Outlet prices direct Reviews 240

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

The bottles supplied did not match the product images shown on the Amazon listing. The listing displays glass bottles with a screw-top lid, but the bottles received had rusty crown caps requi... See more

Company replied

Rated 5 out of 5 stars

Fantastic find on Amazon, had been looking for a Nest Thermostat and found one through Outlet Prices Direct for a fraction of the price. Brand new and sealed in the original packing. Has now been inst... See more

Rated 5 out of 5 stars

I purchased Ninja Airfryer at a great price from OPD, it arrived exactly a day later. Unfortunately, the copper colour did not 'go' with the 'bosses' kitchen colour scheme. That's what happens when... See more

Rated 5 out of 5 stars

Ordered pre work out from these via Ebay every time. Prices unbeatable including delivery and turns up generally the next day For being a repeat customer they've even thrown in a shaker for free. It... See more

Company details

  1. Electronics store

Written by the company

At outletpricesdirect.co.uk we guarantee that no retailer will beat us on price!. We offer a customer service that is second to none. Check out our ebay and amazon stores!. Our website is currently under construction, but we promise it is one you will always have your eye on for another crazy bargain.


Contact info

4.2

Great

TrustScore 4 out of 5

240 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Listing image does not match product supplied

The bottles supplied did not match the product images shown on the Amazon listing. The listing displays glass bottles with a screw-top lid, but the bottles received had rusty crown caps requiring a bottle opener.

The difference was not disclosed anywhere in the product description and is a material usability issue. If you do not have a bottle opener or are purchasing these for convenience, this is important to be aware of.

Buyers should be cautious and not rely on the images when ordering - this person will spend hours and hours arguing and refuse to refund.

Do not recommend!

Response: Update:
The seller still hasn’t answered below the fact the listing image was incorrect and does not reflect the product supplied, FALSE ADVERTISING. This feedback is intended to help other customers make an informed decision when ordering.

16 December 2025
Unprompted review
Outlet prices direct logo

Reply from Outlet prices direct

Good morning,

I have had a look at the messages you and our customer service representative Adrian were having yesterday through amazon.

You ordered 2 sets of Acqua panna. Part plastic bottles & glass bottles. Each 500ml. Your issue being with the glass bottles, in that they came with metal crown caps and not screw caps.

Your opening message to the team was:

"This is what I received - a glass bottle that requires a bottle opener which I don’t have! I have been ordering these bottles for years and not once had lids like the ones you sent me- are they fake?"

Adrian proceeded explain that Acqua panna, as well as San pellegrino offer glass bottles with metal crown caps, as well as the standard screw caps. That as a large retailer of Italian drinks, we do not sell fakes, and that this can be checked with the manufacturer by providing them the barcode on the bottle.

His exact message is below. Please keep in mind a collection and refund was offered to you from his very first message:

"Good afternoon,
I can assure you these are not fake, we do not sell fakes and never have.
Aqua panna glass bottles is Italian, the same as san pellegrino. They come in 2 options, screw or metal clasp lid.
If you do not wish to keep these, we are able to get these collected and refunded once received.
Please let us know what date is suitable for collection.
Regards
Adrian clark
OPD"

Numerous messages were then exchanged were you demanded a refund whilst keeping the item. (For security and fraud reasons, that is against company policy).

The customer service rep repeated that a refund without a return was not possible. They even offered you a free collection. where royal mail will collect the parcel on a date of your choice and bring the label. You still refused, persisting on a refund without returning the item.

Your last message to my colleague again, is listed below:

"If you continue to contact me directly while this case is under Amazon review, I will report this as unwanted contact / harassment."

It is standard company policy that a refund will only be issued once the return has been received. The offer of a collection for a refund still stands. Royal mail will collect the parcel on a suitable date for you, and bring the label. You also have an extended return window due to Christmas. This will then be refunded once returned to us.

Kind Regards
Claire wood

Rated 5 out of 5 stars

I recently purchased the Apple iPhone…

I recently purchased the Apple iPhone 16 Pro from ‘Outlet Prices Direct International’ and was thoroughly impressed with both the price and service. The deal was one of the most competitive I found online — significantly lower than major retailers — and the product arrived brand new and exactly as described. Communication was prompt and professional throughout the process, and delivery was secure Special next-day by 1pm via Royal Mail. I highly recommend ‘Outlet Prices Direct International’ for anyone looking for genuine tech products at unbeatable prices. Will definitely shop here again!

23 May 2025
Unprompted review
Rated 5 out of 5 stars

IPhone 16 Pro max ebay purchase

IPhone 16 Pro max ebay purchase. Business purchase, so a vat receipt was excellent.

Delivery was 1 day late due to an emergency road closure by our house. So they're not to blame.

I would definitely use again and recommend.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic experience

Absolutely fantastic experience! I recently purchased a Garmin Forerunner 255 Music from this company, and I couldn't be more pleased. The price was unbeatable—such great value for a high-quality product! On top of that, the delivery was incredibly fast. I received my order much sooner than expected, which was a pleasant surprise. The watch arrived in perfect condition and works flawlessly. I highly recommend this company for anyone looking for excellent prices and top-notch service. Five stars all the way!

22 January 2025
Unprompted review
Rated 1 out of 5 stars

Awful Company they do not answer phone…

Awful Company they do not answer phone I’ve lost £200

15 January 2025
Unprompted review
Outlet prices direct logo

Reply from Outlet prices direct

Good Morning,

We believe that you left a review meant for a different company.
We have no record of you on our systems.

Our contact details are:

0203 070 2877 option 1

Freephone: 0800 471 4607

24/7 business whatsapp customer service: 07857 544 053

Email: customercare@outletpricesdirect.co.uk

Regards
Harry Sheperton
Outlet Prices Direct

Rated 5 out of 5 stars

Excellent Customer Care

Very good communication throughout the whole process from ordering to delivery. OPD kindly sent out a new product when the first was miss delivered which was received next day. Very good service and excellent customer care. I have no hesitation in recommending this company.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Great overall experience. Trusted company.

Ordered a Sky Router from them..
Item arrived promptly within expected time frame. Item was as described and works well.
Very happy with the price, couldn’t find it cheaper anywhere else.
Item itself very easy to setup, good WiFi signal throughout the house. Great overall speeds.
Would recommend this seller for sure.
Great experience dealing with this company.

18 December 2024
Unprompted review
Rated 1 out of 5 stars

I would provide a zero if permitted

I would provide a zero if permitted. I purchased a SAGE coffee machine. Delivery was by Royal Mail…coffee has ‘vanished’ in the logistics system. Might have had something to do with the fact all other retailers such as Curry’s, John Lewis et al had increased that particular product by over £200. I have repeatedly been in touch with Outlet Prices Direct, asking if they would sell me the machine at the same initial price. They had 10 in stock at the time. They just ignored my messages. Very unhelpful and don’t seem one bit interested. Summary: shocking customer service…do not waste your time and do not buy!

6 December 2024
Unprompted review
Outlet prices direct logo

Reply from Outlet prices direct

Good evening,

Christopher, you messaged the amazon team this afternoon.

Your opening line from your message to our customer service team is as follows:

"Hello outlet prices direct. it seems royal mail have lost my parcel. Thank you for the swift return of my funds."

As our amazon customer service rep advised you. Royal mail have lost your parcel, therefore this was immediately refunded.

We no longer have stock of the purchased model. Leaving us a negative review will not change this unfortunately.

Regards
Anna Hildon
OPD

Rated 5 out of 5 stars

Great customer care

Thanks to aj kouassi who helped when fedex lost my parcel kept in contact and managed to send me a replacement straight out great customer service

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Much improved Sky Q Hub 2024

Much improved Q Hub Wifi dual band functionality. The Q Hub works well in conjunction with a TP-Link network switch and Ethernet-over-Power units. Excellent service from Outletpricesdirect with fast delivery.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Voss sparkling water

Ordered some Voss sparkling water with this company and it was 5 bottles short contacted them and they resolved the issue promptly.. very impressed with this company and customer service and would highly recommend them … I shall now use this company to order my water every time .. thank you outlet prices direct …

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Absolute bargain of a price

Absolute bargain of a price, was a bit skeptical placing the order but so glad I did. Phone was as described and well packaged. Was a gift for the wife and she is chuffed to bits. Thank you Outlet Prices Direct!!!

8 May 2024
Unprompted review
Rated 5 out of 5 stars

great customer service and product

Ordered pre work out from these via Ebay every time. Prices unbeatable including delivery and turns up generally the next day
For being a repeat customer they've even thrown in a shaker for free. It's not much nut it's the little things that keep me a repeat customer. Thanks for your services.

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Perfect from start to finish.

I ordered a Xbox Series X and it arrived a day early, very well packaged completely sealed, which was great as it was a very wet day. Communication was great, I was kept up to speed with the tracking. 5 stars 🌟🌟🌟🌟🌟 for OUTLETPRICESDIRECT.CO.UK from start to finish. An added bonus of a FREE £10 Xbox gift card. Thank You.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Simply the best

Just the best company! Bought a irobot roomba for an absolute steal of a price, and it came with a years warranty! When I had an issue after 5 months they paid for a courier to collect it, refurbished it cleaned it and sent it back good as new. They also offer servicing for the item once the warranty expires so I can keep it in tip top condition.
All in all a very professional, well run business!

12 March 2024
Unprompted review

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