Overseas Flower Delivery Reviews 

14
TrustScore 2 out of 5

1.9

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Company details

  1. Online marketplace

Information provided by various external sources

Overseas Flower Delivery can deliver flowers to 100+ countries worldwide. All orders will be hand delivered by the nearest local florist in our international network.


Contact info

1.9

Poor

TrustScore 2 out of 5

14 reviews

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1.9

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(14)

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Rated 1 out of 5 stars

I wish I had also read the reviews…

I wish I had also read the reviews first. I have preordered flowers for an elderly aunt in New Zealand as we lost my mother this year. I have received nothing from the company and have had sent several emails asking for confirmation. Nothing! Not even an original acknowledgment. Not in spam! They have no number you can contact them on which is concerning. As it’s Christmas this is worrying as leaves no time to sort. ON this basis would never use this company. If you can’t even get hold them off …….

15 December 2022
Unprompted review
Rated 1 out of 5 stars

Ordered flowers to send to Zimbabwe on…

Ordered flowers to send to Zimbabwe on 3/26/22. Money still pending. Flowers were not delivered. Sent an email on 3/26/22. Still no response. I now know they can’t fulfill my order to Beitbridge, Zimbabwe so I don’t know why my money hasn’t been released.

28 March 2022
Unprompted review
Overseas Flower Delivery logo

Reply from Overseas Flower Delivery

Dear Deirdre,

We did send you multiple emails regarding cancellation of your order. Please also check your spam/junk inbox.

We have also already issued a refund, which was processed from our side on 26th March. Please allow 3-5 working days for the money to appear back on your account as per bank procedures.

Kind regards,
OverseasFlowerDelivery.com

Rated 1 out of 5 stars

Very unprofessional, terrible customer service, order not fulfilled.

Wish I had checked the reviews before ordering from this company. I ordered flowers to be delivered in advance. Didn't hear anything on the day of delivery about the flowers, when contacting them it took them over 24 hours to reply.

4 days later I have been informed that there are no flowers in the city and they are canceling and refunding my order.

Very unprofessional, terrible customer service, order not fulfilled. I wouldn't waste your time using this company. They don't care about wasting yours.

29 January 2022
Unprompted review
Overseas Flower Delivery logo

Reply from Overseas Flower Delivery

Dear Connor,

We are very sorry about what happened with this order. You are right, you should definitely have been told beforehand that this order could not be fulfilled.

Unfortunately, communication was delayed from the side of the local florist. They said that they messaged our representative in Honduras on 24th January, but our representative did not get this email.

We are very sorry about this and we have issued a refund for you as soon as we got to know that this order was not and cannot be delivered.

Kind regards,
OverseasFlowerDelivery.com

Rated 1 out of 5 stars

Terrible customer service + broken communication in supply line

Problems:
1) Delivered bouquet didn't match the bouquet I ordered. I sent an email to the company who said that their head office in Norway will send another bouquet that looked similar to what I had ordered to the recipient..
2) I think this is brilliant customer service, they are rectifying their mistake. I am then told by the recipient that they were asked to exchange the flowers?!

I was never told that this would be a substitution, otherwise I would have said no. This information was not given to me.

It is incredibly insulting for the recipient as well as myself. I am still in awe that a company will make a mistake, and then go to the recipient and ask for the flowers back?

The mistake was made on your part. It's your duty to ensure that it is rectified. If you have delivered the wrong type of flowers, which the person receiving the gift has already accepted and put in a vase, you do not ask for those back! Instead you rectify it by giving them the correct bouquet and leaving it at that.

Mistakes happen. That's normal and human. Howver, a mistake of customer service to this level should not happen more than once on the same case.

25 June 2021
Unprompted review
Rated 1 out of 5 stars

Delivered bouquet doesn't match the photo on the site

The bouquet delivered was completely different from the one I ordered. The chromatic, the size and the types of flowers delivered didn't match the picture on the site at all. The bouquet ordered was Purple Passion, mostly purple flowers, and the recipient received a red flowers bouquet. I haven't received any notification for changes.

13 February 2021
Unprompted review
Overseas Flower Delivery logo

Reply from Overseas Flower Delivery

Dear Mihaela,

I am very disappointed to hear about this, as this is definitely not in line with our substitution policy.

We always instruct florists that they should never change the colour scheme of the bouquet.

Kindly please send us an email with the photograph of the flowers that were delivered, so that we can rectify this situation as soon as possible.

Kind regards,
OverseasFlowerDelivery.com

Rated 5 out of 5 stars

Beautiful Arrangement and Punctual Service

I was rushing to buy flowers for a friend that hurried back to Japan to attend to his father's funeral. I took a chance on this website even though I was wary of being conned (the website name "Overseas Flower Delivery" seemed similar to that of fake websites) but everything worked out and the flowers were delivered in two days as stated. This was a smooth transaction especially when my friend had unwarrantedly sent me pictures of the flowers he got, which confirmed that the service was legit and I got my money's worth. Thank you for your speedy and careful service (because the flowers looked beautiful!! And the delivery was within 2 days as promised).

24 August 2020
Unprompted review
Rated 5 out of 5 stars

Lovely service!

Got them delivered on time. ALso the flowers were very pretty! My mom was very delighted to receive my surprse!

6 February 2018
Unprompted review
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Reply from Overseas Flower Delivery

Dear Gracie,

Thank you very much for your feedback. We are glad that the recipient loved the flowers!

Kind regards,
OverseasFlowerDelivery.com Team

Rated 5 out of 5 stars

I wanted to do a surprise gift

I wanted to do a surprise gift for someone I barely know, with very vague information about their address, at the other side of the world. The gift was successfully delivered in time.

6 November 2017
Unprompted review
Overseas Flower Delivery logo

Reply from Overseas Flower Delivery

Hi Nikolay,

Thank you so much for your feedback! We are thrilled to hear that you had a great experience with your flower delivery order through our team!

Best regards,
The OverseasFlowerDelivery.com Team

Rated 5 out of 5 stars

Above and beyond expectations!

I sent a friend flowers through Overseas Flower Deliver from the US to Thailand and encountered a glitch when the address I had provided was not accurate. OFD was EXTREMELY helpful in following up with me to resolve the issue. They were able to obtain the correct address and even paid for the re-delivery charge as a courtesy to me. My friend also sent me a photo of the flowers she received, and they were beautiful and true to the images shown (if not better!) I highly recommend this company for flower deliveries overseas.

3 August 2017
Unprompted review
Overseas Flower Delivery logo

Reply from Overseas Flower Delivery

Hi Shay,

Thank you so much for your feedback! We are thrilled to hear that you had a great experience with your flower delivery order through our team!

Best regards,
The OverseasFlowerDelivery.com Team

Rated 5 out of 5 stars

International flower delivery

International flower delivery

I was sent a picture of the flowers that were sent. They were absolutely beautiful and the person that received them was very, very touched. They arrived the day they were supposed to.
I feel like we got what we paid for. I am very pleased.

12 December 2016
Unprompted review

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