assist with any questions or concerns. People frequently highlight the prompt response times and smooth communication throughout the entire property transaction process. Buyers and sellers appreciate the professional guidance, local knowledge, and reassuring support provided during stressful times. Some reviewers were not happy with occasional communication delays, unhelpful staff interactions, or a lack of detailed property knowledge during viewings. A few consumers also mentioned experiencing frustrating delays or feeling unsupported during complicated property sales.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team members are consistently professional,... See more

Service

Customers consistently note positive experiences with service, highlighting that the staff are professional,... See more

Customer service

People report positive experiences with customer service, highlighting pleasant, professional staff who... See more

Response time

Reviewers mention positive feedback about response time, highlighting that consumers consistently receive... See more

User experience

Users describe positive interactions with user experience, highlighting how reviewers felt supported and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently purchased our home through Oulsnams Bromsgrove and I wanted to leave a special thank you to Peter! 🏡✨ Buying a home can be so stressful, but Peter made it happen. Without his dedicat... See more

Rated 5 out of 5 stars

Ron conducted our viewing at a property today, they scheduled it last minute to fit in with our schedules. He was personably and answered all our questions to the best of our knowledge. Ouslamns has a... See more

Rated 5 out of 5 stars

We used Oulsnam Estate Agents to sell a residential property. Throughout the process, the sales team were helpful and supportive. The process was quite lengthy but we were kept up to date with devel... See more

Company replied

Rated 5 out of 5 stars

I was dealing with Shania Benton & it was lovely working with her. Oulsnam is very transparent & customer friendly. They always try to work around your schedule & give a realistic timeline if yo... See more

Company replied


Company details

  1. Estate Agent

Written by the company

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,027)

246 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We found Oulsnam in Kings Heath…

We found Oulsnam in Kings Heath consistently helpful and informative about the process - they gave us a realistic valuation and found perfect buyers for our house. And did all this without being pushy!
We also liked the fact that all the staff we encountered were women - good for Oulsnam!

30 September 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ A pleasure to work with Peter and…

⭐️⭐️⭐️⭐️⭐️ A pleasure to work with Peter and the team at Robert Oulsnam Estate Agents, Bromsgrove!

On behalf of all the team at X Mortgage Limited, we just wanted to say a huge thank you to Pete and the team at Altnam's Bromsgrove. 🙏

It was a genuine pleasure to deal with you on what was a very difficult and challenging transaction. We faced many challenges along the way, but with great teamwork, communication and determination, between us we were able to overcome them and get it over the line. ✨

Pete made it happen. He was professional, proactive, responsive and a real pleasure to work alongside. Nothing was too much trouble and he always kept us and our client fully updated.

Thank you again to Pete and the whole Altnam's team at Bromsgrove - we look forward to working with you again soon!

From all the team at X Mortgage

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

We recently purchased our home through Oulsnams Bromsgrove and I wanted to leave a special thank you to Peter! 🏡✨

Buying a home can be so stressful, but Peter made it happen. Without his dedication, communication and determination, I truly believe our purchase would have fallen through. Nothing was ever too much trouble. 🙏

He is a huge asset and a real credit to Oulsnams. I cannot recommend both Peter and the Bromsgrove branch enough. ⭐️⭐️⭐️⭐️⭐️ Highly recommended!

25 September 2026
Unprompted review
Rated 5 out of 5 stars

We viewed a property with Jeff and he…

We viewed a property with Jeff and he was extremely friendly and welcoming. Anything we needed to know about the property he was there on hand to answer all the questions we had. He allowed us to take our time round the property and didn’t put any pressure on us at all, as first time buyers having this experience takes off a load of pressure.

26 September 2026
Unprompted review
Rated 5 out of 5 stars

The best team

A lovely, supportive and skilled team at Oulsnams in Bromsgrove. They sold our house for us in a very difficult economic climate. They did their best for us and went beyond the expected level of service for us. Very grateful to all of the team, especially Emma!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

A really helpful team.

The team were always very patient, supportive and professional. Sadly there were a number of issues to deal with that delayed the sale and completion, none of which were the fault of Oulsnams, they dealt with everything that came up.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic local estate agent

Fantastic local estate agent, the staff have been great from viewing properties to finally collecting the keys to our new home last week. The staff were always professional, polite and helpful with any questions or assistance I needed throughout the purchasing process. All staff were personable and very friendly, special mention to Alison who really did make a stressful process manageable and who generally seemed to care. Alison was always happy to advise and seemed truly happy when I went to her to collect the keys. Thank you Alison for all your help, and to all at Oulsnam.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

I have recently sold my house through…

I have recently sold my house through Oulshams. I have had excellent service from all the team from my initial valuation up to completion. Having sold houses before through various agents I can highly recommend the team at Oulsnams as you get that extra personal service. Which is so helpful when selling a property.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

A Quick House Sale

House sale went very smoothly, probably helped by the fact that there wasn't a complicated chain. I approached Oulsnams, who had done a previous house valuation for me. Victoria and the team were very helpful and efficient in dealing with the sale. Marketing of the property was done quickly to get the property out there. The second viewing provided an acceptable offer which I took.
Oulsnam's suggested a company called Breezemove, who provide information on a selection of conveyancing solicitors with cost details. This was very useful, as these solicitors were geared to getting the completion done quickly. If I had chosen a local solicitor I don't think it would have completed anywhere near as quick. From accepting the offer to completion was two months.
Thanks to Vicki, Debbie, Elisha and team for a job well done.
Would definitely recommend Oulsnams

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Ron was excellent

Ron was excellent. Showed us round the property in a thorough manner & answered any questions we had with no issues whatsover. Thank you Ron👍
Dawn & Steve

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Having moved to Oulsnam from another…

Having moved to Oulsnam from another Agent, we really needed help selling swiftly.
The difference was significantly different from the start with a more personalised tailored approach.
Honestly couldn’t have asked for a more caring team.
Top agents who genuinely care.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Lissie in the Bournville office

Lissie in the Bournville office made the buying process as smooth as possible. Despite many challenges with solicitors etc, she went consistently above and beyond to keep the ball rolling. Thanks again Lissie!

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Diamond service

I can’t thank Shelbi and here team enough for the hard work they put into selling my property. I would certainly with no hesitation recommend Robert Ouslam to any prospective buyers or sellers.
Thankyou once again

Ray Harrison.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Ron conducted our viewing at a property…

Ron conducted our viewing at a property today, they scheduled it last minute to fit in with our schedules. He was personably and answered all our questions to the best of our knowledge. Ouslamns has also sold our property and I'm so glad we've changed to them after a year on the market they were excellent as sellers and buyers.

5 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look