Outlaur Reviews 24

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

beautiful jewellery🤩🤩 great communication between the seller and they were more then happy to answer any questions i had! jewellery came packaged very neatley and in perfect confition my favou... See more

Rated 1 out of 5 stars

Order took weeks to dispatch despite same day dispatch being advertised on their website at the time of ordering. Jewellery is cheap and drop shipped from a dodgy company in china while the company di... See more

Company replied

Rated 5 out of 5 stars

So happy with my jewellery! It arrived in gorgeous classy boxes and is so sparkly! Love the bow earrings such a staple piece to an outfit and had sooo many compliments on them. Will definitely be o... See more

Company replied

Rated 5 out of 5 stars

I discovered Outlar recently and I couldn’t be happier. The quality of the jewellery is stunning — delicate, elegant and exactly as pictured. You can tell there’s real attention to detail in every det... See more

Company replied


Contact info

3.8

Great

TrustScore 4 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

BE CAREFUL! Fake sterling silver

BE CAREFUL!! I bought a sterling silver bracelet and it turned all rusted after 13 days. It is NOT real silver as advertised in their site. I asked for a refund, they agreed to exchange only. I asked for a different item and they resent me the same fake bracelet!! They are thieves and liars!!

1 July 2025
Unprompted review
Outlaur logo

Reply from Outlaur

Hi Marie-Joe,

We’re really sorry to hear you’ve had a disappointing experience. We did issue you a full refund for the bracelet and also sent a replacement as a gesture of goodwill.

We always want our customers to love their pieces and we’re sorry this one didn’t meet your expectations. If there’s anything further we can do to help, please don’t hesitate to reach out to our team at support@outlaur.com.

Kind regards,
The Outlaur Team

Rated 1 out of 5 stars

Very poor won't accept returns…

Very poor won't accept returns basically hols you to ransom shocking customer service

3 May 2025
Unprompted review
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Reply from Outlaur

Hi Melanie,

We’re really sorry to hear you feel disappointed with your experience. We do accept returns in line with our policy — the only cost customers cover is the return postage, which is standard practice and clearly outlined on our website.

Our team is always happy to help with any questions about returns or exchanges, so please feel free to reach out to us at support@outlaur.com.

Kind regards,
The Outlaur Team

Rated 5 out of 5 stars

Absolutely in love with every piece!

I discovered Outlar recently and I couldn’t be happier. The quality of the jewellery is stunning — delicate, elegant and exactly as pictured. You can tell there’s real attention to detail in every detail. Delivery was fast and smooth, and everything arrived in perfect condition.

26 March 2025
Unprompted review
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Reply from Outlaur

Hi Beatriz,

Thank you so much for your lovely review — we’re thrilled to hear you’re so happy with your jewellery! It means a lot to know you’ve noticed the attention to detail and care that goes into every piece. 💫

We really appreciate your support and hope you enjoy wearing your Outlaur pieces for a long time to come.

Love,
The Outlaur Team

Rated 1 out of 5 stars

Poor quality

I recently purchased rings from this company and had a very disappointing experience. The delivery time they provided was not respected at all. My rings were shipped weeks after the expected date and, to make matters worse, they came directly from China, which wasn’t mentioned upfront.

As for the quality, it’s terrible. After wearing the rings only three times, my fingers began to turn green, which is a clear sign of poor materials. Not only that, but the rings are also losing color and fading quickly. I expected much better for the price, but unfortunately, I won’t be purchasing from this company again. Would not recommend to anyone looking for durable or high-quality jewelry.

10 February 2025
Unprompted review
Outlaur logo

Reply from Outlaur

Hi there,

We’re really sorry to hear you were disappointed with your experience — that’s never what we want for our customers. We’d love the chance to look into your order and make things right, so please reach out to us at support@outlaur.com
with your order number.

To clarify, our pieces are produced and shipped directly from our manufacturing partners in China, which allows us to offer high-quality designs at accessible prices. However, delays can occasionally occur, and we’re truly sorry if this affected your order. We’re always working to improve both our materials and delivery times.

Kind regards,
The Outlaur Team

Rated 5 out of 5 stars

The rings that I have ordered was soo…

The rings that I have ordered was soo good and the quality was nice it’s a shame the ring has discontinued as I would have loved to buy more.Overall the service was great.😊

18 March 2025
Unprompted review
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Reply from Outlaur

Hi Daniah,

Thank you so much for your lovely review — we’re so happy to hear you loved your rings and had a great experience with us! 💫

It means a lot to know you’d have ordered more — we’ll be sure to pass your feedback to our team as we plan future restocks and new designs.

Love,
The Outlaur Team 💖

Rated 5 out of 5 stars

Such amazing quality and affordable…

Such amazing quality and affordable jewelry , I love every piece :))

18 March 2025
Unprompted review
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Reply from Outlaur

Hi Alexa,

Thank you so much for your kind words! We’re so happy to hear you love your pieces 💖 — it means the world to us.

Love,
The Outlaur Team ✨

Rated 5 out of 5 stars

beautiful jewellery🤩🤩

beautiful jewellery🤩🤩
great communication between the seller and they were more then happy to answer any questions i had!
jewellery came packaged very neatley and in perfect confition
my favourite piece is the multi cross necklace or the golden watch❤️‍🔥
100% will be ordering from here again

7 March 2025
Unprompted review
Rated 4 out of 5 stars

Worth the wait

The rings took a while to be delivered to me. Throughout the delay Outlaur kept me up to date and answered any questions I had courteously and promptly. I was very impressed with the quality of the rings, they are beautiful and so sparkly. They look and feel very expensive. I understand the wait is a temporary issue due to warehouse changes. For me the ring quality was worth the wait.

24 February 2025
Unprompted review
Outlaur logo

Reply from Outlaur

Hi, Thanks so much for the positive review! Hope to see you back at Outlaur soon ✨

Rated 1 out of 5 stars

Cheap drop shipping, takes weeks to dispatch

Order took weeks to dispatch despite same day dispatch being advertised on their website at the time of ordering. Jewellery is cheap and drop shipped from a dodgy company in china while the company director swans about on a luxury holiday in Spain. The “sale” prices are inauthentic. Don’t waste your money.

16 February 2025
Unprompted review
Outlaur logo

Reply from Outlaur

Hi there,

We're so sorry to hear about your experience. We recently went through a change of warehouse which resulted in extended shipping delays, which all customers were notified of at the time and given the option to cancel their order. As you have not provided your name or order details I am unable to see whether this is applicable, but can only apologise if you were impacted by this.

We're also sorry to learn that you are not satisfied with the quality of the jewellery you received. Again, if you could provide more details we would love to get in touch to try and resolve this and gain more feedback on the issue to help us improve.

Thanks
Christine - Customer Service Manager

Rated 4 out of 5 stars

Amazing customer service

I initially had a bit of a problem with my order however the customer service team was excellent and responded with in less than 24 hours they gave me a refund and felt with the problem really well I really want to thank them for being so helpful I would definitely recommend ordering the jewlary is so pretty and cheap

12 February 2025
Unprompted review
Outlaur logo

Reply from Outlaur

Hi, Thanks so much for the positive review! Hope to see you back at Outlaur soon ✨

Rated 2 out of 5 stars

Jewelry discolors and is not waterproof


The jewelry is beautiful in itself and the delivery worked well. But on one ring a stone fell off after a week and on the other ring the gold coating is coming off. So the quality is really not good! Not worth it for the price. Unfortunately you can't upload pictures here either, I would have liked to have shown it!

16 January 2025
Unprompted review
Outlaur logo

Reply from Outlaur

Hi Gerel,

Sorry for the late response.

Glad to hear you thought the Jewelry was beautiful and the delivery went well.


Sorry to hear your experience with the order. I have taken a look and can see the pieces you bought are now using an upgraded material to prevent this happening in future.

Please do get in touch with us via email and we're keen to resolve / replace this ASAP

Rated 5 out of 5 stars

Amazing classy jewellery LOVE

So happy with my jewellery! It arrived in gorgeous classy boxes and is so sparkly! Love the bow earrings such a staple piece to an outfit and had sooo many compliments on them.

Will definitely be ordering again and perfect little gift for family/friends🫶🏻🫶🏻

2 January 2025
Unprompted review
Outlaur logo

Reply from Outlaur

Hi, Thanks so much for the positive review! Hope to see you back at Outlaur soon ✨

Rated 5 out of 5 stars

Absolutely love my jewellery

Absolutely love my jewellery, amazing quality and came in such a lovely package, can’t wait to get more!

28 December 2024
Unprompted review
Outlaur logo

Reply from Outlaur

Hi, Thanks so much for the positive review! Hope to see you back at Outlaur soon ✨

Rated 5 out of 5 stars

I love Outlaur!

I love Outlaur!! Jewellery arrived just as advertised & it great time. Affordable without skipping quality, will deffo be ordering again

5 January 2025
Unprompted review
Outlaur logo

Reply from Outlaur

Hi, Thanks so much for the positive review! Hope to see you back at Outlaur soon ✨

Rated 1 out of 5 stars

Cheapest jewerlly possible

Cheapest jewerlly possible. I ordered three pieces and it all came in one?? nox, so don't count on gifting it to someone.
This isn't even stainless steel but costume jewerly from China.

5 January 2025
Unprompted review
Outlaur logo

Reply from Outlaur

Hi Medina,

Sorry to hear your 3 pieces of Jewelry came in one box, this definitely shouldn't have been the case!

Please do get in touch with us via email and we're keen to resolve this ASAP.

Rated 5 out of 5 stars

I had an incredible experience with…

I had an incredible experience with Outlaur! I ordered several pieces to the United States, and each one exceeded my expectations—excellent quality and exactly as shown on the website. Despite being an international shipment, my order arrived relatively quickly, which was a pleasant surprise. While waiting for my package, I had a few questions and reached out to their support team. They responded promptly the next day and were consistently helpful and attentive throughout the process. I couldn’t be happier with my purchase!

25 December 2024
Unprompted review
Outlaur logo

Reply from Outlaur

Hi Valeria

We're so pleased to hear that you love your jewellery and have enjoyed shopping with us. Thanks so much for sharing your positive feedback!

Rated 4 out of 5 stars

Jewellery (Rings) did not look like…

Jewellery (Rings) did not look like expected. I wanted to send it back, unfortunately it is very expensive to send it back as I ordered from Germany and it has to be sent back to the UK. But the customer service reached out to me and were very understanding of my situation and gefunden me about 50% back.

17 December 2024
Unprompted review
Outlaur logo

Reply from Outlaur

Hi Alexandra,

We're sorry to hear that your jewellery was not as you expected and would be happy to offer you a partial refund by way of apology. If you can also feedback anything more specific about the problem with your items we will feedback to our manufacturers as we look to constantly improve our products.

Regrettably, the cost of return postage is beyond our control and will depend on the courier you chose to ship with.

Thanks for sharing your feedback.

Christine, Customer Service Manager

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