ŌURA Reviews 4,142

I feel as if I have been used by Oura as a guinea pig for this new technology… a thoroughly disappointing but expensive experience

An unsatisfactory, unreliable and frustrating experience with negligible customer support other than a matrix of online fault finding suggestions with no mechanism for making complaints. If you can’t complain, then I guess there are no complaints, a good concept, just like its product (only at concept)

Avoid this product and stick to the well developed and robust products of the fitness watch range…. This product will fail and fail big just at the warranty expiry… a review of their own website is always a wash of open product issues

First of all, the Oura Ring is phenomenal! That said, it seems like an expensive item. There is a subscription. I'll argue that it is worth knowing how you are doing health-wise, and its sleep monitor is very accurate! The customer service is the reason I will be a lifelong customer. I had a problem with the battery health. They quickly diagnosed the problem and swiftly replaced my ring! This, to me, is exceptional customer service!

I have been an Oura Ring user for 8 years. I rely on it for my sleep, readiness, and activity. It has been a wonderful motivator in keeping me on track to continue a healthy active life. When I recently had an issue with my ring, which is very unusual, I quickly turned to Oura for help. I was quickly assisted in determining the cause of the issue and resolving it. Very professional assistance. I am truly committed to Oura for the quality of the product and for the professional and quick assistance provided when there is a rare need to seek assistance with a problem.

The Ring and customer service is top-notch. From the moment I got the ring I loved every minute of it and using most of its features. When I had an issue, I called customer service and they were very attentive and made sure my questions were answered. I cannot speak highly enough as they are a great company with an awesome product.

Company sent me empty box after 3 failed delivery attempts they told me within 1 day they concluded the with with dhl made 0 sense they are rudely nice they rub in your face and refused to
Help after showing clear pictures of items not received.

Had my Oura 4 about 8 months and it stopped connecting not able to give sleep data.

Chris at Oura checked the stats and within minutes began the process of sending me a new ring along with 3 months of free subscription.

Chris was very professional and apologetic for the issue. I came away very appreciative and happy that Oura backs their product and takes care of the customer.

I use a few wearables and Oura, for me stand head and shoulders above the others. Product quality, ongoing inclusive innovations and customer service off the charts.

My ring has made a huge difference to my healthy lifestyle, and customer service is incredible. Will always recommend.

Battery for messed up but Oura support quickly scheduled a replacement

My problem was heard and dealt with quickly and completely! Excellent customer service!

Customer service made replacing my ring very easy. I just answered a few questions and they were very responsive. My replacement was ordered the same day. Thank you !

I truly couldn’t be happier with my experience! I absolutely love my Oura ring and have convinced several of my colleagues to get one as well. So when my battery stopped working after 2 years, I was definitely disappointed—and honestly a bit worried that I might have recommended something that wouldn’t hold up over time.

That said, I’m beyond thrilled with how quickly James stepped in and made things right—far exceeding my expectations! It completely turned the situation around. Thank you again! I feel 100% confident continuing to recommend your product.

I’ve been using the Oura Ring Gen 4 and the experience has been consistently positive. The sleep tracking feels accurate, the readiness insights are easy to understand, and the ring is comfortable enough to forget you’re wearing it. The app is clean and stable, and the data presentation is straightforward. It’s not a dramatic reinvention, but it delivers exactly what it promises — reliable health tracking without complications.

Service magic. I have had an Oura ring for over 8 years and occasionally needed customer service. It has always been great service. I am now overwhelmed by how good (even magical) the CS has become.

I’m telling everyone. The process was so seamless it barely felt like a typical service interaction. It was so fast, technically clear, and resolved. It was more like speaking with an old friend who knew exactly what you needed. Well done!

The issue was an unexplained reduction in battery life. Interrogating the ring from its base took only seconds. Verified via email or app. System noted the battery health was off, and a new ring is being shipped.

After a few years of only using my Gen 3 ring during sleep, the ring was still working fine but the battery was acting up and I wouldn't get data when the battery did a quick drain. I used the ouraring chatbot feature (Finn) in their Help Center, and they looked into my account and battery and noticed a problem. I was offered $100 off of the Gen 4 ring which I took and now have the Gen 4. This help feature was quick to resolve my problem.

**DO NOT BUY THIS RING**

So far, support is the worst I can remember experiencing from any electronics device company.

My wife ordered a ring and followed the prompts to prematurely pay for a years’ worth of the required membership.

Oura sent her the wrong color ring so she sent it back for a refund, allowing her to reorder the correct ring…there is no option for an exchange.

We have since learned that her membership is attached to the specific ring she has already returned and now she cannot complete the steps to cancel her membership for a refund because it was never activated with the ring that has already been sent back.

Where is Oura’s service in all of this…radio silence!!

There is no phone number to call; however, you can schedule a call with Oura’s customer service team (an arrangement in which Oura’s customer service team is supposed to call you at a designated time). My wife scheduled a call with Oura’s customer service team but they did not call at the designated time…in fact, they never called.

So, we are left with a terrible chat bot service model that can’t service anything more than three predesigned scenarios.

We are more than likely out the annual membership fee and I am not even confident we will receive a refund for the ring we returned.

HORRIBLE CX No phone support Bots and useless text support !!!!!!!!!!!!!!!

I had a great experience with Oura! My email was answered quickly and taken care of over the weekend. I got my new ring in less than a week. Josh was quick to respond to my emails and got me back on my Oura ring quick. Thank you so much!

Excellent customer support and great product.

The oura team are awesome, and super easy to communicate with. When queried about the battery not working very well, they didn’t hesitate to send me a new ring free of charge. Whole experience was so good as not many companies would uphold these standards.