Oxbury Bank Plc Reviews 

1,732
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention that the mobile application and website are exceptionally intuitive, praising the seamless account setup process and straightforward navigation. Consumers truly appreciate the quick processing of deposits, helpful maturity reminders, and highly competitive rates, making everyday banking feel remarkably simple and efficient. Some people were dissatisfied with customer service interactions, mentioning difficulties reaching a human representative via live chat and facing frustrating security screening checks. Reviewers also noted various technical hurdles regarding mobile app authentication, recovery problems, and restricted personal account access after switching to new devices.

What people talk about most

User experience

People report positive experiences with user experience, noting that setting up new accounts, navigating... See more

Website

Consumers find website to be positive, highlighting that the online platforms are well-designed, intuitive,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, while some reviewers praise the... See more

Service

Users describe positive interactions with service, highlighting seamless communication, easy account setup,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oxbury offers a well explained choice of accounts. Information is easy to find. Rates are good. I found it easy to create a new account that met my needs and to transfer funds across to it. When I ne... See more

Rated 5 out of 5 stars

I was attracted to Oxbury bank because of the excellent rates of interest for savings. The process of opening an account was straightforward and the various steps were laid out in clear language, easy... See more

Rated 5 out of 5 stars

Investing with Oxbury is straightforward, simple and comprehensible. The instructions are timely and clear and opportunities explained. The interest rates are favourable and I like the shorter ter... See more

Rated 5 out of 5 stars

Nice easy access savings account paying the best rate, payments in are instant, withdrawals arrive just after 3pm if requested before 1pm same day, Nice app to use on the phone. also confirms when pay... See more


Company details

  1. Bank
  2. also in
  3. Agricultural association

About Oxbury Bank Plc

Written by the company

Oxbury Bank was founded to provide the food and farming industries with the funding and support that they need. We are extremely positive about the future of agriculture and the opportunities available for the sector.

Every pound saved with Oxbury goes to help farmers and the wider market produce food, preserve the countryside and deliver a positive impact to the rural economy. We’re a bank that wants to see farming businesses thrive, together we can make that happen.

For most banks, farming is only a small part of their business. At Oxbury, it is what we do.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,732)

402 reviews in the last 12 months

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Rated 5 out of 5 stars

Always easy to bank with Oxbury

Always easy to bank with Oxbury. The interface/app is easy to use but provides confidence with regard to security.

My only complaint is that periodically interest rates change on existing accounts, Oxbury provide new saving products which are easy to open but I find it frustrating that I have to continually monitor the products close existing accounts and open new ones just to main the best interest rate I can get with Oxbury. It would be fantastic if, as an existing customer, I was always automatically given the best interest rates you can provide.

5 October 2026
Rated 1 out of 5 stars

I tried to open a bank account with…

I tried to open a bank account with them. They asked me multiple times to prove who i was. I did a video where i showed my passport, but in the end they rejected my application even though I have a good credit score. VERY ODD.

19 August 2026
Unprompted review
Oxbury Bank Plc logo

Reply from Oxbury Bank Plc

Thank you for your feedback. We’re sorry to hear that you were disappointed with your experience when applying for an account and understand how frustrating this must have been. We appreciate you taking the time to share your feedback, which helps us review and improve the experience we provide to our customers.

Rated 1 out of 5 stars

Automation Failure

The interest keeps dropping on my notice account, whilst they are advertising higher rates on new accounts. So I then have to stick at the poor interest rate for two months before moving to their new account. Tried to move to a 1 year bond, but that needs funding prior to my notice period, so is a non-starter. Tried the chat function... received an email saying we will contact you within five days. Tried to phone but at 10am on a Friday was told there was no one available to take my call. What kind of bank is this. Leaving today.

25 September 2026
Unprompted review
Oxbury Bank Plc logo

Reply from Oxbury Bank Plc

Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been, particularly when you were trying to discuss your options with us. We appreciate you taking the time to share your concerns, and your feedback will help us identify where we can improve.

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