OutdoorMaster Reviews 304

Ordered some ski goggles for my daughter for Christmas. Love the variety of color choices and was pleased to see they came with protective storage bags! Had to reach out to customer service with a question - they responded quickly and my questions were answered.

I ordered 2 pairs of snow goggles. Upon receiving the items I ordered, I noticed that one set had been used and did not have all of the pieces. I reached out to the OutdoorMaster team and they were extremely helpful. They ordered me a new pair right away, just had to take a few photos to authenticate that the items were missing/damaged. These things happen and I believe it’s all about how a company reacts to it. They did a great job and I plan to order again in the future.

I discovered a crack in my helmet and Outdoor Master quickly offered to send a replacement.

Very good customer service.

The helmet is extremely comfortable and it’s very well and it fits perfectly with their Bluetooth drop in earphones too.

A lot better than Rentals and great price would highly recommend

Customer service was wonderful! Received duplicates of the same item and the problem was resolved within ours of getting in contact with the company’s service line. Even allowing me to keep the miss sent item. High quality ski goggles as well. Definitely will recommend to friends and family!

I had questions about a Helmet/goggles combo I purchased. I wanted to exchange the pro goggles for the ultra version. They were prompt in answering my questions and made the process of return/exchange very easy. Great experience, I'll be back for more!

They were very helpful with getting me a new helmet after there were some defects in my order, they were quick, responsive, and ready to help. I’m happy with how they handled everything and I look forward to buying more of their products in the future.

The person I worked with at customer service was very kind and worked with me. Given I wanted a refund but was past the return policy timeframe, I was offered a replacement since I could not get the pump to seal and inflate my SUP.

I appreciate their help.

I was concerned that a certain item would not arrive in time for Christmas. Customer service promptly tracked my package a reassured me that it was in transit. They put my mind at ease. Great company!

I recently pre-ordered their latest snow goggles that was originally scheduled early November, and I waited for a while then decided to email them and asked about my order status.

Effy was amazing, their replied fast and professional. They reassured me that they were communicating with their warehouse and also kept an eye on my order as well. And they sure did, as soon as my order is shipped, they emailed me to notify me right away.

Very happy with their kindness and awareness of their customer specific needs. 10000/10 would recommend to anyone looking for affordable high quality snow gear.

my experience with outdoor master wasn’t the best but they’re supposed to be sending me the correct product now

Customer service is really efficient and nice, i got the wrong model and they offered me multiple solutions, all very quick.

Purchased a Shark 2 pump in the summer of 2024. I absolutely loved the pump - super fast to blow up paddleboards. It stopped working after the summer of 2025, so roughly two seasons of use. It was still covered under warranty. After contacting OutdoorMaster about the warranty, I had a replacement within a week. Replacement was the newer model, which looks to be quite an upgrade.

Whole process was super fast and easy to do, very impressed with the customer service..

There is no randomness here it's all pure surplus of items that were not Popular or purchased often I got nothing but gloves and socks. It says duplicates when ordering multiple boxes yet in a single box I got three pairs of the same gloves, and two of the same socks. Even if you are thinking of ordering a mystery box as a joke or just as a "why not?", don't, I will assure you unless you are a child nothing you will receive in the mystery box will be worth it. There is absolutely no randomness within the system. Only thing that was different was some phone case for a phone I've never even heard of. Just buy what you want straight up and don't waste the extra money on any size mystery box.

We purchased 2 helmets th3 one for my wife was to big we were going to return hers was to big. Outdoor made the process painless. But we decided to keep my wife's helmet she got it to tighten down. So outdoor masters gave me credit to keep it and sending me a pair of Hawk sunglasses. Very impressive company

Outdoor Master’s customer service has been excellent — they respond quickly and actually take the time to help resolve questions or issues. It’s refreshing to deal with a company that communicates so well.

Their products are also great quality — honestly on par with a lot of the higher-priced brands out there. Overall, really happy with both the gear and the support behind it.

I needed direction on the selection of the best ski goggles for my situation and the reps I dealt with were efficient and knowledgeable. I will definitely purchase again from them!

My wife and I recently purchased 2 bike helmets we were going to return it my wife's helmet was to big so outdoor master offered me to keep it and give me money to keep it didn't want to keep it then my wife figured out how to get it tightened down so we're keeping the helmet. So there giving me a gift and money back says a lot about there custumer service
5 star.
Tony

Outdoor master is the only goggle company I use they have great products and have even better customer service!

I ordered a ski helmet from them and was impressed by the product. Unfortunately though the package arrived visibly smashed. The support team was very helpful and sent me a replacement helmet. The shipment does come from China so it takes a considerable amount of time to arrive.