I used Outbacker for my solo travelling around Asia for 5months. I made two claims, which totalled around £600. I provided the details, and they only asked for some extra evidence on the second c... See more
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Disgraceful , lying and misselling of annual policies. If you return for more than 14 days two weeks to UK your insurance becomes invalid despite the fact you need cover abroad for less time.... See more
Company replied
I used Outbacker for a 7 month trip to Australia. During this time I had to use the Australian medical system a number of times due to a potentially serious condition. Fortunately the tests/scans gav... See more
Went with Outbacker for travel insurance to cover my working holiday and encountered a situation where I needed to amend my policy to include winter sports after already arriving abroad. Tomas and Zyr... See more
Company details
Information provided by various external sources
The Outbacker Travel Insurance product range has been designed to reduce the price of long haul and backpackers travel insurance without cutting down on the cover! We believe that you deserve to have a quality backpacking insurance policy to protect you on your travels, which is why our cover has been carefully constructed to provide you with specialised backpacker travel insurance that fits your travel needs.
Contact info
3.7
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Super helpful and efficient
Super helpful and efficient! Answered my query clearly in less than 2 minutes!
17 November 2023
Bradley was extremely helpful and…
Bradley was extremely helpful and answered a number of questions, made me feel comfortable and confident in the insurance package.
6 November 2023
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Mikhala to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback.
Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Nicky to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Excellence customer service
I purchased over the phone and Anca was amazing! She was patient, clear and very friendly. The phone call was quick even though she explained all the steps and helped me through the process. I would highly recommend
31 October 2023
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Anca to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Really simple and competitive pricing
28 October 2023
VERY EASY TO NAVIGATE WEBSITE AND GET…
VERY EASY TO NAVIGATE WEBSITE AND GET WHAT YOU NEED
27 October 2023
Having researched Backpacker insurance…
Having researched Backpacker insurance I called Outbacker today for a quote and to ask a long list of questions. Nicky was very helpful and well informed so I felt comfortable about taking out cover with this company. Hopefully I won't have to claim but should the need arise, I feel reassured that my cover is adequate and that help will be immediately available.
26 October 2023
I would not recommend Outbacker to…
I would not recommend Outbacker to anyone.
Outbacker Insurance has attempted to dodge, duck, and dive almost every claim I have made. If they have paid, it has been after months of emails requesting documents they either don't need or already have. I paid for the premium insurance but they still tried to subtract excess from one of the claims.
I have lost a phone and had injury on my trip and they have refused to pay for either of these, despite clear evidence. They use cleverly worded policy documents which allow them to avoid payment.
19 October 2023
Unprompted review
Reply from Outbacker Insurance
Thank you for your review.
We have contacted Davies and CEGA - the claims handlers appointed by your insurer who have informed us of the following:
Davies - the gadgets claims handlers - informed us that they have reviewed your claim for the lost phone, and they have tried to reach you but unable to get through. However, your claim has now been settled.
CEGA - informed us that they are still awaiting for some documents they have requested you. Until you provide the relevant documentation they are unable to proceed with your claims. They have also logged a complaint on your behalf, which will be dealt with separately from your claims. We note that the complaint outcome may take up to a month. If you require further information in regards to your claims and the required documentation, please contact directly CEGA at 01473 921 258, or reply to their emails accordingly.
If you have any further questions, please let us know.
Easy and quick process
12 October 2023
Lovely assistant
Lovely assistant, answered all my questions . Nicky was great, thank you .
11 October 2023
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Nicky to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Extending travel insurance
Good customer service. I wanted to extend my travel insurance and this was implemented within a few short minutes.
9 October 2023
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Nicky to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Nice quick service!
5 October 2023
Unprompted review
Top tier company
Quick, efficient, and excellent customer service, no wait times, got the problem sorted fast. Top tier company. Thanks Outbacker!
4 October 2023
Great support in purchasing the policy
Great support in purchasing the policy. All my questions were answered.
29 September 2023
Easy to phone and give good advice
Answered call and give me advice on renewal, very helpful.. 2nd time insuring with them for my son working holiday in Australia.
Thanks guys
27 September 2023
Super helpful and made the whole process easy
I had a great experience talking to Anca while processing my travel insurance. She was super helpful and made the whole process easy. Thanks, Anca! 😊👍
26 September 2023
Reply from Outbacker Insurance
Thank you for reviewing our services, we’ll pass your feedback onto Anca to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Outbacker for taking the time out of your day to leave feedback.
Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
Fantastic Customer Service
I rarely write reviews but I feel that my experience with Outbacker deserves one. I had to claim for a medical emergency (cancer scare) whilst abroad earlier this year. The call handler was extremely empathetic to my situation and all further communication through calls and emails were helpful and made the whole experience a lot less stressful. My claim was handled quickly and efficiently without me having to chase for updates - in fact it was the other way round. I was also pleasantly surprised to be fully refunded for all medical costs incurred whilst abroad as well as my emergency flight home (minus excess). All in all I think it took about a month from first contact to the money being back in my account. I have never had to claim on insurance before and had low expectations but this company was fantastic and I can’t recommend enough.
24 March 2023
Unprompted review
Easy to read contract
Easy to read contract. Lots covered. Good reviews on customer service.
18 September 2023
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