Against a backdrop of an order of 6 additional bollard lights, where the lights were not going to be available until late June and after a new deck was installed, Outdoor and Garden lighting (via Cust... See more
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See what reviewers are saying
Great customer service. Delighted with my purchase and the process. The light is a quality item and straightforward to install
I was looking for an unusual outdoor light to match a new front door and this is very smart looking and good quality. Very pleased with the appearance although when lit slightly dimmer light than I’m... See more
We had a difficult archway into our London Mews road. Lighting has been a challenge. Two wall lanterns from Ourdoor and Gardening were just right. They arrived speedily and were good value for money.
Company details
- #83 of 99 best companies in Lighting Shop
Written by the company
The Outdoor & Garden Lighting Company is the largest online retailer of quality outdoor and garden lighting.
Contact info
18 Pillings Road, LE15 6QF, Oakham, United Kingdom
- 01572 720599
- sales@outdoorandgardenlighting.co.uk
- outdoorandgardenlighting.co.uk
Asks customers to review
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Hasn’t replied to negative reviews
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Excellent fitting very well made and…
Excellent fitting very well made and robust.
Constructive comment delivery was protracted.
Good range of bollard lamps
Supplier had good range of garden bollard lamps including these shorter ones. Pricing was competitive.
Shipping took slightly longer that indicated but was still acceptable and in time for installation.
A little delay in receiving my item
A little delay in receiving my item, but a very quick response to my enquiry and item was received two days later.
Terrible service
Terrible service, waited a month for my order when my confirmation email said 5-7 days! Not helpful and felt like I was being offered delivery times they couldn’t deliver.
However once it finally arrived I liked the products.
Lights arrived promptly but the…
Lights arrived promptly but the surrounding was described as glass but was in fact plastic so we are returning.
Very good product and excellent…
Very good product and excellent communication and delivery.
Fast courteous service good product good product…
Fast courteous service good product well pleased
No communication whatsoever
No communication whatsoever. Don’t answer calls or emails. Deliver took far longer than stated.
Not the best online company
The order did not go smoothly. After 10 days I had still not received either the light I'd ordered (promised in 5-7 days), nor a response to my first email about their failure to dispatch it. The phone number on the website is completely fake (00000 000 000). If instead customers ring the phone number provided on the order confirmation email, they get an automated reply and are told to send an email. A subsequent email and my very critical Trustpilot review prompted a fast reaction, however, together with a plethora of emails from various staff. One explained that the reason given by the company for not answering the phone was that they couldn't pay someone to sit around all day answering calls. I was also told that they would transfer the item from another customer's order because that customer was waiting for something else anyway. Someone else emailed to say the item was on back order and would be about two weeks. It actually arrived 3 hours later!!!! All rather a muddle and since person-to-person contact is not available by the phone, also very stressful. Despite their very sophisticated website and competitive pricing, customer service is not their best feature.
Minor mishap with first order
Minor mishap with first order, was swiftly and efficiently dealt with and rectified in a timely manor. Would recommend
How online shopping should be....
How online shopping should be. Confirmation of order followed by tracking information once shipped. Well packed and arrived in good time.
Great priced Outside LED light
Great priced Outside LED light. Easy to order prompt delivery.No issues, I would recommend.
Not impressed
I had to email twice, once to outdoor, once to Tiffany, before I eventually got the lights( which look old and used). No apology for the delay.
Very reasonable compared to same…
Very reasonable compared to same product elsewhere. Came within 5 days. Very happy, thanks
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