Robert Oulsnam and Company  Reviews 

1,047
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 240 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight that the local agency staff are exceptionally supportive, friendly, and professional throughout the entire property transaction process. Clients express deep satisfaction with the prompt response times, noting that staff members are always available to answer questions and provide valuable guidance from start to finish. Some reviewers were not happy with occasional communication issues, mentioning specific instances of unhelpful staff behavior, delayed replies to inquiries, and agents occasionally lacking sufficient property knowledge. A few people also described frustrating wait times and difficult administrative hurdles during their interactions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, professional, and friendly... See more

Service

Customers consistently note positive experiences with service, highlighting that the staff are always... See more

Customer service

People report positive experiences with customer service, highlighting that consumers are consistently kept... See more

User experience

Reviewers highlight positive aspects of user experience, noting that agents are very informative, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We found Oulsnam in Kings Heath consistently helpful and informative about the process - they gave us a realistic valuation and found perfect buyers for our house. And did all this without being push... See more

Rated 5 out of 5 stars

Ron conducted our viewing at a property today, they scheduled it last minute to fit in with our schedules. He was personably and answered all our questions to the best of our knowledge. Ouslamns has a... See more

Rated 5 out of 5 stars

We used Oulsnam Estate Agents to sell a residential property. Throughout the process, the sales team were helpful and supportive. The process was quite lengthy but we were kept up to date with devel... See more

Company replied

Rated 5 out of 5 stars

I was dealing with Shania Benton & it was lovely working with her. Oulsnam is very transparent & customer friendly. They always try to work around your schedule & give a realistic timeline if yo... See more

Company replied


Company details

  1. Estate Agent

Written by the company

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,047)

243 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

The service was professional and friendly from the offset and there was excellent communication throughout the whole process.
The house was sold quickly and with no issues.

15 October 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Barnt Green Office

Huge thanks to everyone in the Barnt Green office. We purchased a property through them 10 years ago, let it through them and have recently sold it through them. The teams in Sales and Lettings have always been professional, responsive and efficient and it has always been a pleasure. Highly recommended.

9 October 2026
Unprompted review
Rated 5 out of 5 stars

Victoria came to value my property…

Victoria came to value my property today and was clearly well prepared, having thoroughly researched the local area, which gave me real confidence in her valuation. She was friendly, knowledgeable and professional throughout, offering reassuring and practical advice tailored to my circumstances. A really positive experience!

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Karen Clifton

Great experience with Karen Clifton. She showed us around a beautiful house, was very informative and friendly. Made us feel very secure in our interests. Can't recommend enough. Thank you Karen!

9 October 2026
Unprompted review
Rated 5 out of 5 stars

Patient and informative

We purchased a property through Oulsnam. It was drawn out due to lender issues. Georgie was very patient and informative during the whole process. Allowing access for multiple surveys and building checks while keeping both us and the seller happy. Will definitely be using their services in the future as when Georgie wasn't available the whole team were more than happy to help.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Co ordinated and Seamless Service

Bromsgrove Oulsnams sold a deceased estate property.
I have used them previously and once again they exceeded expectations with professionalism, courtesy, approachability and expertise.
It is good to see the staff there do not keep changing so other than the addition of an administrator it was the same team as two years ago.

2 October 2026
Unprompted review
Rated 5 out of 5 stars

Great Commuctions

Great Commuctions with office to me and brother
Helpful friendly staff
Excellent service by all
Thank you very much for all that you
Have done for me and my brother 👍

8 October 2026
Unprompted review
Rated 1 out of 5 stars

Not even worth one star

Not even worth one star! I’m writing this on behalf of my sister who I have had to physically hold to stop her having a nervous breakdown after the completion of the sale of her house by Oulsnam failed to go through. Removal van had taken the furniture, solicitors informed us the money was being transferred, so we went to the new property and awaited confirmation that the money was in my sister’s account. And waited; and waited. Solicitors finally told us that the Contract Completion had not gone through! Removal van took the furniture away; the seller of her new property was furious and Oulsnams response -“why hadn’t she dropped the keys off”. WHY would anyone relinquish the keys to their property when the sale had not gone through. Completion did go through the following day - the reason for the delay was the bank undertaking a spot check - the only reason we can think of for this was because the buyer had informed Oulsnam that he was making a significant cash deposit towards the purchase. So knowing that; and knowing that the banks scrutinise cash transactions closely, why was there no contingency in place to accommodate a potential hold up and subsequent failure to complete on the due date. No apology has been given. But they were very quick to tell her she had to release the keys as she was breaking the law by not doing so!

30 September 2026
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

We are sorry to hear that the circumstances surrounding the completion of the sale caused distress. However, we do feel it is important to clarify the role of the estate agent in the completion process, as several points raised in this review are outside the control of Oulsnam.
The transfer of purchase funds is entirely a matter between the purchaser’s bank and the solicitors acting on the transaction. Estate agents have no control over when funds are released, how long a bank takes to process a payment, or whether a bank carries out additional security checks. We are therefore unable to put contingency arrangements in place for potential banking delays, as these are matters outside our control.
Our role on the day of completion is to facilitate the handover of the keys once we have been advised that legal completion has taken place. We are not involved in transferring the funds or confirming that money has reached the seller’s personal bank account.
It is also important to clarify the position regarding the keys. Once legal completion has taken place, ownership of the property passes to the purchaser. At that point, the estate agent is legally obliged to release the keys to the new owner. We cannot retain keys because a seller has not yet completed on their onward purchase, nor can we make the handover conditional upon funds subsequently reaching the seller’s personal bank account.
We appreciate that moving home can be extremely stressful, particularly when an onward purchase is involved. However, the delay described in this review was caused by the banking process and was outside the control of Oulsnam. We are disappointed that the review suggests otherwise, as our team acted in accordance with the legal completion process and the instructions received from the solicitors.

Rated 5 out of 5 stars

Excellent right from the start…

Excellent right from the start with Tom's valuation visit back in March, through to completion of our sale in September. It has been quite a journey with many ups and downs for us, but the Bromsgrove team, and Pete in particular, have been there for us, giving valuable advice and support throughout, for both sale and purchase. Always a friendly response to calls and a lovely welcome on our frequent visits to the easily accessible Bromsgrove office. Thank you so much, we couldn't rate you more highly. 100% recommended without reservation.

2 October 2026
Unprompted review
Rated 5 out of 5 stars

Karen Clifton

I have recently had several viewings and of them, Karen was the most impressive viewing representative. She was knowledgeable on the house, had obviously done her 'homework' on the background and also had info to hand. She was also friendly and professional.

2 October 2026
Unprompted review

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