Outdoors Warehouse Reviews 

145
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Have just purchased a burke&wills derwent vest fleece lined and received delivery four days later how good is this service? Excellent service from company from reception to sales and our quick deliver... See more

Rated 5 out of 5 stars

This is a truly beautiful knife with a hollow ground ER-O65 stainless steel custom design blade and a full width tang construction in a two toned timber handle with finger guard. It's a CRACKER and... See more

Rated 5 out of 5 stars

A nifty little whittling knife at a great price dispatched within hours of online purchase. I know this thanks to the handy aust-post tracking link supplied with the shipping email. Arrived the day pr... See more

Rated 5 out of 5 stars

I am absolutely over the moon with the excellent customer service I have received from a lady named Jess. I purchased 2 pair ladies Starfish which arrived promptly but found the arch support a little... See more

Company details

  1. Camping Shop
  2. Hunting Shop
  3. Outdoor sports shop

Information provided by various external sources

Outdoors Warehouse stock a range of camping, hunting & outdoor equipment including hammocks, whips, flashlights, spotlights, knives, slingshots, binoculars etc


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

145 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(145)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome friendly team at the outdoor…

Awesome friendly team at the outdoor warehouse. I bought some jandals .. Oops thongs I think Australians call them. The comms were on point and very fast shipping to match .
We live in a different country and the shipping was faster then some places I've purchased in my home country
Cheers

19 January 2024
Rated 1 out of 5 stars

My order never arrived

My order never arrived. The delivery person was able to take a picture of my mail box but no location of my parcel was sourced. Contacted the store via email and they were rude stating "I am guessing the mailbox!" when I had already advised it was not in the mail box or anywhere else on my property. No resolution reached (No refund or re sending of items ordered). If your order does not arrive you will be disappointed

7 January 2024
Outdoors Warehouse logo

Reply from Outdoors Warehouse

We take the matter of lost or undelivered orders very seriously, and we have conducted a thorough investigation into your case. It appears that there was a miscommunication during our initial email exchange, and we sincerely apologize for any perceived rudeness in our response. Our aim is to provide excellent customer service, and we understand that we fell short of your expectations in this instance. Regards OW

Rated 5 out of 5 stars

great to deal with

Always very prompt well packed and correct items

6 January 2024
Outdoors Warehouse logo

Reply from Outdoors Warehouse

Awesome stuff!!
Thanks for the trade;)

Rated 5 out of 5 stars

Exactly what I needed!

They had what I was looking for at an amazing price. Goods were dispatched promptly.

5 January 2024
Outdoors Warehouse logo

Reply from Outdoors Warehouse

Awesome feedback!
Thanks for getting amongst it;)

Rated 5 out of 5 stars

Great place to get all your needs

Great service very prompt service east to negotiate the website and shipping was very fast.

4 January 2024
Outdoors Warehouse logo

Reply from Outdoors Warehouse

Awesome feedback Wade!!
Thanks for shopping with Outdoors Warehouse;)

Rated 5 out of 5 stars

Easy to order

Easy to order
Prompt delivery - great product

4 January 2024
Outdoors Warehouse logo

Reply from Outdoors Warehouse

Great feedback!!
Thanks for shopping with us;)

Rated 5 out of 5 stars

Awesome Service in tough times

I have purchased from Outdoor Warehouse a few times and have always received my order as described and on time. I have a current order with them that has an item that is on back order with supplier giving different timeframes. I totally understand the situation as I work in retail as well, but what I do appreciate is the level of service provided by Justin. I have never had to follow him up, he has given me calls and kept me up to date throughout. Highly recommend, awesome customer service & great products. Thank you

21 October 2021
Unprompted review
Rated 5 out of 5 stars

Javelot pro

Javelot pro
GREAT PRODUCT AND GREAT STORE. I have been shopping with this store for years.
would recommend.

29 September 2021
Unprompted review
Outdoors Warehouse logo

Reply from Outdoors Warehouse

Awesome review Rob, thank you for shopping with us mate!!

Rated 5 out of 5 stars

Have just purchased a burke&wills…

Have just purchased a burke&wills derwent vest fleece lined and received delivery four days later how good is this service? Excellent service from company from reception to sales and our quick delivery and will be wearing it today.all within four days ! Thanks again outdoor warehouse 10/10 howard

6 July 2021
Unprompted review
Rated 1 out of 5 stars

Shoty Service

Rusty items and the wrong size sent. Ordered 5 mm and got 3 mm. The rust was evident and wiped off onto the fingers. Probably traces of carcinogenic oils or greases left on ball bearings from recycling. Find a better quality of supplier with a better quality product.

10 July 2020
Unprompted review
Outdoors Warehouse logo

Reply from Outdoors Warehouse

Hello Michael,
Thank you for bringing this to our attention, we have since rectified the website to display the correct sizing of the product.
This product(pellets) are at a discounted price due to as advertised (pellets are heavily discounted as some packs may contain a few rusty pellets and alternate sizes) but apologize if they were of poorer quality than our usual standard, we have almost exhausted our stock which may explain the quality of the pellets you have received.
I will be in contact in regards to this matter to see if we can redeem some confidence in our product and company to promote a further relationship with Outdoors Warehouse and yourself.
Kind Regards
Justin Lee
Manager-Outdoors Warehouse

Rated 5 out of 5 stars

Fantastic customer service.

Outstanding service. I am an online customer and have made many orders with Outdoors Warehouse over the past year and have been very impressed every time. Care is taken with packing and they really take care f their customers.

29 December 2019
Unprompted review

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