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OVO Energy Australia Reviews 

304
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TrustScore 3.5 out of 5

3.5

Green energy supplier
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Rated 5 out of 5 stars

I have had a very great service today from James. Joyce i only ask for refund which I received he has introduced to income max and other services which I knew nothing about very helpful very polite co... See more

Rated 1 out of 5 stars

Beware the free 3/4 plans with 'peak demand charges'. Got stung with a peak demand charge that was higher than the rest of our bill combined. I understand it's in the contract and terms, but it is int... See more

Rated 3 out of 5 stars

Good with no issues when I was with them, hence the 3 stars. I did have an issue after leaving them due to moving. Even though I had direct debit set up they didn’t direct debit my final bill, which... See more

Rated 5 out of 5 stars

Pleasantly surprised! Usually electricity company customer service is dodgy as. This was a breeze! Opened a chat, IDd myself, asked to change direct debit to fortnightly instead of monthly. They said... See more

Company details

  1. Green energy supplier

Written by the company

Help us build a better energy company. Join us on a journey to zero carbon. Switch to OVO Energy today and save up to $224 on your electricity bills.

Contact info

3.5

Average

TrustScore 3.5 out of 5

304 reviews

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3.5

All reviews

(304)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Hi Ovo

Hi Ovo, just had assistance from, jasmine, she was very helpful in closing my account, made my exit very easy and was very informative.
I will definitely be using OVO again in the future. thank you for your assistance over the past year.
Regards Andrew M

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Have had multiple great experiences with Ovo support since I joined (specifically Jas and Rachel). Over chat they are quick to respond, and they are great with follow-up over email. Their support agents actually seem able to find out information and work with their ops team to make things happen (not common when lots of other support teams I've interacted with are outsourced and sit far from operations and it takes forever to get any answers).

Rachel even connected directly with my solar installers on my behalf to sort something out for me which I really appreciated.

I'm also a fan of bill smoothing and Ovo prices seem pretty fair, so all in all I'm really happy I made the switch.

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and prompt service

Excellent customer service and satisfaction from Jasmine. Jasmine was not only able to assist me with my query regarding the electricity rebate but was also able to help me troubleshoot as I was unable to login to my account!

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Jess was very helpful. She was able to answer all of my questions, make changes to my account and gave excellent recommendations. She handled only my online chat and answered promptly.

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Ovo Electricity Contract

Just renewed my Ovo Electricity contract via Chat in less than 10 minutes. It was a straightforward experience and Jess H was knowledgeable and efficient. Great Customer Service... Congratulations!

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Easy transition

Did a quick search on other energy plans as the default offer after my contract finishes wasn't too appealing and found a better plan within OVO's offer and the transition was very smooth with Reeve.

23 July 2024
Unprompted review

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