Outlook Travel Ltd Reviews 

Extremely concerning experience-£490 + £58 paid our holiday was ruined.
I am writing this review following an extremely distressing experience involving people who identified themselves to us as outlook Travel.
On 30 September 2026, my wife and I were due to travel to Turkey. We needed urgent assistance because there was an error with the passengers names on our original booking.
We dealt with people who represented themselves to us as Outlook Travel and were asked to pay £490 for replacements. We made this payment in good faith because we believe we were dealing with a legitimate travel agent who was helping us correct the problem and get to our destination. We also paid £58 relating to an amendment to our hotel arrangements.
Despite paying this money, we were unable to travel on our original flight from Gatwick.
We were subsequently told to travel from Gatwick to Stansted Airport for another Sun express flight and were asked to pay a further £250. By this point we had already spent a substantial amount of our holiday money, so we refused to make another payment. After we refused, an outbound Sun Express booking from Stansted to Izmir was arranged for us using a card that was not ours. The confirmation shows a payment of 163.52. EURO. However, only an outbound journey was provided there was no return flight to the UK.
We repeatedly asked about our return tickets and were told that they would be arranged after we arrived in Turkey. We were not prepared to travel abroad without a confirmation arrangements to return home, especially after everything that had already happened.
We have tried to establish exactly What happened to our money and booking. We contacted the publicly advertised number for Outlook Travel and provided our booking/reference details. We were initially told that they could not find our booking. We were subsequently asked to Please wait for couple of hours while they looked into the matter.We waited and attempted to contact them again but, at the time of writing this review, we have not received the promise explanation.
We went to the address on the replacement ticket they sent us, to our amazement there was no travel agent but a Grill take way chicken shop and the staff there said they did not know of any travel outlook company operating on that address.
We have retained our payment evidence, booking documents E-ticket, emails, WhatsApp correspondence and call records.
We have now reported the matter to our bank;s fraud team, which is looking into what happened.
This experience caused us a considerable distress, additional travel expenses totaling to £80 an ultimately resulted in us not having the holiday at all.
We are asking for clear written explanation of
who received our £490 and £58 payment, what those payments were used for, Why we were asked for another £250 why only an outbound ticket from Stanstead was eventually provided and why no confirmed return flight was supplied.
We would also like the Money we paid for services that were not provided to be addressedappropriately.
We are sharing our experience so that other customers can make informed decisions and take care when making payments for urgent travel changes.

This seems to be a scam company.
You call Love Holidays regarding changes to your flights but somehow seem to get put through to this company. This company, who you think are Love Holidays,then offers you new flights for another £490 and when you complain about the price and ask to speak to a supervisor, they manage to put the price down to £220, after waiving their "admin fee". Paid the money by bank transfer to them and NEVER get an email confirmation of the new flight details. Call Love Holidays back after the weekend only to find that they have no information regarding the call or the payment. How is this able to happen? Have they hacked Love Holidays phone number? Absolutely disgusting, dodgy company. Be careful.😡😡😡😡

I am making this complaint publicly because I am extremely dissatisfied with the service I have received from this company.

I paid £210 in good faith for information relating to a holiday that I have not yet taken, only to discover that the information provided to me was old, outdated and not fit for the purpose for which I paid for it.

This is completely unacceptable. When a customer pays for a service, they are entitled to expect that the information provided is accurate, current and relevant. Providing outdated information while retaining the customer’s money raises serious concerns about the standard of service being provided and whether customers are receiving what they have actually paid for.

I have made it clear that I am extremely unhappy with this situation. The fact that I am now £210 out of pocket while being provided with information that is of little or no practical use is deeply frustrating.

What makes this situation even more concerning is the apparent lack of seriousness with which my complaint has been treated. Customers should not be made to feel as though their concerns are a joke when they have parted with a significant amount of money.