Branch Insurance Reviews 

2,857
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Unfortunately my parents’ home burnt down last year. But with Branch Insurance’s help, they’ve been able to navigate through these trying times, and will be moving into their rebuilt home over the nex... See more

Rated 5 out of 5 stars

Suzzie was the best insurance agent I've ever dealt with ever. She was very informative, extremely patient and kind. She made sure all the information needed was transparent. I became ill during the... See more

Rated 5 out of 5 stars

Branch auto claim processing is very fast, prompt and transparent. Both the adjustor and the Total loss team has been very reachable both via calls and text and closed the whole thing in 2 weeks (majo... See more

Company replied

Rated 4 out of 5 stars

James Duncan was a delight to work with . Out of a stressful and unfamiliar experience James made it at least palatable to deal with. I had previously never heard of Branch Insurance and they are... See more

Company details

  1. Insurance company

Written by the company

Easy-to-buy home and auto coverage, returning insurance to its original intent: being a force for communal good.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(2,857)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Suzie Gilham

Suzie Gilham has made the initial part of the claim very calming. Structure firea are not fun. She was very professionaland personal at the same time. She needs a raise. Dont find many
people like this anymore. Thank Suz!

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Tiffany is a true professional.

Tiffany was able to calm me down. I was super stressed about our basement flooding. She helped me understand what I needed to do to process my claim. She answered all of my questions and got back to me quickly.
Tiffany is a true professional.

27 November 2024
Unprompted review
Rated 5 out of 5 stars

I called Rocket Mortgage this morning…

I called Rocket Mortgage this morning and they suggested that Branch might be a better option for me insurance wise. I got Kelly Hickman on the line and she was an absolute rock star to work with!! She got way better rates for me and it was SO easy!! I will definitely recommend Branch to other in Montana.

11 December 2024
Rated 1 out of 5 stars

HORRIBLE EXPERIENCE!!!!

HORRIBLE EXPERIENCE!!!!! Nothing but issues since I’ve had this insurance. Third time I’ve had a “lapse” in coverage due to them back dating documents even when I have documented proof of coverage. They definitely lost a customer for life. I’ve switched to Progressive and it’s been a blessing since. It’s cheaper, more professional, and just over all easier to navigate. Branch deserves a 0 star rating in my books!

25 November 2024
Unprompted review
Branch Insurance logo

Reply from Branch Insurance

We’re truly sorry to hear about your experience, Justice. After reviewing your policy, we see that you joined Branch through an independent agent. At Branch, we are committed to ensuring that all our agents provide our members with a consistent and positive experience.

We’ll use your feedback to contact the agent directly and address this internally to help improve future interactions. Thank you for taking the time to share your experience with us—it helps us to continue growing and providing better service.

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. The process was quick, easy and convenient. No worries or frustration. All my questions were answered clearly and concise. It truly was a No hassle process. I am very happy and pleased. Thank you, sincerely.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, friendly customer service and discounts from previous insurance

4 November 2024
Branch Insurance logo

Reply from Branch Insurance

Hi Harry, thanks so much for your review! We’re so glad to hear you had a good experience, and we’re so glad to have you in the Branch community.

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