I recently purchased winter gloves from Outdoorhaven, and they are fantastic. They keep my hands warm even during very cold mornings. The material feels durable and comfortable, and the grip is excell... See more
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I must say,this is a Chinese company and it should be mentioned on their website! I told them that. Answers come quickly and professional writing too. I was very Lucky with the product (a stormresis... See more
Company replied
Horrible scam - no refund, falsee address, false tel number Avoidd by any way this scam. Lowest quality ever possible
Company replied
Recieved goods after 14 days, it's a drop shop, if I buy from a Dutch site I would expect quicker delivery, otherwise I might just a well order from Temu
Company replied
3.2
Average
2K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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Horrible scam
Horrible scam
- no refund, falsee address, false tel number
Avoidd by any way this scam.
Lowest quality ever possible
1 November 2025
Unprompted review
Reply from Outdoorhaven
Dear,
Thank you for your message. We are sorry to hear that you had such a negative experience and that you feel we are not reliable. We take this very seriously.
We would like to emphasize that we do not provide misleading information and that we do our best to assist our customers properly. It is unfortunate to hear that you experienced issues with a refund, our contact details, as well as the quality of the product.
We would like to personally look into this for you and resolve it together. Please contact us with your order details so we can assist you as quickly as possible and find an appropriate solution.
Kind regards,
Team Outdoorhaven
I recently purchased winter gloves from…
I recently purchased winter gloves from Outdoorhaven, and they are fantastic. They keep my hands warm even during very cold mornings. The material feels durable and comfortable, and the grip is excellent. Perfect for outdoor walks, hiking, or everyday winter activities. I’m very satisfied with the quality
6 February 2026
Unprompted review
Reply from Outdoorhaven
Dear Landyn,
Thank you so much for your wonderful review and for sharing your experience with our winter gloves. We’re delighted to hear that they keep your hands warm even during very cold mornings and that you’re happy with the comfort, durability, and grip.
It’s great to know they’re working well for your outdoor walks, hiking, and everyday winter activities. We truly appreciate your feedback and are very glad you’re satisfied with the quality.
Kind regards,
Team Outdoorhaven
Scam- dont buy anything from this site,
Scam- dont buy anything from this site,
9 February 2026
Unprompted review
Reply from Outdoorhaven
Dear,
Thank you for your review. We’re sorry to read your comment, however we do not see any record of previous contact or an order linked to your name in our system.
If you have a specific concern or issue, we kindly ask you to contact us directly via our customer service email so we can properly look into your case and assist you accordingly.
Kind regards,
Team Outdoorhaven
I had to wait a bit longer for the gloves, but I was informed about it in advance. The gloves meet my expectations exactly, and using the phone with them is easy too.
Very good quality.
12 December 2025
Unprompted review
Reply from Outdoorhaven
Dear Matus,
Thank you so much for your great review and for sharing your experience with us. We appreciate your patience with the slightly longer delivery time and are glad to hear that the communication met your expectations. It’s wonderful to know that the gloves are exactly what you hoped for and that they’re easy to use with your phone as well.
Thank you for your kind words about the quality, that truly means a lot to us! We look forward to helping you again with a future order.
Kind regards,
Team Outdoorhaven
Everything went well
Everything went well. Delivery time could have been a little faster.
10 December 2025
Unprompted review
Reply from Outdoorhaven
Dear,
Thank you for your kind review! We’re glad to hear that everything went well with your order. We appreciate your feedback about the delivery time as well. We’re always working to improve our shipping process, and your comment helps us do just that.
Thank you again for sharing your experience. We hope to assist you with another order soon.
Kind regards,
Team Outdoorhaven
Company ignores EU consumer law and refuses full refund
I ordered a product from OutdoorHaven.nl and exercised my legal right of withdrawal immediately after receiving it. The item was shipped from France, yet the company insists that returns must be sent to China at my own expense. This requirement was never mentioned during checkout, which violates EU consumer law (the seller is obliged to clearly inform customers about return costs and destination beforehand).
Under EU rules, when this information is missing, the seller must provide an EU return address or reimburse all return costs. Despite multiple written requests, including a formal notice and even a registered letter, the company refuses to comply.
Instead, they repeatedly offer only a 50 percent refund, while a full refund is legally required. All replies come from an AI chatbot giving standard, irrelevant responses. No human contact. No meaningful solution.
I have filed complaints with the consumer authorities.
This company does not follow EU consumer protection rules and I advise others to be very cautious.
15 September 2025
Unprompted review
Reply from Outdoorhaven
Dear,
Thank you for sharing your concerns. We understand your frustration regarding the refund process.
To clarify, our return and refund conditions including the requirement to return items to our central warehouse in Asia and the customer’s responsibility for return shipping costs are clearly stated on our website and in our return policy. We aim to be fully transparent about this before and after purchase.
If you still need assistance with your return or want us to look into your case again, please contact our customer service team directly. We are here to help and want to ensure the process is handled correctly.
Kind regards,
Team Outdoorhaven
Absolutely horrible company
Absolutely horrible company. They charge your card, send you mails telling you the order is on the way with tracking links that don’t work, and then they have the unmitigated gall to write you mails asking you to review the product. Basically this company is a scam. Buying anything from them is equal to setting your money on fire. Never, ever buy anything from this company unless you like throwing money out the window.
13 September 2025
Unprompted review
Reply from Outdoorhaven
Dear Morten,
Thank you for your feedback. We are very sorry to hear about your experience. To prioritize and solve your case as quickly as possible, we kindly ask you to email us with your full name and order number.
Regarding the request from our customer service team to write a review: this is simply to share your experience with both our shop and the product. It is not intended to persuade you to write only positive reviews. We hope this clarifies the purpose.
We sincerely apologize for the inconvenience and will do our best to resolve this matter for you.
Kind regards,
Team OutdoorHaven
I cannot recommend this webshop
⭐☆☆☆☆
I ordered bicycle bags from OutdoorHavenDK (order #5991). The company charged my credit card before the items were shipped, which is against consumer rules.
I contacted them three times by email to cancel the order and request a refund, but only received automated “robot” replies that ignored my actual questions. The product never arrived.
I have now reported the company to the Danish Consumer Ombudsman and asked my bank for a chargeback.
Very poor customer service and misleading marketing – I cannot recommend this webshop.
6 August 2025
Unprompted review
Reply from Outdoorhaven
Dear Lasse,
Thank you for your review. We’re sorry for the frustration you’ve experienced. Please contact our customer service team directly, as we have already informed them to prioritize your case and provide you with a proper solution.
Kind regards,
Team OutdoorHaven
Received products did not correspond…
Received products did not correspond exactly to the ordered products online. Quality of products is really low. Theres no NL store, it is a front for low end product from china.
13 August 2025
Unprompted review
Reply from Outdoorhaven
Dear Miguel,
Thank you for your feedback. We’re sorry to hear the products did not fully meet your expectations. Please note that we are transparent on our website that our central warehouse is in Asia, and we recommend reviewing our policy before purchasing to avoid misunderstandings.
For assistance with your order, please contact our customer service team so we can look into a proper solution.
Kind regards,
Team OutdoorHaven
Avoid this retailer
Avoid this retailer. The website is not transparent about where business is done—particularly returns. There is a small window of time in which to make returns and they spend several of them delaying the process (i.e., not responding outright to requests for return address and processing information). Finally receiving the requested information after three days of back-and-forth, I discovered that the Dutch address I found on the website has nothing to do with returning merchandise - I was asked to send the item ordered, at my expense, to China. I received no advice about carriers, cost, typical processing time, refund, etc. I will never purchase from this retailer again.
23 February 2025
Unprompted review
Reply from Outdoorhaven
Dear,
Thank you for your feedback. We sincerely regret that your experience did not meet your expectations. Transparency and customer satisfaction are very important to us, and we apologize for any confusion regarding our return process.
We understand how frustrating it can be when expectations about returns do not align with the actual process. Our return policy, including return timeframes and shipping details, is outlined on our website, but we appreciate your input and will review how we can make this information clearer and more accessible.
If there is anything we can do to assist you further, please do not hesitate to reach out to our customer service team. We value your feedback and are always looking for ways to improve our service.
Best regards,
Zoë
Customer Service Manager
www.outdoorhaven.nl
Good quality product,fits perfectly
19 January 2025
Unprompted review
Reply from Outdoorhaven
Dear Stavros,
Thank you very much for your positive review and kind words about our product! We are happy to hear that you are satisfied with the quality and that the product fits perfectly.
Your satisfaction is our priority, and we greatly appreciate that you took the time to share this with us. We hope to serve you again in the future!
Kind regards,
Zoë
Customer Service Manager
www.outdoorhaven.nl
This is a Chinese company…my product was very good
I must say,this is a Chinese company and it should be mentioned on their website! I told them that. Answers come quickly and professional writing too.
I was very Lucky with the product (a stormresisitant umbrella- good quality) ,with a resonable price 34 €...it took 2 weeks to deliver (fair). So I had no complaints about that...but a company is obliged to reveal his identity and be transparant!
15 October 2024
Unprompted review
Reply from Outdoorhaven
Dear Karine,
Thank you for your valuable feedback and your kind words about the quality of the storm-resistant umbrella! We're thrilled to hear that you are satisfied with the product and the delivery time.
To clarify, our store is based in the Netherlands. However, to offer a wide range of high-quality products at competitive prices, we’ve partnered with trusted global warehouses. This allows us to efficiently deliver products while maintaining the standards you expect.
We truly appreciate your input on transparency, and we are committed to continuously improving in that area. Your feedback is essential as we work to enhance our communication and provide the best service possible.
We look forward to serving you again in the future!
Kind regards,
Zoë
Customer Service Manager
www.outdoorhaven.nl
Bestil ikke her fra.
Kan på ingen måde anbefale andre og bestille fra denne hjemme side af.
Bestilte d 15-12-24 det der skulle være en kraftig lommelygte med stærkt genopladeligt batteri og lang holdbarhed fra deres danske hjemme side. 18 dage og en del forsinket senere modtog jeg pakken. (2-1-25) vente tiden kunne jeg ha overlevet hvis jeg så bare fik det jeg bestilte. I kassen fra Kina lå der en lomme lygte der ganske vist ligner den på hjemmesiden men der var intet batteri i selve lygten. Og der ved kan den ikke bruges. Har skrevet flere gange og send billeder til deres kundeservice men intet svar fået retur. Nul stjerner her fra til dette hollandske fusker firma.
Can in no way recommend to others and order from this website. Ordered on 15-12-24 what was supposed to be a powerful flashlight with strong rechargeable battery and long durability from their Danish home page. 18 days and some delays later I received the package. (2-1-25) wait the time I could have survived if I just got what I ordered. In the box from China was a flashlight that certainly looks like the one on the website, but there was no battery in the flashlight itself. And it knows it cannot be used. I have written several times and sent pictures to their customer service but have received no reply. Zero stars from here for this fake Dutch company.
2 January 2025
Unprompted review
Reply from Outdoorhaven
Kære Natasja,
Tak for din anmeldelse og for at gøre os opmærksomme på din oplevelse. Vi er meget kede af at høre om de problemer, du har oplevet med din bestilling, og vi forstår fuldt ud din frustration.
Vi vil gerne forsikre dig om, at vi allerede har kontaktet vores kundeserviceteam for at prioritere din sag, så vi hurtigt kan finde en passende løsning. Det er vigtigt for os, at du føler dig hørt og får den hjælp, du har brug for.
Vi sætter stor pris på din tålmodighed og vil følge op direkte, så snart vi har en opdatering til dig.
Med venlig hilsen,
Zoë
Customer Service Manager
www.outdoorhaven.dk
Do not order with this company unless…
Do not order with this company unless you want to be stuck with an overpriced item of poor quality that arrives late and you can only return it by paying over €60 for shipping it to China. Oh yeah, as said here before from other unhappy customers, you get 25% off your purchase as a “compensation”. It was my fault of course as I usually do my research before ordering form unknown websites. Their website looks like a legit european online outdoor shop. But it’s another scam.
18 December 2024
Unprompted review
Reply from Outdoorhaven
Dear Rebecca,
Thank you for sharing your feedback with us. We sincerely regret to hear about your dissatisfaction and the issues you encountered. We strive to provide high-quality products and an excellent shopping experience, and it’s clear that we fell short of your expectations.
To clarify, we are partnered with international suppliers to offer unique quality products, which can sometimes result in longer shipping times or higher return costs. We apologize if this was not communicated clearly on our website.
Please know that we take your concerns seriously and aim to improve based on customer input. If you would like, please email us directly so we can address your concerns and explore a resolution that works for you.
Thank you for giving us the opportunity to address this matter.
Kind regards,
Zoë
Customer Service Manager
www.outdoorhaven.nl
Nicest place to shop
Nicest place to shop! I’ve purchased their umbrella, and it’s awesome!
21 December 2024
Unprompted review
Reply from Outdoorhaven
Beste Irem,
Hartelijk dank voor uw geweldige beoordeling! We zijn ontzettend blij om te horen dat u tevreden bent met onze paraplu en dat deze aan uw verwachtingen voldoet.
We kijken ernaar uit om u in de toekomst weer van dienst te mogen zijn en helpen u graag met een volgende bestelling!
Met vriendelijke groet,
Zoë
Customer Service Manager
www.outdoorhaven.nl
Even though delivery was little…
Even though delivery was little delayed, product is very good quality and was worth the wait.
5 December 2024
Unprompted review
Reply from Outdoorhaven
Dear Lena,
Thank you for your positive review! We’re delighted to hear that you’re happy with the product’s quality and that it was worth the wait, even though the delivery was slightly delayed. We truly appreciate your patience and understanding.
We look forward to assisting you with your next order!
Kind regards,
Zoë
Customer Service Manager
www.outdoorhaven.nl
AVOID THIS COMPANY
AVOID THIS COMPANY - my experience dates from beginning Dec 2024
1) Retour policy is a serious drawback. Outdoorhaven NL informs you though that your item may have to be sent back to Asia, i.e. China. So you are warned. The effect is that it cost me €75 to return a Norway fleece jacket, from Belgium to China, that cost me €59.99. As compensation, Outdoorhaven NL offered to reimburse 20% (€12.00) and I could keep the item.
2) I doubt that the jacket is a genuine Norway item. It looks and feels like a cheap & bad copy of the real thing I once had before.
9 December 2024
Unprompted review
Reply from Outdoorhaven
Dear Herwig,
Thank you for taking the time to share your experience. We’re truly sorry to hear that our return policy and the item did not meet your expectations.
Regarding the return process, we understand the frustration caused by international shipping costs, and we strive to make this clear in our return instructions. While we offered a partial refund as an alternative to returning the product, we regret that this solution didn’t meet your needs.
As for the quality concerns, we take your feedback seriously and will review this matter with our team to ensure our products meet the highest standards.
Your input helps us improve, and we sincerely appreciate your honesty. Should you have further concerns or questions, feel free to reach out to us directly.
Kind regards,
Zoë
Customer Service Manager
www.outdoorhaven.nl
Really bad experience
Really bad experience. Delivery took over two weeks. Bad quality of product (car organizer) while the selling price was much higher then competitors (€50,-) so we expected a good product.
Received automatic replies from Zoë that did not reply on my actual question.
Return sending has to be paid by buyer and needs to go to China. Which costs more then the actual purchase. It took 4 emails to get the address for the return sending and they offered 20% discount if I would not send the item back.
Please don’t order here. It’s a scam!! And energy drain.
6 November 2024
Unprompted review
Reply from Outdoorhaven
Hello Suze,
Thank you for taking the time to share your experience with us. I'm truly sorry to hear that you are dissatisfied with both the product and the service you received. We understand how frustrating it can be to wait for a delivery and to be disappointed with a product that did not meet your expectations. I apologize for any inconvenience this may have caused you.
Regarding your return experience, I understand your frustration with the return process, and I sincerely regret that it took multiple emails to provide the necessary information. We strive to offer a seamless process, and it is clear we did not meet that standard this time. I also regret that the product did not meet the quality you were expecting, and I can assure you we are always looking to improve our offerings based on customer feedback like yours.
I would like to offer my assistance in resolving this matter as quickly as possible. Please feel free to contact us with any further questions. Your satisfaction is important to us, and we want to ensure we address your concerns thoroughly.
Kind regards,
Zoë
Customer Service Manager
www.outdoorhaven.nl
Worst experience ever
Not only that, I had to wait for the shipment for two weeks, but the shipment did not arrive as shown in the photo, the size does not match! Paid triple what it was worth! If possible, do not buy from this store.
29 October 2024
Unprompted review
Reply from Outdoorhaven
Hello,
Thank you for taking the time to share your experience with us. I sincerely apologize for the issues you encountered regarding the shipping delay and the product not matching your expectations. We strive to provide accurate product descriptions and high-quality items, and it's clear we fell short in this instance.
We understand that waiting two weeks for an order can be frustrating, especially when the product does not meet your expectations regarding size and appearance. Your feedback is invaluable in helping us identify areas for improvement, particularly in our shipping and quality assurance processes.
If you haven't done so already, please reach out to our customer service team directly. We would like to assist you in resolving this matter to your satisfaction.
Thank you for your understanding, and we hope to regain your trust in the future.
Kind regards,
Zoë
Customer Service Manager
www.outdoorhaven.nl
Recieved goods after 14 days
Recieved goods after 14 days, it's a drop shop, if I buy from a Dutch site I would expect quicker delivery, otherwise I might just a well order from Temu
16 October 2024
Unprompted review
Reply from Outdoorhaven
Hello Wilson,
Thank you for taking the time to share your feedback with us. I apologize for the delay in receiving your order and understand your frustration regarding the delivery time. We strive to provide our customers with a seamless shopping experience, and I’m sorry to hear that we fell short in this instance.
We appreciate your input regarding our shipping process, and I assure you that we are continually working to improve our services to meet our customers' expectations. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Kind regards,
Zoë
Customer Service Manager
www.outdoorhaven.nl
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