Outletuur Reviews 

2,526
TrustScore 2.5 out of 5

2.6

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Rated 5 out of 5 stars

Order hugo boss watch, came in 2days, very satisfied watch even has serial number on it had no issues at all, for second year now it is still working perfectly

Rated 4 out of 5 stars

From a customer service perspective, I was very happy. I was kept informed via email when my goods would be dispatched, tracking numbers provided and goods arriving 1 week after order being placed.... See more

Company replied

Rated 1 out of 5 stars

I ordered yesterday and paid but still didnt recieve any email for my purchase id like to return the purches and want my money back , no excuses !!! You can check my email and return them as fast as p... See more

Company replied

Rated 1 out of 5 stars

I thought I received Sauvage Elixer, but only the 60 ml bottle is original. The smell is totally different from what I am used to, when I use Sauvage elixer and the smelt disappears from my skin very... See more

Company replied

Company details

  1. Food, Beverages & Tobacco

Written by the company

✓9.0 gebaseerd op 3000 beoordelingen Ouletuur vraagt zijn klanten een beoordeling te plaatsen op WebwinkelKeur. - Oude negatieve reviews op TrustPilot zijn niet actueel. 95% ervan zijn namelijk opgelost, maar nooit aangepast. Op Trustpilot vindt u in het verleden vooral negatieve review. Dit komt doordat een tevreden klant hier niet terecht zal komen om zijn ervaring te delen. Een ontevreden klant is gemotiveerd om via verschillende kanalen, waaronder Trustpilot een slechte beoordeling te schrijven. - Bekijk WebwinkelKeur voor de actuele beoordelingen van Outletuur


Contact info

2.6

Poor

TrustScore 2.5 out of 5

3k reviews

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No recent history of asking for reviews

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2.6

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(2,526)

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Rated 5 out of 5 stars

hugo boss watch

Order hugo boss watch, came in 2days, very satisfied watch even has serial number on it had no issues at all, for second year now it is still working perfectly

23 July 2024
Unprompted review
Rated 1 out of 5 stars

Very bad service

Very bad service I have never seen such bad service before I was treated very badly please do some research before coming here.

2 February 2024
Unprompted review
Rated 1 out of 5 stars

This is not what I thought I did buy

I thought I received Sauvage Elixer, but only the 60 ml bottle is original. The smell is totally different from what I am used to, when I use Sauvage elixer and the smelt disappears from my skin very quickly. As if it is mixed with water.
And it is for sure nót the elixer Sauvage. I checked it with professionals and they agree: this is defenitely NOT Sauvage Elixer from Dior. I am sorry to give this negative review. But I won’t use this bottle.

23 September 2023
Outletuur logo

Reply from Outletuur

Dear Albert,

Thank you for your review.

What a pity that you are not satisfied with your order.

Unfortunately, I see that you have not contacted us about this. Perhaps there is something wrong with the product you received.

We would still like to give you the opportunity to contact us so we can investigate and offer you a new bottle.

We look forward to hearing from you!

MVG,

Rated 1 out of 5 stars

They are selling FAKE perfumes

They are selling FAKE perfumes.
Package , bottles - everything is cheap fake.
Customer service is wasting your time with long answers.

4 October 2023
Unprompted review
Outletuur logo

Reply from Outletuur

Dear Alex,

Thank you for your review.

What a pity that you are not satisfied with your order.

I see that you have contacted us before about this, at that time we did everything we could to help you. We indicated then that there might have been something wrong with the product you received.

After we asked you to return the product so we could arrange a refund, you decided not to do so.

You preferred to keep the product and also receive a refund.

Unfortunately, this is not possible.

MVG,

Rated 1 out of 5 stars

Fake website

Update Dec 2023
After many back and forth with this company, they accepted to reimburse my money back since I never received what i ordered, and after escalating the issue with ombudsmanposte.be who obtained declaration from the delivery comoany that package was never delivered.

Update 03 Oct 2023
Scam site - stay away.. operating under Iranian law while having .nl site is not in line with Dutch law.

Update 21 Sep 2023
Outletuur is refusing to refund order (which was confirmed by the shipping company as lost package)
this webshop is certainly a scam so stay away

Update 13 Sep 2023
The shipping company investigation couldn't locate the package outletuur claims to have sent to me.
I got this confirmed by the shipper. now outletuur is saying the shipping company says i have i received the package - and they got proof signature, this time they provided fake signature that has nothing to do with mine. So even when shipping company is saying package is lost, that outletuur should refund me, outletuur is pretending that package was delivered using fake documents.

update 5 Sep 2023
i sent an official letter to this site asking them to refun my money since nothing was delivered 2 weeks after order payment, they still tried to buy themselves time, i refused their tricks and submitted official complaints to Police and other entities to help getting my money and to expose any fraud practices.

Fake website - ordered and paid, nothing was delivered
contacted them and got auto-reply that they are very busy and it will take time to check my request!

update 1st Sep 2023
still nothing received - they reacted telling me that their logistics system shows my package was delivered and they have signature - so i asked to see the signature, it turned out to be my printed family name! so i said this is not a signature - this doesn't prove anything that i got the package! and requested refund. They clearly have no intention to refund...reviewed their postal address on invoice also appear to be fake ..

24 August 2023
Unprompted review
Rated 1 out of 5 stars

Don't order from them!

Don't order from them, they are thieves!!! No one answers your email, you can't contact anyone by phone...Thieves!!! I paid for an Armani watch before Christmas it was for my daughter and even today they didn't deliver it, and they didn't give me my money back! Thieves!

17 December 2022
Unprompted review
Rated 1 out of 5 stars

I will officially report this website as fraud

I made an order 3 weeks ago, I got a wrong order, then I returned it back from 2 weeks ago. I’m trying to chase them to refund my money back but no response.

It is scam and fraud website, next week I will report this to the police department for online frauds and I have all the evidences. I will not give up my rights and will get my money back by law.

Avoid them

8 December 2022
Unprompted review
Outletuur logo

Reply from Outletuur

Bedankt voor uw feedback. Helaas is er tijdens het versturen iets misgegaan waardoor u een verkeerde bestelling heeft ontvangen. Dat kan helaas soms voorkomen. U heeft uw bestelling terug gestuurd zodat wij u de correcte bestelling toe konden sturen. Een retour verwerking neemt ook enkele dagen in beslag maar gelukkig zien wij dat uw juiste bestelling inmiddels is opgestuurd en onderweg is. Bedankt voor uw geduld.

Rated 5 out of 5 stars

Unbelievable!!!🙂

I am ! Wery hapy when i got and bay this wach on your goode platforme!!!
Sorry! Guedage !🙂🙂🙂

9 December 2022
Outletuur logo

Reply from Outletuur

Thank you for your positive review! Have fun ;)

Rated 4 out of 5 stars

Personal Experience Good

From a customer service perspective, I was very happy.
I was kept informed via email when my goods would be dispatched, tracking numbers provided and goods arriving 1 week after order being placed.
This will be a present and product was packed and delivered well.
Price was also very competitive. To what I had seen from other sellers

1 December 2022
Unprompted review
Outletuur logo

Reply from Outletuur

Dank voor uw positieve reactie. Fijn dat uw horloge aan uw verwachtingen voldoet. Wij werken hard om onze klanten te voorzien van de beste kwaliteit voor een uitstekende prijs en het doet ons goed om te lezen dat het hier is gelukt. Wij waarderen u als klant en zien u graag terug in onze webshop!

Rated 1 out of 5 stars

I didn't receive the product yet

I didn't receive the product yet, and there is a delay in the delivery but the company sends me an evaluation form!!!

28 November 2022
Outletuur logo

Reply from Outletuur

Thank you for your review. We've looked into your order to find out what's going on. According to the track and trace, your order was handed over to PostNL in time, but it appears that your package has received a number of incorrect scans. The delivery is entirely in the hands of PostNL and unfortunately it sometimes happens that there is some delay. As a result, you have indeed received an evaluation message incorrectly.

Rated 1 out of 5 stars

No watch no money online wait please…

No watch no money I am waiting one month ...onky please wait 6 days 3 days 1 week... be carefull...

28 August 2022
Unprompted review
Outletuur logo

Reply from Outletuur

Thank you for your feedback and we apologise for the long wait for your order. We understand that it is annoying that you have to wait longer for your order than originally planned and indicated. We work hard to provide all our customers with their order as quickly as possible, unfortunately sometimes a situation arises where this is not possible, how much we would have liked to. For this we offer our sincere apologies, we are also very disappointed and would have liked to give you the services you can expect from us.

Rated 1 out of 5 stars

Not recommended

Do not buy here!!!!!!! You will never get your order!!!
Ordered a watch. First received an email that there was a delay and that it took longer for the watch to arrive. When the term that was stated in the email had expired, I contacted them by responding to these emails. There is no telephone number or other email address on the site. Sent 3 emails with no response and no refund. Hence this review. Do not buy here!!!!!
Below is one of their emails:
Here I am again.

As you may know, your watch was out of stock when ordering. A delivery time of 8 to 15 working days was stated on the product page.

Here is an update about your order.

Your shipment is expected to arrive within 4 to 8 working days.

Our team makes every effort to have your watch delivered to you as soon as possible.

There is a chance that your shipment will arrive earlier, but we cannot promise you this to avoid disappointment.

One day before receipt you will receive an email with a link to track your shipment.

As promised, with your watch you will also receive the Luxe Bracelet worth €49 and a watch strap adjuster worth €15.

Thanks again for your patience and understanding!

If you have any questions, please let us know. :)

28 August 2022
Unprompted review
Outletuur logo

Reply from Outletuur

Thank you for your feedback, we appreciate it.
We work hard to answer all our customers as quickly as possible, but unfortunately we sometimes do not succeed within 1-2 business days. We understand that it is disappointing that you have to wait longer for your order than originally planned. Unfortunately, we sometimes experience delays beyond our control and we really regret that. We see in our system that you had submitted a cancellation request and that it has been processed by our colleagues. We always give our customers the option to cancel an order. We take your feedback very seriously and will certainly take it into account to optimise our processes.

Bedankt voor uw feedback.
Wij werken hard om al onze klanten zo snel mogelijk te woord te staan maar helaas lukt dat ons soms niet binnen 1-2 werkdagen. Wij begrijpen dat het vervelend is dat u langer op uw bestelling moest wachten dan oorspronkelijk gepland. Helaas lopen wij soms vertragingen op buiten onze macht en daar balen we ook erg van. Wij zien in ons systeem dat u een annuleringsverzoek heeft ingediend en dat dit is verwerkt door onze collega's. Wij nemen uw feedback erg serieus en zullen dit zeker meenemen om onze processen te optimaliseren.

Rated 3 out of 5 stars

Duurt 4 weken

Around 20 days and didn’t recieve any thing. They don’t respond on emails . I would say they are scammers,.

Update:
Just recieve an email with tracking number for the watch

Thnx

26 August 2022
Outletuur logo

Reply from Outletuur

Bedankt voor uw feedback en onze excuses dat u al enige tijd wacht op uw bestelling. Wij begrijpen dat het vervelend is dat u langer op uw bestelling moet wachten dan oorspronkelijk gepland en aangegeven is. Wij werken hard om al onze klanten zo snel mogelijk te voorzien van hun bestelling, helaas ontstaat er soms een situatie waarin dit ons niet lukt, hoe graag we dat ook hadden gewild. Wij zien dat onze collega's van de klantenservice u op de hoogte hebben gesteld van de vertraging. Mocht u verdere vragen of informatie willen dat kunt u ons altijd mailen. Ons streven is om binnen 24 uur uw mail te beantwoorden, helaas ook hier lukt het soms niet om direct te antwoorden waardoor u ervaarde dat er niet beantwoord wordt. Echter verzekeren wij u dat wij alle mails behandelen.

Rated 1 out of 5 stars

where is my watch !!

24 August 2022
Unprompted review
Outletuur logo

Reply from Outletuur

Thank you for feedback, we would love to see the status of your order, unfortunately without any given information we can not find your order or any details.
Your watch not on stock? You have received information per email and via the website about the delivery time before hand.
You can reach us at info@outletuur.nl so we can check the status for you.

Rated 1 out of 5 stars

I ordered yesterday and paid but still…

I ordered yesterday and paid but still didnt recieve any email for my purchase id like to return the purches and want my money back , no excuses !!! You can check my email and return them as fast as possible because the money are for present for my husband for 27th this month !!!! I dont want to get him upset because of you !!!!

24 August 2022
Unprompted review
Outletuur logo

Reply from Outletuur

Thanks for your feedback. It sometimes happens that a confirmation email ends up in the junk mail. Have you already contacted our customer service? We have asked you for more information so that we can check the status of your order or process your cancellation request. You can reach us at info@outletuur.nl so that we can help you out. Unfortunately without any information from you we can not help you further.

Rated 3 out of 5 stars

It’s take a bit longer to deliver above…

It’s take a bit longer to deliver above all good product.

19 August 2022
Unprompted review
Outletuur logo

Reply from Outletuur

Thank you for your feedback. We appreciate your time for sharing your experience. We deeply regret delays and wanted to deliver your order sooner than expected! Our sincere apologies. We are glad to hear that you are happy with the product :)

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