Ordered curdsnacks, fast delivery, but need to drop one star, as recent delivery didnt keep cool enough and curdsnacks arrived squashed and warm, one ice pack is not enough to keep products cool, if d... See more
Company replied
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See what reviewers are saying
very speedy delivery, great communication, arranged delivery just when I was in. the items were packaged very good, ‘kārums’ is my absolute go to latvian snack and I was worried how it will handle the... See more
Everything I ordered came much quicker than I expected, super amazed by that! One thing to keep in mind though, make sure you’re there to collect the parcel, especially if you get frozen goods, they d... See more
Definitely recommend ordering from this shop and I will be ordering again. Products were well packed all in good condition and delicious. Wish maybe some expiry dates were more in future . Shop could... See more
Company replied
Company details
Written by the company
Online Grocery food store from Latvia, Lithuania, Estonia, Russian, Bulgaria and more.
Contact info
United Kingdom
- 07462 125538
- info@ourfood.uk
- ourfood.uk
4.6
Excellent
142 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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👍🏻 👍🏻 👍🏻
6 October 2022
Perfect food and fast delivery.thank…
Perfect food and fast delivery.thank you ourfood.com
17 October 2022
Great customer service!
10 October 2022
The candy and other foods I got were…
The candy and other foods I got were great, I was missing them and unfortunately can't get them anywhere around me. The cheesecake was melted and a bit squashed on the way to me.
28 September 2022
SCAMMERS!!!
Ordered Latvian products and never received them.
Emailed them and they refuse to refund. They are saying they are not gonna return the money because I missed delivery, but I was at home the whole day.
Absolutely shocked that something like this can happened in UK.
Avoid this company at any cost!
2 September 2022
Unprompted review
Reply from Our Food
Dear Nastja,
Thank you for your feedback. In this case unfortunately there are no mistakes from our side. You have been refusing to collect your order for more than 24h even when you received all the messages when your order was waiting for you. We are not scammers and we always do everything possible to solve problems if they are.
Reply from Our Food
Thank you Eva for your feedback. We will continue to do our best. ❤
Good service.
19 August 2022
Reply from Our Food
Thank you Eva for your feedback. We will continue to do our best. ❤
Great quality, good service
Came a bit later than expected but it was worth to wait. Very good packed, some goods in cool pack so all items were fresh. Definitely will buy again.
10 August 2022
Reply from Our Food
Thank you Eva for your feedback. We will continue to do our best. ❤
Overall fine with dry food products
Overall fine with dry food products. But two things put me off were: the delivery delay, I understand its not shops fault, but they could let the driver know that there are frozen food inside the parcel so he can deliver it first or at least on time, as all my frozen food was defrosted and warm by the time it got to my house. And selling not very fresh products are bad for business, I received smoked chicken on 02.08.2022 but the use date was by 04.08.2022! Hopefully it won't happen next time.
3 August 2022
Unprompted review
Reply from Our Food
Thank you Eva for your feedback. We will continue to do our best. ❤
Fast delivery
Ordered curdsnacks, fast delivery, but need to drop one star, as recent delivery didnt keep cool enough and curdsnacks arrived squashed and warm, one ice pack is not enough to keep products cool, if delivery been sceduled after 4. Other than that we are happy nd keep buying
31 July 2022
Reply from Our Food
Thank you Eva for your feedback. We will continue to do our best. ❤
Fast delivery and products were packed…
Fast delivery and products were packed very accurate. Will definitely order again.
15 July 2022
Reply from Our Food
Thank you Eva for your feedback. We will continue to do our best. ❤
Reply from Our Food
Thank you Eva for your feedback. We will continue to do our best. ❤
Everything was great
Everything was great just little happiness from home, only just one of crisp packs was smaller then what I ordered.
1 July 2022
Reply from Our Food
Thank you Eva for your feedback. We will continue to do our best. ❤
Some of products was damaged.
Some of products was damaged.
And its minus of delivery days and times. Cant choose Saturday.
15 June 2022
Reply from Our Food
Thank you Laura for your feedback. Please get touch with our support team info@urfood.uk to help with your order.
Super fast delivery,very fresh and…
Super fast delivery,very fresh and tasty food,thank you very much 10/10
14 June 2022
Reply from Our Food
Thank you Zibute for your feedback. We will continue to do our best. ❤
Reply from Our Food
Thank you Marius for your feedback. We will continue to do our best. ❤
Great service
Everything came quick and well packed. Thank you, will order again definitely.
12 June 2022
Reply from Our Food
Thank you Evita for your feedback. We will continue to do our best. ❤
Somtime when I order food not come…
Somtime when I order food not come .what I order.difreind thinks more
12 June 2022
Reply from Our Food
Thank you Guna for your feedback. There was had issues with your bank payments and we can help. Please get touch with us with our support team info@urfood.uk to help with your order.
Recommend !
Definitely recommend ordering from this shop and I will be ordering again. Products were well packed all in good condition and delicious. Wish maybe some expiry dates were more in future . Shop could do with more variety...
12 June 2022
Reply from Our Food
Thank you Zee for your feedback. We will continue to do our best. ❤
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