Ourgiftspalace Reviews 

Quick to respond and cancel the membership as asked with no further questions

Company can be trusted, since we had some issues and thay said that thay will make complete refund. Thank you Emerald.

Quick response and efficiency.

I would give 0 stars if I could. Out of the blue I started receiving emails from Ourgiftspalace saying I had signed up for a membership with them...which I had not. they were talking about giving you credits and topping up your account with $9.99 or 9 Euro. I wrote back immediately and said I never signed up for a membership. Without giving me any proof they just said I had signed up on the 8th Sept, and they would start the cancellation process but it takes 14 days. any amounts due in that time would still be deducted. at the same time two other companies (Mytechietools, and Unikepaper)started doing the same thing. They have all deducted multiple amounts from my account from the 8th to the 11tn September. I ended up having to cancel my card so that they cant keep taking money. Ive opened a fraud case with my bank as well. Today, I received an email from gifts palace to say my cancellation has started today and will now only be cancelled on the 1st October. I had to send them their own email from the 10th sept , where they notified me of the cancellation that would be complete on the 24th September.

They have to improve the solutions to the customers requests. I have asked for more this week to cancel the membership and they continue actualizing it when I want to cancel it.
Even tried to make charges in the bank when I have canceled it. Not a good customer service. Maybe useful for the company, not for the customer.

Experience was ok

Bob is now in touch with me and helping to resolve a small issue I had.
He has been very helpful and hopefully this will be sorted in a timely fashion.
Thank you Bob

I would like to rate Agent Emerald’s assistance as an excellent service with regards my whole refund process. Nowadays that money is a vital essential in life it would be so much appriciated with this news that i could get my refund 100%.

prompt response and assistance with cancelling my account

My request was handled by Kevin in a very profesional way and he attended to my family request immediately.

I’ve been in touch with a member of there team,Bob, to help me with an accident I made purchasing the wrong thing but Bob has been excellent and smothed the whole thing over

Good communication and feedback, thank you - I'm yet awaiting my refund on membership cancelation...

Eugene is very helpful and easy to communicate with 👍👍👍

I didn't like that they kept on deducting money from my account without my approval, but thanks to Kurt he assured me that i will be refunded what's due to me.

Issues handled well by Emily