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OurMoneyMarket Reviews 

380
•
TrustScore 4.5 out of 5

4.5

Non-bank financial service
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Review summary

Created with AI, based on recent reviews

Considering 368 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers frequently highlight that the friendly staff is exceptionally helpful and efficient, guiding everyone smoothly through each stage of the process. People deeply appreciate the remarkably fast response times, clear communication, and overall simple digital experience when managing their personal loan applications entirely from home. However, some reviewers noted particularly frustrating issues with extremely long wait times on the phone when trying to speak with customer support. A few other people also felt that communication became extremely difficult and totally unresponsive once the official contract was successfully signed.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for providing professional, courteous, and... See more

Customer service

Consumers find customer service to be positive, highlighting friendly and helpful staff who make the process... See more

Service

Reviewers highlight positive aspects of service, often praising the professional, courteous, and impressively... See more

Response time

Clients share positive opinions on response_time, highlighting quick approvals and prompt communication from... See more

User experience

People report positive experiences with user experience, highlighting that the entire process is quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing experience. So fast, efficient and extremely helpful. From initial enquiry to approval, no more than a couple of hours. So helpful as im not computer savvy. Guided me through to the final pr... See more

Rated 5 out of 5 stars

Customer representative Zafir is a credit to the company. He helped me understand what was happening and what I needed to do. He explained each step along the way and problem-solved a couple of m... See more

Rated 5 out of 5 stars

I have found this whole experience very easy and straightforward. I only applied last night and within less than 24 hours, I am pre approved. Elliot was very helpful and outlined the terms of the loan... See more

Rated 5 out of 5 stars

Aryan and Ameeksha were really helpful finalising the process and stayed on the phone while I uploaded documents. They were very friendly and made the whole process stress free. I would recommend omm... See more

Company details

  1. Non-bank financial service
  2. Alternative Financial Services
  3. Car finance and loan company
  4. Finance broker
  5. Loan agency

Written by the company

OurMoneyMarket provides simple, low-rate, personal loans to help Australians make their next big idea a reality. We provide loans so you can buy a car, go on holiday, renovate your home, consolidate debts, whatever it is that you need. Apply online in minutes and have funds deposited as soon as the next day.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

380 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(380)

348 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

Great service, fast, trustworthy and reliable. No time wasted, followed up accordingly and provided support when needed. Highly recommended!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Michelle was very supportive

Michelle was very helpful and provided the support I needed. She answered my questions clearly and guided me through everything in a professional and friendly way. I really appreciated the help I received

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Zac was incredible help

Zac was incredible help, I don't believe in 5 stars because to me that means there is no improvement to be made everything was perfect etc. I was on hold to our moneymarket to get a statement, Zac saw I was on hold and fixed everything for me within 5 minutes really saved me I was in a time crunch and stressing. Zac mate thanks again!!

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Even though the phone line was busy and…

Even though the phone line was busy and I was on hold, an operator called Zac txt me whilst on hold, to ask if he could help, once I had verified myself he sorted out everything I needed and I didn’t need to wait, all via txt! Awesome service

18 March 2026
Unprompted review

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